Guest bcags7 Posted August 26, 2008 Posted August 26, 2008 Hello everyone...I'm trying to use Remote Assistance to fix some things on my girlfriend's computer. Getting the error message: "A Remote Assistance connection could not be established because the DNS name of the remote computer could not be resolved." I've read through some previous threads on this topic and tried everything but can't get it to work. We are using Windows Live Messenger to establish the connection and both computers have Windows Messenger installed (the one that comes with XP). Both of us are using a wireless router connected to the internet with a cable modem (me) and DSL modem (her). Both routers have UPnP enabled. We are both able to ping each other's routers' WAN IP (the one returned from http://www.whatismyip.org). The only other thing I can think of that might keep it from working is that she is in Australia and I am in the United States (connection timing out???)...not quite sure if that makes a difference though. Any help would be appreciated... Thanks
Guest Brian A. Posted August 26, 2008 Posted August 26, 2008 Re: Remote Assistance not working "bcags7" <bcags7@discussions.microsoft.com> wrote in message news:315874DC-524C-46CD-8AE0-FAE159BA408D@microsoft.com... > Hello everyone...I'm trying to use Remote Assistance to fix some things on my > girlfriend's computer. Getting the error message: "A Remote Assistance > connection could not be established because the DNS name of the remote > computer could not be resolved." > I've read through some previous threads on this topic and tried everything > but can't get it to work. We are using Windows Live Messenger to establish > the connection and both computers have Windows Messenger installed (the one > that comes with XP). Both of us are using a wireless router connected to the > internet with a cable modem (me) and DSL modem (her). Both routers have UPnP > enabled. We are both able to ping each other's routers' WAN IP (the one > returned from http://www.whatismyip.org). The only other thing I can think of that > might keep it from working is that she is in Australia and I am in the United > States (connection timing out???)...not quite sure if that makes a difference > though. Any help would be appreciated... > > Thanks Have you tried configuring Port 3389 to be forwarded to each respective machines internal LAN IP? In your routers web based configuration under Port Forwarding, set both the Start Port and End Port to 3389 and forward it to the LAN IP Address assigned to your machine behind the router. Have the other person do the same on their end to forward the packets to their internal LAN IP. -- Brian A. Sesko { MS MVP_Windows Desktop User Experience } Conflicts start where information lacks. http://basconotw.mvps.org/ Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm How to ask a question: http://support.microsoft.com/kb/555375
Guest bcags7 Posted August 27, 2008 Posted August 27, 2008 Re: Remote Assistance not working No, I haven't tried configuring port forwarding yet. I thought UPnP took care of the port forwarding automatically...am I wrong in thinking that? Thanks "Brian A." wrote: > "bcags7" <bcags7@discussions.microsoft.com> wrote in message > news:315874DC-524C-46CD-8AE0-FAE159BA408D@microsoft.com... > > Hello everyone...I'm trying to use Remote Assistance to fix some things on my > > girlfriend's computer. Getting the error message: "A Remote Assistance > > connection could not be established because the DNS name of the remote > > computer could not be resolved." > > I've read through some previous threads on this topic and tried everything > > but can't get it to work. We are using Windows Live Messenger to establish > > the connection and both computers have Windows Messenger installed (the one > > that comes with XP). Both of us are using a wireless router connected to the > > internet with a cable modem (me) and DSL modem (her). Both routers have UPnP > > enabled. We are both able to ping each other's routers' WAN IP (the one > > returned from http://www.whatismyip.org). The only other thing I can think of that > > might keep it from working is that she is in Australia and I am in the United > > States (connection timing out???)...not quite sure if that makes a difference > > though. Any help would be appreciated... > > > > Thanks > > Have you tried configuring Port 3389 to be forwarded to each respective > machines internal LAN IP? In your routers web based configuration under Port > Forwarding, set both the Start Port and End Port to 3389 and forward it to the > LAN IP Address assigned to your machine behind the router. Have the other > person do the same on their end to forward the packets to their internal LAN IP. > > -- > > Brian A. Sesko { MS MVP_Windows Desktop User Experience } > Conflicts start where information lacks. > http://basconotw.mvps.org/ > > Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm > How to ask a question: http://support.microsoft.com/kb/555375 > > > >
