Streaming and IM's

[virgil]

Hi couple weeks ago i noticed i am unable to connect using either MSN or Yahoo, they are unable to get a connection. Also i cant stream any media, either videos or even just online radio. Never had this problem before...any hints or help would be very much appreciated.

 

thanks

 

Sorry i forgot to add, its an Acer travel mate 4200, i run off windows XP, i use firefox as my browser.

[Guest Wolfeymole]

Have you got all MS updates Virgil?

[virgil]

Have you got all MS updates Virgil?

Yep always get those done, i have used registry cleaning programs as well.

I can only assume theres some kind of conflict with another program?

[RandyL]

Hi Virgil;

Since it's only been a couple weeks this might be a good time to try System Restore. You can always undo the restore if it doesn't work. Be careful with those registry cleaners.

RandyL

[virgil]

well when i say its been a few weeks its closer to a month or so, i tried a system restore but it didnt fix the problem, i dont suppose anyone has had the same problem

[RandyL]

Hi Virgil;

I don't really know. Have you tried setting IE to the default settings?

[virgil]

Ok tried to run IE and it wont load, havent used it for months to be honest as i prefer firefox, just unable to load up any webpage using IE..

[RandyL]

Hi Virgil;

What firewall are you using? Have you done any antivirus scans?

[RandyL]

Hi again Virgil;

In addition to the above have you done any anti-spyware scans after updating your software?

Maybe it's viruses or trojans or spyware since IE and Firefox are both acting up.

Have you updated to the latest version of Firefox?

 

Look at this link. http://www.microsoft.com/windows/ie/community/columns/ietopten.mspx

Check your Hosts files. Clean your temp files (clean Firefoxes temp files too).

I know everything there won't apply.

 

It is possible though that your registry cleaner may haved removed the wrong thing but start with the basics first.

RandyL

[virgil]

cheers ill give that a shot, thanks again for the advice:)

[virgil]

Hi Virgil;

What firewall are you using? Have you done any antivirus scans?

Right now u could say im between firewalls lol, at the time tho i was using nortons. I did think maybe that was a problem, its expired and ive removed it but the problem remains.

I always use other programs to scan for virus and spyware.

[virgil]

when i tried msn messenger it wont work, then when i run repair it comes up with the problem, being the proxy settings..now i know nothing about proxy etc...could there be an issue there that effects everything im having troubles with?

[RandyL]

Perhaps that's a clue. Who is your Internet Service Provider and what type of connection do you use. Dial-up, DSL, Cable?

[virgil]

here in New Zealand i use Xtra, its DSl. Been with them over a year never had this problem before. I tried a system restore as fa back as i was allowed, no difference...certainly frustrating!

[RandyL]

Hi virgil;

You may want to contact your provider to see if they can assist you on this. Here is the link to one of their support pages that has a email and phone number listed. It is possible that the problem is with them. http://xtra.co.nz/help/0,,14395,00.html

 

I am trying virgil.

RandyL

[virgil]

Cheers Randyl, appreciate all your help...u think its something they can fix?

[RandyL]

It's worth a try. They may be able to help you with your connection settings with them.