Limited User Printer Issue

[Guest AJ]

I'm new to this company and have only a decent IT skill set, so I'll

explain this the best as I can.

 

I've configured three new laptops, one for myself and two for other

users in the company. I have administrator privileges. I installed two

network printers on their computer and test printed successfully. Once

the laptops were passed to the users, they could also print

successfully, that day.

 

When they log off then back on (presumably at day's end then the next

morning) they cannot print. I can log on/off from my new laptop and

never have printing issues. Seems very likely to be a permission issue

somewhere.

 

They *can* access the printers properties.

 

Error messages are as follows:

 

Selecting Print... they get the dialog box and can view the properties,

then when the Print button is clicked...

 

"Unable to start print job."

 

When trying to select the printer properties via the Printers and Faxes

dialog box...

 

"Printer properties cannot be displayed. The print spooler service is

not running."

 

I've check the spooler service and it's running on their laptops and

certainly running on the server.

 

Any ideas?

 

Thanks,

 

AJ

[Guest JohnB]

Re: Limited User Printer Issue

 

Almost sounds like a connectivity problem, versus a permissions problem.

 

Have you verified connectivity to the printer at the time that they have the

problem (can you ping the network printer)? At the time of the problem, can

they connect to other network resources?

 

 

"AJ" <a.james@specopsinc.com> wrote in message

news:Ozd54ZSCJHA.5316@TK2MSFTNGP04.phx.gbl...

> I'm new to this company and have only a decent IT skill set, so I'll

> explain this the best as I can.

>

> I've configured three new laptops, one for myself and two for other users

> in the company. I have administrator privileges. I installed two network

> printers on their computer and test printed successfully. Once the laptops

> were passed to the users, they could also print successfully, that day.

>

> When they log off then back on (presumably at day's end then the next

> morning) they cannot print. I can log on/off from my new laptop and never

> have printing issues. Seems very likely to be a permission issue

> somewhere.

>

> They *can* access the printers properties.

>

> Error messages are as follows:

>

> Selecting Print... they get the dialog box and can view the properties,

> then when the Print button is clicked...

>

> "Unable to start print job."

>

> When trying to select the printer properties via the Printers and Faxes

> dialog box...

>

> "Printer properties cannot be displayed. The print spooler service is not

> running."

>

> I've check the spooler service and it's running on their laptops and

> certainly running on the server.

>

> Any ideas?

>

> Thanks,

>

> AJ

[Guest AJ]

Re: Limited User Printer Issue

 

 

JohnB,

 

They definitely have connectivity to our network. Plus, one of the users

is connected to the print server via RDP accessing other server resources.

 

BTW, the default domain of "workgroup" is used here.

 

Thanks,

 

AJ

 

JohnB wrote:

> Almost sounds like a connectivity problem, versus a permissions problem.

>

> Have you verified connectivity to the printer at the time that they have

> the problem (can you ping the network printer)? At the time of the

> problem, can they connect to other network resources?

>

>

> "AJ" <a.james@specopsinc.com> wrote in message

> news:Ozd54ZSCJHA.5316@TK2MSFTNGP04.phx.gbl...

>> I'm new to this company and have only a decent IT skill set, so I'll

>> explain this the best as I can.

>>

>> I've configured three new laptops, one for myself and two for other

>> users in the company. I have administrator privileges. I installed two

>> network printers on their computer and test printed successfully. Once

>> the laptops were passed to the users, they could also print

>> successfully, that day.

>>

>> When they log off then back on (presumably at day's end then the next

>> morning) they cannot print. I can log on/off from my new laptop and

>> never have printing issues. Seems very likely to be a permission issue

>> somewhere.

>>

>> They *can* access the printers properties.

>>

>> Error messages are as follows:

>>

>> Selecting Print... they get the dialog box and can view the

>> properties, then when the Print button is clicked...

>>

>> "Unable to start print job."

>>

>> When trying to select the printer properties via the Printers and

>> Faxes dialog box...

>>

>> "Printer properties cannot be displayed. The print spooler service is

>> not running."

>>

>> I've check the spooler service and it's running on their laptops and

>> certainly running on the server.

>>

>> Any ideas?

>>

>> Thanks,

>>

>> AJ

>

[Guest AJ]

Re: Limited User Printer Issue

 

Additionally, another reason I think this could be a permission issue is

that I can remove then add the printers back to the user laptops, but

when adding them back I use the servers Admin credentials. It will be

fine for the rest of the day, but when they log back onto their laptops

using their credentials, the issue returns.

