Taskbar "misgrouping" Outlook items

[Guest JMTP]

For several months now, a number of my users have reported that Outlook

items, particularly draft emails, are being grouped on their Taskbars as Word

Documents rather than as Outlook files. Does anyone know why this is

happening or how to fix it?

 

We're using Windows XP, SP2 with MS Office 2003.

 

Thanks.

[Guest Lanwench [MVP - Exchange]]

Re: Taskbar "misgrouping" Outlook items

 

JMTP <JMTP@discussions.microsoft.com> wrote:

> For several months now, a number of my users have reported that

> Outlook items, particularly draft emails, are being grouped on their

> Taskbars as Word Documents rather than as Outlook files. Does anyone

> know why this is happening or how to fix it?

>

> We're using Windows XP, SP2 with MS Office 2003.

>

> Thanks.

 

I'll bet your users have Word set to be the e-mail editor. Disable it & use

the native Outlook editor (HTML, not rich text) and see if this clears up. I

don't recommend Wordmail as it's bloated and causes problems. Users can

always turn it on for "as needed" messages and revert to the Outlook editor

for regular use....Outlook 2007 doesn't even let you choose Word,

thankfully.

 

If this doesn't resolve your question, I suggest you post in

microsoft.public.outlook for more expert help, as this is not likely to be a

Windows issue.