Guest Brian A. Posted August 29, 2008 Posted August 29, 2008 Re: Remote Assistance not working AFAIK UPnP is supposed bypass the need, yet stranger things do happen and if using port forwarding makes it work that's one of those times. -- Brian A. Sesko { MS MVP_Windows Desktop User Experience } Conflicts start where information lacks. http://basconotw.mvps.org/ Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm How to ask a question: http://support.microsoft.com/kb/555375 "bcags7" <bcags7@discussions.microsoft.com> wrote in message news:FB64D3A2-747C-4ECA-BC98-3BDF69926FC7@microsoft.com... > No, I haven't tried configuring port forwarding yet. I thought UPnP took care > of the port forwarding automatically...am I wrong in thinking that? > > Thanks > > "Brian A." wrote: > >> "bcags7" <bcags7@discussions.microsoft.com> wrote in message >> news:315874DC-524C-46CD-8AE0-FAE159BA408D@microsoft.com... >> > Hello everyone...I'm trying to use Remote Assistance to fix some things on >> > my >> > girlfriend's computer. Getting the error message: "A Remote Assistance >> > connection could not be established because the DNS name of the remote >> > computer could not be resolved." >> > I've read through some previous threads on this topic and tried everything >> > but can't get it to work. We are using Windows Live Messenger to establish >> > the connection and both computers have Windows Messenger installed (the one >> > that comes with XP). Both of us are using a wireless router connected to >> > the >> > internet with a cable modem (me) and DSL modem (her). Both routers have >> > UPnP >> > enabled. We are both able to ping each other's routers' WAN IP (the one >> > returned from http://www.whatismyip.org). The only other thing I can think of that >> > might keep it from working is that she is in Australia and I am in the >> > United >> > States (connection timing out???)...not quite sure if that makes a >> > difference >> > though. Any help would be appreciated... >> > >> > Thanks >> >> Have you tried configuring Port 3389 to be forwarded to each respective >> machines internal LAN IP? In your routers web based configuration under Port >> Forwarding, set both the Start Port and End Port to 3389 and forward it to >> the >> LAN IP Address assigned to your machine behind the router. Have the other >> person do the same on their end to forward the packets to their internal LAN >> IP. >> >> -- >> >> Brian A. Sesko { MS MVP_Windows Desktop User Experience } >> Conflicts start where information lacks. >> http://basconotw.mvps.org/ >> >> Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm >> How to ask a question: http://support.microsoft.com/kb/555375 >> >> >> >>
Guest bcags7 Posted September 2, 2008 Posted September 2, 2008 Re: Remote Assistance not working Thanks for the reply. The port forwarding did not work, however, I was able to find out what the problem was. Apparently her DSL modem is also a router, so we've got two routers causing a double-NAT situation. Does anybody have any recommendations on what the best way to set this up would be? Should I disable the NAT on the modem/router to allow the wireless router to take the public IP? Or, leave the modem/router alone and maybe configure the wireless router as an access point? Are there any other configurations that would be better/easier? Thanks "Brian A." wrote: > AFAIK UPnP is supposed bypass the need, yet stranger things do happen and if > using port forwarding makes it work that's one of those times. > > -- > > Brian A. Sesko { MS MVP_Windows Desktop User Experience } > Conflicts start where information lacks. > http://basconotw.mvps.org/ > > Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm > How to ask a question: http://support.microsoft.com/kb/555375 > > > "bcags7" <bcags7@discussions.microsoft.com> wrote in message > news:FB64D3A2-747C-4ECA-BC98-3BDF69926FC7@microsoft.com... > > No, I haven't tried configuring port forwarding yet. I thought UPnP took care > > of the port forwarding automatically...am I wrong in thinking that? > > > > Thanks > > > > "Brian A." wrote: > > > >> "bcags7" <bcags7@discussions.microsoft.com> wrote in message > >> news:315874DC-524C-46CD-8AE0-FAE159BA408D@microsoft.com... > >> > Hello everyone...I'm trying to use Remote Assistance to fix some things on > >> > my > >> > girlfriend's computer. Getting the error message: "A Remote Assistance > >> > connection could not be established because the DNS name of the remote > >> > computer could not be resolved." > >> > I've read through some previous threads on this topic and tried everything > >> > but can't get it to work. We are using Windows Live Messenger to establish > >> > the connection and both computers have Windows Messenger installed (the one > >> > that comes with XP). Both of us are using a wireless router connected to > >> > the > >> > internet with a cable modem (me) and DSL modem (her). Both routers have > >> > UPnP > >> > enabled. We are both able to ping each other's routers' WAN IP (the one > >> > returned from http://www.whatismyip.org). The only other thing I can think of that > >> > might keep it from working is that she is in Australia and I am in the > >> > United > >> > States (connection timing out???)...not quite sure if that makes a > >> > difference > >> > though. Any help would be appreciated... > >> > > >> > Thanks > >> > >> Have you tried configuring Port 3389 to be forwarded to each respective > >> machines internal LAN IP? In your routers web based configuration under Port > >> Forwarding, set both the Start Port and End Port to 3389 and forward it to > >> the > >> LAN IP Address assigned to your machine behind the router. Have the other > >> person do the same on their end to forward the packets to their internal LAN > >> IP. > >> > >> -- > >> > >> Brian A. Sesko { MS MVP_Windows Desktop User Experience } > >> Conflicts start where information lacks. > >> http://basconotw.mvps.org/ > >> > >> Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm > >> How to ask a question: http://support.microsoft.com/kb/555375 > >> > >> > >> > >> > >