 

Thanks,

 

AJ

 

 

JohnB wrote:

> Almost sounds like a connectivity problem, versus a permissions problem.

>

> Have you verified connectivity to the printer at the time that they have

> the problem (can you ping the network printer)? At the time of the

> problem, can they connect to other network resources?

>

>

> "AJ" <a.james@specopsinc.com> wrote in message

> news:Ozd54ZSCJHA.5316@TK2MSFTNGP04.phx.gbl...

>> I'm new to this company and have only a decent IT skill set, so I'll

>> explain this the best as I can.

>>

>> I've configured three new laptops, one for myself and two for other

>> users in the company. I have administrator privileges. I installed two

>> network printers on their computer and test printed successfully. Once

>> the laptops were passed to the users, they could also print

>> successfully, that day.

>>

>> When they log off then back on (presumably at day's end then the next

>> morning) they cannot print. I can log on/off from my new laptop and

>> never have printing issues. Seems very likely to be a permission issue

>> somewhere.

>>

>> They *can* access the printers properties.

>>

>> Error messages are as follows:

>>

>> Selecting Print... they get the dialog box and can view the

>> properties, then when the Print button is clicked...

>>

>> "Unable to start print job."

>>

>> When trying to select the printer properties via the Printers and

>> Faxes dialog box...

>>

>> "Printer properties cannot be displayed. The print spooler service is

>> not running."

>>

>> I've check the spooler service and it's running on their laptops and

>> certainly running on the server.

>>

>> Any ideas?

>>

>> Thanks,

>>

>> AJ

>

[Guest JohnB]

Re: Limited User Printer Issue

 

Ok, so it's a Workgroup and not a Domain. Don't the users have an account

on the server? Why don't you add the printer with those credentials?

Have you tried setting the printers on the PC's as direct IP printing?

 

 

"AJ" <a.james@specopsinc.com> wrote in message

news:48B6D6C6.9080601@specopsinc.com...

> Additionally, another reason I think this could be a permission issue is

> that I can remove then add the printers back to the user laptops, but when

> adding them back I use the servers Admin credentials. It will be fine for

> the rest of the day, but when they log back onto their laptops using their

> credentials, the issue returns.

>

> Thanks,

>

> AJ

>

>

> JohnB wrote:

>> Almost sounds like a connectivity problem, versus a permissions problem.

>>

>> Have you verified connectivity to the printer at the time that they have

>> the problem (can you ping the network printer)? At the time of the

>> problem, can they connect to other network resources?

>>

>>

>> "AJ" <a.james@specopsinc.com> wrote in message

>> news:Ozd54ZSCJHA.5316@TK2MSFTNGP04.phx.gbl...

>>> I'm new to this company and have only a decent IT skill set, so I'll

>>> explain this the best as I can.

>>>

>>> I've configured three new laptops, one for myself and two for other

>>> users in the company. I have administrator privileges. I installed two

>>> network printers on their computer and test printed successfully. Once

>>> the laptops were passed to the users, they could also print

>>> successfully, that day.

>>>

>>> When they log off then back on (presumably at day's end then the next

>>> morning) they cannot print. I can log on/off from my new laptop and

>>> never have printing issues. Seems very likely to be a permission issue

>>> somewhere.

>>>

>>> They *can* access the printers properties.

>>>

>>> Error messages are as follows:

>>>

>>> Selecting Print... they get the dialog box and can view the properties,

>>> then when the Print button is clicked...

>>>

>>> "Unable to start print job."

>>>

>>> When trying to select the printer properties via the Printers and Faxes

>>> dialog box...

>>>

>>> "Printer properties cannot be displayed. The print spooler service is

>>> not running."

>>>

>>> I've check the spooler service and it's running on their laptops and

>>> certainly running on the server.

>>>

>>> Any ideas?

>>>

>>> Thanks,

>>>

>>> AJ

>>

[Guest AJ]

Re: Limited User Printer Issue

 

Yep, they all have an account on the server. And I've made sure to match

it exactly as it is on the laptop. But I haven't added the printer

with their credentials. Will do that now and let you know.

 

Not sure what "direct IP printing" is, but will address if necessary.

 

Thanks,

 

AJ

 

JohnB wrote:

> Ok, so it's a Workgroup and not a Domain. Don't the users have an

> account on the server? Why don't you add the printer with those

> credentials?

> Have you tried setting the printers on the PC's as direct IP printing?

>

>

> "AJ" <a.james@specopsinc.com> wrote in message

> news:48B6D6C6.9080601@specopsinc.com...

