External Dail-Up USB-to-Serial Modem Hangs and Requires Reboot To Fix

[Guest ShadowTek]

I have an external serial modem that is run through a serial-to-USB

converter.

http://www.newegg.com/Product/Product.aspx?Item=N82E16825134002

http://www.newegg.com/Product/Product.aspx?Item=N82E16812107956

&Tpk=trendnet%2busb%2bserial

 

It will occationally hang, and the the only way to get back control of the

modem is to reboot the computer. When I query to modem from the control

panel, it says: "The port that the modem is using is currently open by

another application. Exit any application that may currently be using the

port."

 

I don't know what could be causing the problem. I have tried disabling all

other needless applications that run in the background, but that is still

no change.

 

Anybody got any ideas of other things that I can try?

[Guest Andrew E.]

RE: External Dail-Up USB-to-Serial Modem Hangs and Requires Reboot To

 

RE: External Dail-Up USB-to-Serial Modem Hangs and Requires Reboot To

 

Serial ports & paralel ports seem obsolete these days,why not purchase

a USB modem,the interface is much faster.

 

"ShadowTek" wrote:

> I have an external serial modem that is run through a serial-to-USB

> converter.

> http://www.newegg.com/Product/Product.aspx?Item=N82E16825134002

> http://www.newegg.com/Product/Product.aspx?Item=N82E16812107956

> &Tpk=trendnet%2busb%2bserial

>

> It will occationally hang, and the the only way to get back control of the

> modem is to reboot the computer. When I query to modem from the control

> panel, it says: "The port that the modem is using is currently open by

> another application. Exit any application that may currently be using the

> port."

>

> I don't know what could be causing the problem. I have tried disabling all

> other needless applications that run in the background, but that is still

> no change.

>

> Anybody got any ideas of other things that I can try?

>

[Guest ShadowTek]

RE: External Dail-Up USB-to-Serial Modem Hangs and Requires Reboot To

 

RE: External Dail-Up USB-to-Serial Modem Hangs and Requires Reboot To

 

=?Utf-8?B?QW5kcmV3IEUu?= <eckrichco@msn.com> wrote in news:A96AA5DD-6220-

4A70-9345-4E7DD2963550@microsoft.com:

> Serial ports & paralel ports seem obsolete these days,why not purchase

> a USB modem,the interface is much faster.

 

It's just a dailup modem, so I don't need a faster interface. Besides, I

bought this so that it would work with both Windows and Linux, as I have

already gone through hell trying to get the old soft modem to work with

Linux.

 

I also wanted to have a serial modem around in case I needed to use it with

any older computers.

 

Besides, there's no sense in spending any more money if I don't know what

the problem is. I might buy and install a new hardware modem just to end up

having the same persistant issue to deal with.

[Guest V Green]

Re: External Dail-Up USB-to-Serial Modem Hangs and Requires Reboot To

 

Re: External Dail-Up USB-to-Serial Modem Hangs and Requires Reboot To

 

FWIW, I use a USB-SER cable to use my

Kyocera cellphone as an AT-compatible modem,

not quite the same, but a similar situation.

 

If the connection barfs, I also have to restart the system

to clear the "port is already open" stuff. Even unplugging

and reconnecting the USB-SER cable won't do it. So, it's a

problem likely not specific to your setup, but more of

a flaw within the driver for the USB adapter cable.

 

You might try this (just occurred to me and I haven't):

 

Next time it happens, disable then enable the USB-SER

hdwe. from Device Manager.

 

 

"ShadowTek" <FAKE@EMAIL.ADDRESS> wrote in message

news:Xns9B0B55DB62CFpsistormyamatocscom@85.214.90.236...

> =?Utf-8?B?QW5kcmV3IEUu?= <eckrichco@msn.com> wrote in news:A96AA5DD-6220-

> 4A70-9345-4E7DD2963550@microsoft.com:

>

> > Serial ports & paralel ports seem obsolete these days,why not purchase

> > a USB modem,the interface is much faster.

