"bad pool headers"

[Guest Kahless]

ThsnksMy son is getting the blue screen of death with the error message "bad

pool headers". He is in the Air Force and left me a voicemail about his

pc. The cause appears to be that he click on one of those scams to have your

pc scanned by AntivirusXP. After the 2300 viruses it found, that his

Kaspersky did not, it wanted a credit card to continue. He clicked cancel

and the BSOD cycle started. When the pc reboots, he is already logged in as

the same user.

 

Where can I find information to fix the "bad pool headers" error?

[Guest Anteaus]

RE: "bad pool headers"

 

 

I suspect the 'rebooting' may be simulated.

 

Check these two sites for an uninstaller:

 

http://malwarebytes.org/

 

http://bleepingcomputer.com

 

 

"Kahless" wrote:

> ThsnksMy son is getting the blue screen of death with the error message "bad

> pool headers". He is in the Air Force and left me a voicemail about his

> pc. The cause appears to be that he click on one of those scams to have your

> pc scanned by AntivirusXP. After the 2300 viruses it found, that his

> Kaspersky did not, it wanted a credit card to continue. He clicked cancel

> and the BSOD cycle started. When the pc reboots, he is already logged in as

> the same user.

>

> Where can I find information to fix the "bad pool headers" error?

>

>

[Guest Kahless]

RE: "bad pool headers"

 

Well that definitely worked. I had him boot to safe mode and run MSCONFIG

and go to startup. We went through each item in his startup. Disabled 2

files LH0325j)ceen and a RH0325j0ceen. After that Kaspersky found five

infections, but would not delete them. He ran the Malware killer from

Malwarebytes and it killed 49 infections. We are reinstalling Kaspersky

tonight.

 

There is nothing like long distance troubleshooting. Thanks for your help

Anteaus.

 

 

 

"Anteaus" wrote:

>

> I suspect the 'rebooting' may be simulated.

>

> Check these two sites for an uninstaller:

>

> http://malwarebytes.org/

>

> http://bleepingcomputer.com

>

>

> "Kahless" wrote:

>

> > ThsnksMy son is getting the blue screen of death with the error message "bad

> > pool headers". He is in the Air Force and left me a voicemail about his

> > pc. The cause appears to be that he click on one of those scams to have your

> > pc scanned by AntivirusXP. After the 2300 viruses it found, that his

> > Kaspersky did not, it wanted a credit card to continue. He clicked cancel

> > and the BSOD cycle started. When the pc reboots, he is already logged in as

> > the same user.

> >

> > Where can I find information to fix the "bad pool headers" error?

> >

> >