>> Additionally, another reason I think this could be a permission issue

>> is that I can remove then add the printers back to the user laptops,

>> but when adding them back I use the servers Admin credentials. It will

>> be fine for the rest of the day, but when they log back onto their

>> laptops using their credentials, the issue returns.

>>

>> Thanks,

>>

>> AJ

>>

>>

>> JohnB wrote:

>>> Almost sounds like a connectivity problem, versus a permissions problem.

>>>

>>> Have you verified connectivity to the printer at the time that they

>>> have the problem (can you ping the network printer)? At the time of

>>> the problem, can they connect to other network resources?

>>>

>>>

>>> "AJ" <a.james@specopsinc.com> wrote in message

>>> news:Ozd54ZSCJHA.5316@TK2MSFTNGP04.phx.gbl...

>>>> I'm new to this company and have only a decent IT skill set, so I'll

>>>> explain this the best as I can.

>>>>

>>>> I've configured three new laptops, one for myself and two for other

>>>> users in the company. I have administrator privileges. I installed

>>>> two network printers on their computer and test printed

>>>> successfully. Once the laptops were passed to the users, they could

>>>> also print successfully, that day.

>>>>

>>>> When they log off then back on (presumably at day's end then the

>>>> next morning) they cannot print. I can log on/off from my new laptop

>>>> and never have printing issues. Seems very likely to be a permission

>>>> issue somewhere.

>>>>

>>>> They *can* access the printers properties.

>>>>

>>>> Error messages are as follows:

>>>>

>>>> Selecting Print... they get the dialog box and can view the

>>>> properties, then when the Print button is clicked...

>>>>

>>>> "Unable to start print job."

>>>>

>>>> When trying to select the printer properties via the Printers and

>>>> Faxes dialog box...

>>>>

>>>> "Printer properties cannot be displayed. The print spooler service

>>>> is not running."

>>>>

>>>> I've check the spooler service and it's running on their laptops and

>>>> certainly running on the server.

>>>>

>>>> Any ideas?

>>>>

>>>> Thanks,

>>>>

>>>> AJ

>>>

>

[Guest AJ]

Re: Limited User Printer Issue

 

JOhnB,

 

Installing the printers from the server using ***their*** credentials

appears to have resolved the issue. Thanks for the input.

 

AJ

 

AJ wrote:

> Yep, they all have an account on the server. And I've made sure to match

> it exactly as it is on the laptop. But I haven't added the printer with

> their credentials. Will do that now and let you know.

>

> Not sure what "direct IP printing" is, but will address if necessary.

>

> Thanks,

>

> AJ

>

> JohnB wrote:

>> Ok, so it's a Workgroup and not a Domain. Don't the users have an

>> account on the server? Why don't you add the printer with those

>> credentials?

>> Have you tried setting the printers on the PC's as direct IP printing?

>>

>>

>> "AJ" <a.james@specopsinc.com> wrote in message

>> news:48B6D6C6.9080601@specopsinc.com...

>>> Additionally, another reason I think this could be a permission issue

>>> is that I can remove then add the printers back to the user laptops,

>>> but when adding them back I use the servers Admin credentials. It

>>> will be fine for the rest of the day, but when they log back onto

>>> their laptops using their credentials, the issue returns.

>>>

>>> Thanks,

>>>

>>> AJ

>>>

>>>

>>> JohnB wrote:

>>>> Almost sounds like a connectivity problem, versus a permissions

>>>> problem.

>>>>

>>>> Have you verified connectivity to the printer at the time that they

>>>> have the problem (can you ping the network printer)? At the time of

>>>> the problem, can they connect to other network resources?

>>>>

>>>>

>>>> "AJ" <a.james@specopsinc.com> wrote in message

>>>> news:Ozd54ZSCJHA.5316@TK2MSFTNGP04.phx.gbl...

>>>>> I'm new to this company and have only a decent IT skill set, so

>>>>> I'll explain this the best as I can.

>>>>>

>>>>> I've configured three new laptops, one for myself and two for other

>>>>> users in the company. I have administrator privileges. I installed

>>>>> two network printers on their computer and test printed

>>>>> successfully. Once the laptops were passed to the users, they could

>>>>> also print successfully, that day.

>>>>>

>>>>> When they log off then back on (presumably at day's end then the

>>>>> next morning) they cannot print. I can log on/off from my new

>>>>> laptop and never have printing issues. Seems very likely to be a

>>>>> permission issue somewhere.

>>>>>

>>>>> They *can* access the printers properties.