>

> It's just a dailup modem, so I don't need a faster interface. Besides, I

> bought this so that it would work with both Windows and Linux, as I have

> already gone through hell trying to get the old soft modem to work with

> Linux.

>

> I also wanted to have a serial modem around in case I needed to use it with

> any older computers.

>

> Besides, there's no sense in spending any more money if I don't know what

> the problem is. I might buy and install a new hardware modem just to end up

> having the same persistant issue to deal with.

[Guest ShadowTek]

Re: External Dail-Up USB-to-Serial Modem Hangs and Requires Reboot To

 

Re: External Dail-Up USB-to-Serial Modem Hangs and Requires Reboot To

 

"V Green" <vanceg@nowhere.net> wrote in news:OQD6ej4CJHA.1228

@TK2MSFTNGP02.phx.gbl:

> FWIW, I use a USB-SER cable to use my

> Kyocera cellphone as an AT-compatible modem,

> not quite the same, but a similar situation.

>

> If the connection barfs, I also have to restart the system

> to clear the "port is already open" stuff. Even unplugging

> and reconnecting the USB-SER cable won't do it. So, it's a

> problem likely not specific to your setup, but more of

> a flaw within the driver for the USB adapter cable.

>

> You might try this (just occurred to me and I haven't):

>

> Next time it happens, disable then enable the USB-SER

> hdwe. from Device Manager.

 

The problem is that I need some kind of automated solution to the problem,

so that I can keep my connection active as much as possible. I thought

that, if nothing else, I could make some kind of script that would

periodically check for successful pings to various servers, and if all

pings failed, then the modem has hung, and the system can be automatically

rebooted. The problem with this idea is that the system sometimes get hung

so bad that I can't do a soft reboot. And if I can't do a soft reboot, then

I can't automate the process.

[Guest V Green]

Re: External Dail-Up USB-to-Serial Modem Hangs and Requires Reboot To

 

Re: External Dail-Up USB-to-Serial Modem Hangs and Requires Reboot To

 

 

"ShadowTek" <FAKE@EMAIL.ADDRESS> wrote in message

news:Xns9B0B89781869Apsistormyamatocscom@85.214.90.236...

> "V Green" <vanceg@nowhere.net> wrote in news:OQD6ej4CJHA.1228

> @TK2MSFTNGP02.phx.gbl:

>

> > FWIW, I use a USB-SER cable to use my

> > Kyocera cellphone as an AT-compatible modem,

> > not quite the same, but a similar situation.

> >

> > If the connection barfs, I also have to restart the system

> > to clear the "port is already open" stuff. Even unplugging

> > and reconnecting the USB-SER cable won't do it. So, it's a

> > problem likely not specific to your setup, but more of

> > a flaw within the driver for the USB adapter cable.

> >

> > You might try this (just occurred to me and I haven't):

> >

> > Next time it happens, disable then enable the USB-SER

> > hdwe. from Device Manager.

>

> The problem is that I need some kind of automated solution to the problem,

> so that I can keep my connection active as much as possible. I thought

> that, if nothing else, I could make some kind of script that would

> periodically check for successful pings to various servers, and if all

> pings failed, then the modem has hung, and the system can be automatically

> rebooted. The problem with this idea is that the system sometimes get hung

> so bad that I can't do a soft reboot. And if I can't do a soft reboot, then

> I can't automate the process.

 

I believe that I have seen code to disable/enable devices

that show up in Device Manager. If disabling/enabling

the port/cable revives the device then you could go this

route rather than rebooting the entire system. Try Google.

 

Also, it isn't necessary to ping things to find out whether

or not the modem has hung. Simply issuing an AT command

and looking for the OK response (after enabling verbose mode,

etc.) will keep things local. No OK, no comm.

 

For testing purposes, you can probably initiate a "hung"

state by disconnecting the RJ-45 cable from the modem while

it's in use. Or by pulling the USB cable from the computer

while off-hook.

 

If that works, you have all the necessary tools to write your

own custom solution, which it sounds like you will need to

do, given the description of your situation.

