Help!!!!!

[lizbezeck]

I have an old laptop that someone has given me for the kids....It is running VERY slowly and I suspect it has a virus but I am having trouble running a virus scan.....any suggestions?

[KenB]

Hi and welcome to ExTS

 

Is the Operating System Win 2K as in your details ?

If so - I don't know my way around that as well as I should :)

 

It may or may not be a virus / malware. It could be a full hard drive. It could be short of RAM - or failing RAM.

 

Let's check the easy things first.

 

(this is where I am guessing .....)

Start > Right click on My Computer > Properties

Hopefully this will tell us how much RAM ( Memory ) is installed.

Post this back.

 

Start > My Computer > Right Click on C:\ > Properties

This should tell you the size of the hard drive and how much free space.

Post this information back please.

 

=============

 

Which AntiVirus is installed?

 

What is happening when you try to run a scan?

 

Do you have internet access with this machine ?

[Starbuck]

If it's an old machine, it could probably do with a good clean out.

Give this a try:

It'll run on all Windows OS from Win2000 - Win7

 

Download TFC by OldTimer to your desktop

• Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  
• It will close all programs when run, so make sure you have saved all your work before you begin.
  
• Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
  
• Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

 

Also by answering KenB's questions, we'll be in a much better position to help you.