Guest Brian A. Posted September 3, 2008 Posted September 3, 2008 Re: Remote Assistance not working I helped out another person that had a situation via router/s and IIRC there was a way that you had to allow the WAN IP or something that needed to be changed in the request. It's been some time but I'll have a search around to see if I can find what the exact solution was. For starters see if any of this helps: Using Remote Assistance to Get Help When You Need It http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx Overview of Remote Assistance in Windows XP http://support.microsoft.com/kb/300546 Step-by-Step Guide to Remote Assistance http://technet.microsoft.com/en-us/library/bb457004.aspx -- Brian A. Sesko { MS MVP_Windows Desktop User Experience } Conflicts start where information lacks. http://basconotw.mvps.org/ Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm How to ask a question: http://support.microsoft.com/kb/555375 "bcags7" <bcags7@discussions.microsoft.com> wrote in message news:6CF04BDF-3AA8-4F33-BF9C-865732C4E565@microsoft.com... > Thanks for the reply. The port forwarding did not work, however, I was able > to find out what the problem was. Apparently her DSL modem is also a router, > so we've got two routers causing a double-NAT situation. Does anybody have > any recommendations on what the best way to set this up would be? > > Should I disable the NAT on the modem/router to allow the wireless router to > take the public IP? Or, leave the modem/router alone and maybe configure the > wireless router as an access point? Are there any other configurations that > would be better/easier? > > Thanks > > "Brian A." wrote: > >> AFAIK UPnP is supposed bypass the need, yet stranger things do happen and >> if >> using port forwarding makes it work that's one of those times. >> >> -- >> >> Brian A. Sesko { MS MVP_Windows Desktop User Experience } >> Conflicts start where information lacks. >> http://basconotw.mvps.org/ >> >> Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm >> How to ask a question: http://support.microsoft.com/kb/555375 >> >> >> "bcags7" <bcags7@discussions.microsoft.com> wrote in message >> news:FB64D3A2-747C-4ECA-BC98-3BDF69926FC7@microsoft.com... >> > No, I haven't tried configuring port forwarding yet. I thought UPnP took >> > care >> > of the port forwarding automatically...am I wrong in thinking that? >> > >> > Thanks >> > >> > "Brian A." wrote: >> > >> >> "bcags7" <bcags7@discussions.microsoft.com> wrote in message >> >> news:315874DC-524C-46CD-8AE0-FAE159BA408D@microsoft.com... >> >> > Hello everyone...I'm trying to use Remote Assistance to fix some things >> >> > on >> >> > my >> >> > girlfriend's computer. Getting the error message: "A Remote Assistance >> >> > connection could not be established because the DNS name of the remote >> >> > computer could not be resolved." >> >> > I've read through some previous threads on this topic and tried >> >> > everything >> >> > but can't get it to work. We are using Windows Live Messenger to >> >> > establish >> >> > the connection and both computers have Windows Messenger installed (the >> >> > one >> >> > that comes with XP). Both of us are using a wireless router connected to >> >> > the >> >> > internet with a cable modem (me) and DSL modem (her). Both routers have >> >> > UPnP >> >> > enabled. We are both able to ping each other's routers' WAN IP (the one >> >> > returned from http://www.whatismyip.org). The only other thing I can think of >> >> > that >> >> > might keep it from working is that she is in Australia and I am in the >> >> > United >> >> > States (connection timing out???)...not quite sure if that makes a >> >> > difference >> >> > though. Any help would be appreciated... >> >> > >> >> > Thanks >> >> >> >> Have you tried configuring Port 3389 to be forwarded to each respective >> >> machines internal LAN IP? In your routers web based configuration under >> >> Port >> >> Forwarding, set both the Start Port and End Port to 3389 and forward it to >> >> the >> >> LAN IP Address assigned to your machine behind the router. Have the other >> >> person do the same on their end to forward the packets to their internal >> >> LAN >> >> IP. >> >> >> >> -- >> >> >> >> Brian A. Sesko { MS MVP_Windows Desktop User Experience } >> >> Conflicts start where information lacks. >> >> http://basconotw.mvps.org/ >> >> >> >> Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm >> >> How to ask a question: http://support.microsoft.com/kb/555375 >> >> >> >> >> >> >> >> >> >>