>>>>>

>>>>> Error messages are as follows:

>>>>>

>>>>> Selecting Print... they get the dialog box and can view the

>>>>> properties, then when the Print button is clicked...

>>>>>

>>>>> "Unable to start print job."

>>>>>

>>>>> When trying to select the printer properties via the Printers and

>>>>> Faxes dialog box...

>>>>>

>>>>> "Printer properties cannot be displayed. The print spooler service

>>>>> is not running."

>>>>>

>>>>> I've check the spooler service and it's running on their laptops

>>>>> and certainly running on the server.

>>>>>

>>>>> Any ideas?

>>>>>

>>>>> Thanks,

>>>>>

>>>>> AJ

>>>>

>>

[Guest JohnB]

Re: Limited User Printer Issue

 

Congrats

 

Direct IP printing is, printing directly to a network printer, versus going

through the print server. It involves adding a TCP/IP port, at the time

that you are adding the printer. Here's a page that describes it pretty

well, if you haven't done that before:

http://www.zfirm.com/product_documentation/omnirush/Printing_to_IP_Printers.htm

 

 

 

 

"AJ" <a.james@specopsinc.com> wrote in message

news:%237iEqlbDJHA.4696@TK2MSFTNGP04.phx.gbl...

> JOhnB,

>

> Installing the printers from the server using ***their*** credentials

> appears to have resolved the issue. Thanks for the input.

>

> AJ

>

> AJ wrote:

>> Yep, they all have an account on the server. And I've made sure to match

>> it exactly as it is on the laptop. But I haven't added the printer with

>> their credentials. Will do that now and let you know.

>>

>> Not sure what "direct IP printing" is, but will address if necessary.

>>

>> Thanks,

>>

>> AJ

>>

>> JohnB wrote:

>>> Ok, so it's a Workgroup and not a Domain. Don't the users have an

>>> account on the server? Why don't you add the printer with those

>>> credentials?

>>> Have you tried setting the printers on the PC's as direct IP printing?

>>>

>>>

>>> "AJ" <a.james@specopsinc.com> wrote in message

>>> news:48B6D6C6.9080601@specopsinc.com...

>>>> Additionally, another reason I think this could be a permission issue

>>>> is that I can remove then add the printers back to the user laptops,

>>>> but when adding them back I use the servers Admin credentials. It will

>>>> be fine for the rest of the day, but when they log back onto their

>>>> laptops using their credentials, the issue returns.

>>>>

>>>> Thanks,

>>>>

>>>> AJ

>>>>

>>>>

>>>> JohnB wrote:

>>>>> Almost sounds like a connectivity problem, versus a permissions

>>>>> problem.

>>>>>

>>>>> Have you verified connectivity to the printer at the time that they

>>>>> have the problem (can you ping the network printer)? At the time of

>>>>> the problem, can they connect to other network resources?

>>>>>

>>>>>

>>>>> "AJ" <a.james@specopsinc.com> wrote in message

>>>>> news:Ozd54ZSCJHA.5316@TK2MSFTNGP04.phx.gbl...

>>>>>> I'm new to this company and have only a decent IT skill set, so I'll

>>>>>> explain this the best as I can.

>>>>>>

>>>>>> I've configured three new laptops, one for myself and two for other

>>>>>> users in the company. I have administrator privileges. I installed

>>>>>> two network printers on their computer and test printed successfully.

>>>>>> Once the laptops were passed to the users, they could also print

>>>>>> successfully, that day.

>>>>>>

>>>>>> When they log off then back on (presumably at day's end then the next

>>>>>> morning) they cannot print. I can log on/off from my new laptop and

>>>>>> never have printing issues. Seems very likely to be a permission

>>>>>> issue somewhere.

>>>>>>

>>>>>> They *can* access the printers properties.

>>>>>>

>>>>>> Error messages are as follows:

>>>>>>

>>>>>> Selecting Print... they get the dialog box and can view the

>>>>>> properties, then when the Print button is clicked...

>>>>>>

>>>>>> "Unable to start print job."

>>>>>>

>>>>>> When trying to select the printer properties via the Printers and

>>>>>> Faxes dialog box...

>>>>>>

>>>>>> "Printer properties cannot be displayed. The print spooler service is

>>>>>> not running."

>>>>>>

>>>>>> I've check the spooler service and it's running on their laptops and

>>>>>> certainly running on the server.

>>>>>>

>>>>>> Any ideas?