[Guest ShadowTek]

Re: External Dail-Up USB-to-Serial Modem Hangs and Requires Reboot To

 

Re: External Dail-Up USB-to-Serial Modem Hangs and Requires Reboot To

 

"V Green" <vanceg@nowhere.net> wrote in news:#qaajN5CJHA.4340

@TK2MSFTNGP02.phx.gbl:

> I believe that I have seen code to disable/enable devices

> that show up in Device Manager. If disabling/enabling

> the port/cable revives the device then you could go this

> route rather than rebooting the entire system. Try Google.

>

> Also, it isn't necessary to ping things to find out whether

> or not the modem has hung. Simply issuing an AT command

> and looking for the OK response (after enabling verbose mode,

> etc.) will keep things local. No OK, no comm.

>

> For testing purposes, you can probably initiate a "hung"

> state by disconnecting the RJ-45 cable from the modem while

> it's in use. Or by pulling the USB cable from the computer

> while off-hook.

>

> If that works, you have all the necessary tools to write your

> own custom solution, which it sounds like you will need to

> do, given the description of your situation.

 

I found a Microsoft application, called DevCon, that claims to give command

line control over devices.

http://support.microsoft.com/kb/311272

I'll play with that if simply disabling the device solves the problem.

Thanks.

[Guest ShadowTek]

Re: External Dail-Up USB-to-Serial Modem Hangs and Requires Reboot To

 

Re: External Dail-Up USB-to-Serial Modem Hangs and Requires Reboot To

 

"V Green" <vanceg@nowhere.net> wrote in

news:#qaajN5CJHA.4340@TK2MSFTNGP02.phx.gbl:

> I believe that I have seen code to disable/enable devices

> that show up in Device Manager. If disabling/enabling

> the port/cable revives the device then you could go this

> route rather than rebooting the entire system. Try Google.

>

> Also, it isn't necessary to ping things to find out whether

> or not the modem has hung. Simply issuing an AT command

> and looking for the OK response (after enabling verbose mode,

> etc.) will keep things local. No OK, no comm.

>

> For testing purposes, you can probably initiate a "hung"

> state by disconnecting the RJ-45 cable from the modem while

> it's in use. Or by pulling the USB cable from the computer

> while off-hook.

>

> If that works, you have all the necessary tools to write your

> own custom solution, which it sounds like you will need to

> do, given the description of your situation.

 

It happened again. I tried disabling the modem, but there was no change. I

also tried disabling the serial to USB adapter, but that also did nothing.

And, once again, I could not soft reboot, so I can't figure out any other

way to automatically deal with the problem.

[Guest V Green]

Re: External Dail-Up USB-to-Serial Modem Hangs and Requires Reboot To

 

Re: External Dail-Up USB-to-Serial Modem Hangs and Requires Reboot To

 

 

"ShadowTek" <FAKE@EMAIL.ADDRESS> wrote in message

news:Xns9B0EE75761psistormyamatocscom@85.214.90.236...

> "V Green" <vanceg@nowhere.net> wrote in

> news:#qaajN5CJHA.4340@TK2MSFTNGP02.phx.gbl:

>

> > I believe that I have seen code to disable/enable devices

> > that show up in Device Manager. If disabling/enabling

> > the port/cable revives the device then you could go this

> > route rather than rebooting the entire system. Try Google.

> >

> > Also, it isn't necessary to ping things to find out whether

> > or not the modem has hung. Simply issuing an AT command

> > and looking for the OK response (after enabling verbose mode,

> > etc.) will keep things local. No OK, no comm.

> >

> > For testing purposes, you can probably initiate a "hung"

> > state by disconnecting the RJ-45 cable from the modem while

> > it's in use. Or by pulling the USB cable from the computer

> > while off-hook.

> >

> > If that works, you have all the necessary tools to write your

> > own custom solution, which it sounds like you will need to

> > do, given the description of your situation.

>

> It happened again. I tried disabling the modem, but there was no change. I

> also tried disabling the serial to USB adapter, but that also did nothing.

> And, once again, I could not soft reboot, so I can't figure out any other

> way to automatically deal with the problem.

 

Time for different / newer hardware, sounds like.