I need help. My background has a box that says

[Guest Tammy]

I need help. Yesterday while on the computer, a box popped up on my desktop

that says: Warning spyware dected on your computer. Now, I cannot update my

virus protection and the only virus scan that it will let me do is the one

from Microsoft. I have tried three other sites and cannot get on it. I have

managed to get a bunch of spyware off of my computer, but this big box on my

desktop will not go away. I am not computer tech savvy, but can follow

instructions. Can someone out there help me? I have Windows XP Professional.

Thanks!

[Guest Mick Murphy]

RE: I need help. My background has a box that says

 

Below are various security programs, and how to use them.

All can be installed on the computer.

No program gets everything off; thus, use a few.

But, only 1 anti-virus to be installed.

Install Avast(or AVG) if you don't have an Anti-virus installed already.

 

http://www.avast.com/eng/download-avast-home.html

 

Avast Anti-Virus is Vista compatible (32bit and 64bit Versions), FREE,

auto-updating, and a low resources user of your computer.

And, only have 1(one) Anti-Virus installed / running on your computer at any

one time..

Conflicts may occur if you have more than 1(one).

 

http://www.spybot.info/en/index.html

 

Spybot Search & Destroy 1.6 is a very good, FREE Anti-Spyware Program.

Download, install, update, and immunize your System with it.

Then SCAN with it.

Update it, and scan your System once a fortnight.

 

http://www.javacoolsoftware.com/spywareblaster.html

 

SpywareBlaster 4.1 is a non-intrusive, FREE Anti-Spyware Program that runs

in the background (no scanning by you!).

SpywareBlaster prevents the installation of many so-called spyware, adware

and malware programs by disabling the CLSIDs of popular spyware ActiveX

controls, and also prevents the installation of any of them via a webpage

Update it once a fortnight, and let it do its work in the background!

 

http://www.malwarebytes.org/mbam.php

 

Malwarebytes is as the name says, a Malware Remover!

For the Free version scroll down their page to either download from

Download.com, or Major Geeks.com

 

Download, install, and update.

 

Important re: Safe Mode

If you happen to find a problem that you can’t uninstall / delete, reboot

the computer, and go into Safe Mode.

To get into Safe mode, tap F8 right at Power On / Startup, and use UP arrow

key to get to Safe Mode from list of options, then hit ENTER.

RESCAN your computer with Avast(or your AV) and Spybot S & D, and

Malwarebytes while in Safe Mode.

 

--

Mick Murphy - Qld - Australia

 

 

"Tammy" wrote:

> I need help. Yesterday while on the computer, a box popped up on my desktop

> that says: Warning spyware dected on your computer. Now, I cannot update my

> virus protection and the only virus scan that it will let me do is the one

> from Microsoft. I have tried three other sites and cannot get on it. I have

> managed to get a bunch of spyware off of my computer, but this big box on my

> desktop will not go away. I am not computer tech savvy, but can follow

> instructions. Can someone out there help me? I have Windows XP Professional.

> Thanks!

[Guest Malke]

Re: I need help. My background has a box that says

 

Tammy wrote:

> I need help. Yesterday while on the computer, a box popped up on my

> desktop

> that says: Warning spyware dected on your computer. Now, I cannot update

> my virus protection and the only virus scan that it will let me do is the

> one from Microsoft. I have tried three other sites and cannot get on it. I

> have managed to get a bunch of spyware off of my computer, but this big

> box on my desktop will not go away. I am not computer tech savvy, but can

> follow instructions. Can someone out there help me? I have Windows XP

> Professional. Thanks!

 

Your system is infected with a rogue antivirus program. It is called "rogue"

because it pretends to be A Good Guy but is really Evil. Do not pay them!

 

Because you didn't give me the name of the program that is trying to get you

to buy it, I can't point you to specific removal steps. Look for them here:

 

Bleeping Computer removal how-to's -

http://www.bleepingcomputer.com/forums/forum55.html ]

 

If the rogue program is XP Antivirus 2008/09:

 

http://www.bleepingcomputer.com/malware-removal/uninstall-antivirus-2009

http://www.bleepingcomputer.com/forums/topic154529.html (earlier versions)

 

These may work for you and all may be well. However, in many cases the

computer will also be infected with Zlob and/or Vundo trojans and protected

by a rootkit. These machines are extremely difficult to clean.

 

If your machine is one of these cases, either get guided help at one of the

specialty forums below OR back up your data and do a clean install of

Windows. It is your choice. If you are unsure how to back up your data or

how to do a clean install, you can take your machine to a local computer

professional. I don't recommend using BigComputerStore/GeekSquad types of

places.

 

PLEASE DO NOT POST LOGS IN THE MS NEWSGROUPS.

 

http://aumha.org/downloads/hijackthis.zip

http://aumha.net/ - Click on the HijackThis forum. Read the announcement and

the stickies *first*.

http://www.atribune.org/forums/index.php?showforum=9

http://aumha.net/viewforum.php?f=30

http://www.bleepingcomputer.com/forums/forum22.html

http://www.dslreports.com/forum/cleanup

http://www.cybertechhelp.com/forums/forumdisplay.php?f=25

http://www.geekstogo.com/forum/Malware_Removal_HiJackThis_Logs_Go_Here-f37.html

http://www.malwarebytes.org/forums/index.php?showforum=7

http://gladiator-antivirus.com/forum/index.php?showforum=170

http://spywarewarrior.com/viewforum.php?f=5

http://forums.techguy.org/54-security/

http://forums.tomcoyote.org/

http://www.thespykiller.co.uk/index.php?board=3.0

http://forums.subratam.org/index.php?showforum=7

 

Malke

--

MS-MVP

Elephant Boy Computers - Don't Panic!

FAQ - http://www.elephantboycomputers.com/#FAQ

[Guest smlunatick]

Re: I need help. My background has a box that says

 

On Aug 28, 7:12 am, Tammy <Ta...@discussions.microsoft.com> wrote:

> I need help. Yesterday while on the computer, a box popped up on my desktop

> that says:  Warning spyware dected on your computer.  Now, I cannot update my

> virus protection and the only virus scan that it will let me do is the one

> from Microsoft. I have tried three other sites and cannot get on it. I have

> managed to get a bunch of spyware off of my computer, but this big box on my

> desktop will not go away. I am not computer tech savvy, but can follow

> instructions. Can someone out there help me? I have Windows XP Professional.

> Thanks!

 

Microsoft does not have an anti-virus / anti-spyware that does what

you describe. You have been hit by an "bogus" software that it

threatening you. Follow the other recommended solutions.