>>>>>>

>>>>>> Thanks,

>>>>>>

>>>>>> AJ

>>>>>

>>>

[Guest AJ]

Re: Limited User Printer Issue

 

Actually, I'm going to have to explore this option because the issue is

not resolve. Plus, another user is now having the same issue. Will update.

 

Thanks,

 

AJ

 

JohnB wrote:

> Congrats

>

> Direct IP printing is, printing directly to a network printer, versus

> going through the print server. It involves adding a TCP/IP port, at

> the time that you are adding the printer. Here's a page that describes

> it pretty well, if you haven't done that before:

> http://www.zfirm.com/product_documentation/omnirush/Printing_to_IP_Printers.htm

>

>

>

>

>

> "AJ" <a.james@specopsinc.com> wrote in message

> news:%237iEqlbDJHA.4696@TK2MSFTNGP04.phx.gbl...

>> JOhnB,

>>

>> Installing the printers from the server using ***their*** credentials

>> appears to have resolved the issue. Thanks for the input.

>>

>> AJ

>>

>> AJ wrote:

>>> Yep, they all have an account on the server. And I've made sure to

>>> match it exactly as it is on the laptop. But I haven't added the

>>> printer with their credentials. Will do that now and let you know.

>>>

>>> Not sure what "direct IP printing" is, but will address if necessary.

>>>

>>> Thanks,

>>>

>>> AJ

>>>

>>> JohnB wrote:

>>>> Ok, so it's a Workgroup and not a Domain. Don't the users have an

>>>> account on the server? Why don't you add the printer with those

>>>> credentials?

>>>> Have you tried setting the printers on the PC's as direct IP printing?

>>>>

>>>>

>>>> "AJ" <a.james@specopsinc.com> wrote in message

>>>> news:48B6D6C6.9080601@specopsinc.com...

>>>>> Additionally, another reason I think this could be a permission

>>>>> issue is that I can remove then add the printers back to the user

>>>>> laptops, but when adding them back I use the servers Admin

>>>>> credentials. It will be fine for the rest of the day, but when they

>>>>> log back onto their laptops using their credentials, the issue

>>>>> returns.

>>>>>

>>>>> Thanks,

>>>>>

>>>>> AJ

>>>>>

>>>>>

>>>>> JohnB wrote:

>>>>>> Almost sounds like a connectivity problem, versus a permissions

>>>>>> problem.

>>>>>>

>>>>>> Have you verified connectivity to the printer at the time that

>>>>>> they have the problem (can you ping the network printer)? At the

>>>>>> time of the problem, can they connect to other network resources?

>>>>>>

>>>>>>

>>>>>> "AJ" <a.james@specopsinc.com> wrote in message

>>>>>> news:Ozd54ZSCJHA.5316@TK2MSFTNGP04.phx.gbl...

>>>>>>> I'm new to this company and have only a decent IT skill set, so

>>>>>>> I'll explain this the best as I can.

>>>>>>>

>>>>>>> I've configured three new laptops, one for myself and two for

>>>>>>> other users in the company. I have administrator privileges. I

>>>>>>> installed two network printers on their computer and test printed

>>>>>>> successfully. Once the laptops were passed to the users, they

>>>>>>> could also print successfully, that day.

>>>>>>>

>>>>>>> When they log off then back on (presumably at day's end then the

>>>>>>> next morning) they cannot print. I can log on/off from my new

>>>>>>> laptop and never have printing issues. Seems very likely to be a

>>>>>>> permission issue somewhere.

>>>>>>>

>>>>>>> They *can* access the printers properties.

>>>>>>>

>>>>>>> Error messages are as follows:

>>>>>>>

>>>>>>> Selecting Print... they get the dialog box and can view the

>>>>>>> properties, then when the Print button is clicked...

>>>>>>>

>>>>>>> "Unable to start print job."

>>>>>>>

>>>>>>> When trying to select the printer properties via the Printers and

>>>>>>> Faxes dialog box...

>>>>>>>

>>>>>>> "Printer properties cannot be displayed. The print spooler

>>>>>>> service is not running."

>>>>>>>

>>>>>>> I've check the spooler service and it's running on their laptops

>>>>>>> and certainly running on the server.

>>>>>>>

>>>>>>> Any ideas?

>>>>>>>

>>>>>>> Thanks,

>>>>>>>

>>>>>>> AJ

>>>>>>

>>>>

>

[Guest JohnB]

Re: Limited User Printer Issue

 

And.... with the direct IP printing, a user's credentials are not an issue.

There are no credentials required.