Guest Brian A. Posted September 16, 2008 Posted September 16, 2008 Re: Remote Assistance not working Sorry about the delayed response, I'm having trouble locating the info. Provided are some links I had saved which may help out though. UltraVNC (Free): http://www.uvnc.com/index.html LogMeIn (Free) https://secure.logmein.com/go.asp?page=home&lang=en Remote desktop help/troubleshooting http://tinyurl.com/Chicagotech-RemoteDesktop -- Brian A. Sesko { MS MVP_Windows Desktop User Experience } Conflicts start where information lacks. http://basconotw.mvps.org/ Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm How to ask a question: http://support.microsoft.com/kb/555375 "Brian A." <gonefish'n@afarawaylake> wrote in message news:OUa0VgXDJHA.1628@TK2MSFTNGP02.phx.gbl... > I helped out another person that had a situation via router/s and IIRC there > was a way that you had to allow the WAN IP or something that needed to be > changed in the request. It's been some time but I'll have a search around to > see if I can find what the exact solution was. > > For starters see if any of this helps: > Using Remote Assistance to Get Help When You Need It > http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx > > Overview of Remote Assistance in Windows XP > http://support.microsoft.com/kb/300546 > > Step-by-Step Guide to Remote Assistance > http://technet.microsoft.com/en-us/library/bb457004.aspx > > -- > > Brian A. Sesko { MS MVP_Windows Desktop User Experience } > Conflicts start where information lacks. > http://basconotw.mvps.org/ > > Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm > How to ask a question: http://support.microsoft.com/kb/555375 > > > "bcags7" <bcags7@discussions.microsoft.com> wrote in message > news:6CF04BDF-3AA8-4F33-BF9C-865732C4E565@microsoft.com... >> Thanks for the reply. The port forwarding did not work, however, I was able >> to find out what the problem was. Apparently her DSL modem is also a router, >> so we've got two routers causing a double-NAT situation. Does anybody have >> any recommendations on what the best way to set this up would be? >> >> Should I disable the NAT on the modem/router to allow the wireless router to >> take the public IP? Or, leave the modem/router alone and maybe configure the >> wireless router as an access point? Are there any other configurations that >> would be better/easier? >> >> Thanks >> >> "Brian A." wrote: >> >>> AFAIK UPnP is supposed bypass the need, yet stranger things do happen and >>> if >>> using port forwarding makes it work that's one of those times. >>> >>> -- >>> >>> Brian A. Sesko { MS MVP_Windows Desktop User Experience } >>> Conflicts start where information lacks. >>> http://basconotw.mvps.org/ >>> >>> Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm >>> How to ask a question: http://support.microsoft.com/kb/555375 >>> >>> >>> "bcags7" <bcags7@discussions.microsoft.com> wrote in message >>> news:FB64D3A2-747C-4ECA-BC98-3BDF69926FC7@microsoft.com... >>> > No, I haven't tried configuring port forwarding yet. I thought UPnP took >>> > care >>> > of the port forwarding automatically...am I wrong in thinking that? >>> > >>> > Thanks >>> > >>> > "Brian A." wrote: >>> > >>> >> "bcags7" <bcags7@discussions.microsoft.com> wrote in message >>> >> news:315874DC-524C-46CD-8AE0-FAE159BA408D@microsoft.com... >>> >> > Hello everyone...I'm trying to use Remote Assistance to fix some things >>> >> > on >>> >> > my >>> >> > girlfriend's computer. Getting the error message: "A Remote Assistance >>> >> > connection could not be established because the DNS name of the remote >>> >> > computer could not be resolved." >>> >> > I've read through some previous threads on this topic and tried >>> >> > everything >>> >> > but can't get it to work. We are using Windows Live Messenger to >>> >> > establish >>> >> > the connection and both computers have Windows Messenger installed (the >>> >> > one >>> >> > that comes with XP). Both of us are using a wireless router connected >>> >> > to >>> >> > the >>> >> > internet with a cable modem (me) and DSL modem (her). Both routers have >>> >> > UPnP >>> >> > enabled. We are both able to ping each other's routers' WAN IP (the one >>> >> > returned from http://www.whatismyip.org). The only other thing I can think of >>> >> > that >>> >> > might keep it from working is that she is in Australia and I am in the >>> >> > United >>> >> > States (connection timing out???)...not quite sure if that makes a >>> >> > difference >>> >> > though. Any help would be appreciated... >>> >> > >>> >> > Thanks >>> >> >>> >> Have you tried configuring Port 3389 to be forwarded to each respective >>> >> machines internal LAN IP? In your routers web based configuration under >>> >> Port >>> >> Forwarding, set both the Start Port and End Port to 3389 and forward it >>> >> to >>> >> the >>> >> LAN IP Address assigned to your machine behind the router. Have the >>> >> other >>> >> person do the same on their end to forward the packets to their internal >>> >> LAN >>> >> IP. >>> >> >>> >> -- >>> >> >>> >> Brian A. Sesko { MS MVP_Windows Desktop User Experience } >>> >> Conflicts start where information lacks. >>> >> http://basconotw.mvps.org/ >>> >> >>> >> Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm >>> >> How to ask a question: http://support.microsoft.com/kb/555375 >>> >> >>> >> >>> >> >>> >> >>> >>> >
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