 

 

"AJ" <a.james@specopsinc.com> wrote in message

news:48C144E0.2040106@specopsinc.com...

> Actually, I'm going to have to explore this option because the issue is

> not resolve. Plus, another user is now having the same issue. Will update.

>

> Thanks,

>

> AJ

>

> JohnB wrote:

>> Congrats

>>

>> Direct IP printing is, printing directly to a network printer, versus

>> going through the print server. It involves adding a TCP/IP port, at the

>> time that you are adding the printer. Here's a page that describes it

>> pretty well, if you haven't done that before:

>> http://www.zfirm.com/product_documentation/omnirush/Printing_to_IP_Printers.htm

>> "AJ" <a.james@specopsinc.com> wrote in message

>> news:%237iEqlbDJHA.4696@TK2MSFTNGP04.phx.gbl...

>>> JOhnB,

>>>

>>> Installing the printers from the server using ***their*** credentials

>>> appears to have resolved the issue. Thanks for the input.

>>>

>>> AJ

>>>

>>> AJ wrote:

>>>> Yep, they all have an account on the server. And I've made sure to

>>>> match it exactly as it is on the laptop. But I haven't added the

>>>> printer with their credentials. Will do that now and let you know.

>>>>

>>>> Not sure what "direct IP printing" is, but will address if necessary.

>>>>

>>>> Thanks,

>>>>

>>>> AJ

>>>>

>>>> JohnB wrote:

>>>>> Ok, so it's a Workgroup and not a Domain. Don't the users have an

>>>>> account on the server? Why don't you add the printer with those

>>>>> credentials?

>>>>> Have you tried setting the printers on the PC's as direct IP printing?

>>>>>

>>>>>

>>>>> "AJ" <a.james@specopsinc.com> wrote in message

>>>>> news:48B6D6C6.9080601@specopsinc.com...

>>>>>> Additionally, another reason I think this could be a permission issue

>>>>>> is that I can remove then add the printers back to the user laptops,

>>>>>> but when adding them back I use the servers Admin credentials. It

>>>>>> will be fine for the rest of the day, but when they log back onto

>>>>>> their laptops using their credentials, the issue returns.

>>>>>>

>>>>>> Thanks,

>>>>>>

>>>>>> AJ

>>>>>>

>>>>>>

>>>>>> JohnB wrote:

>>>>>>> Almost sounds like a connectivity problem, versus a permissions

>>>>>>> problem.

>>>>>>>

>>>>>>> Have you verified connectivity to the printer at the time that they

>>>>>>> have the problem (can you ping the network printer)? At the time of

>>>>>>> the problem, can they connect to other network resources?

>>>>>>>

>>>>>>>

>>>>>>> "AJ" <a.james@specopsinc.com> wrote in message

>>>>>>> news:Ozd54ZSCJHA.5316@TK2MSFTNGP04.phx.gbl...

>>>>>>>> I'm new to this company and have only a decent IT skill set, so

>>>>>>>> I'll explain this the best as I can.

>>>>>>>>

>>>>>>>> I've configured three new laptops, one for myself and two for other

>>>>>>>> users in the company. I have administrator privileges. I installed

>>>>>>>> two network printers on their computer and test printed

>>>>>>>> successfully. Once the laptops were passed to the users, they could

>>>>>>>> also print successfully, that day.

>>>>>>>>

>>>>>>>> When they log off then back on (presumably at day's end then the

>>>>>>>> next morning) they cannot print. I can log on/off from my new

>>>>>>>> laptop and never have printing issues. Seems very likely to be a

>>>>>>>> permission issue somewhere.

>>>>>>>>

>>>>>>>> They *can* access the printers properties.

>>>>>>>>

>>>>>>>> Error messages are as follows:

>>>>>>>>

>>>>>>>> Selecting Print... they get the dialog box and can view the

>>>>>>>> properties, then when the Print button is clicked...

>>>>>>>>

>>>>>>>> "Unable to start print job."

>>>>>>>>

>>>>>>>> When trying to select the printer properties via the Printers and

>>>>>>>> Faxes dialog box...

>>>>>>>>

>>>>>>>> "Printer properties cannot be displayed. The print spooler service

>>>>>>>> is not running."

>>>>>>>>

>>>>>>>> I've check the spooler service and it's running on their laptops

>>>>>>>> and certainly running on the server.

>>>>>>>>

>>>>>>>> Any ideas?

>>>>>>>>

>>>>>>>> Thanks,

>>>>>>>>

>>>>>>>> AJ

>>>>>>>

>>>>>

>>