2003 server hangs after reboot

August 31, 2008

Hi All,

We have a Windows 2003 server ( Model: HP Proliant DL385 ) running SQL

Server 2000, in which we always experience issues. The issue is that

Windows Server 2003 hangs after every reboot. Sometimes, it has also

bluescreened and has created a memory dump. First time, when it

bluescreened, the memory dump points to cpqteam.sys and the second time

it pointed to afd.sys. On speaking to HP, they asked us to update the

Proliant support pack and NCU, but that didn't helped for a longer

period. The Server will come to normal after 8 successive reboots. The

server also throws the event viewer with the following log such as

Browser error, during hang.

Model is HP DL385 G2, OS: Windows 2003 server standard edition R2 SP2,

PSP 8.10, MAD opteron 2.4Ghz prcoessor and 4GB RAM.

Troubleshooting done by us so far:

1) Network teaming uninstalled and re-installed

2) Network card drivers uninstalled and re-installed from device

manager.

3) HP PSP and NCU updated to new version

4) HP has replaced the motherboard too , but of no use.

Hence, I am posting my issue to all fellow members and kindly request

them to share their thoughts, If anyone would have experienced similar

issue in the past.

NOTE: we have the DNS and WINS Settings pointing to correct DNS and

WINS Servers.

Regards,

Ram

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rs121

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August 31, 2008

Re: 2003 server hangs after reboot

Hello

-Did you run a hardware test (from hp if available) ? Especially on RAM &

CPU ?

You may activate crashoncontrol, so you will have a memory dump while it's

hanged.

To do so, add this key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters

name:CrashOnCtrlScroll

Type: dword

value: 1

After reboot, if you Hold down the right Control key then press the Scroll

Lock key twice, then a blue screen will be generated, and so a memory dump

with the state of the server.

--

Cordialement,

Mathieu CHATEAU

English blog: http://lordoftheping.blogspot.com

French blog: http://www.lotp.fr

"rs121" <rs121.3f10bb@DoNotSpam.com> a écrit dans le message de

news:rs121.3f10bb@DoNotSpam.com...

>

> Hi All,

>

> We have a Windows 2003 server ( Model: HP Proliant DL385 ) running SQL

> Server 2000, in which we always experience issues. The issue is that

> Windows Server 2003 hangs after every reboot. Sometimes, it has also

> bluescreened and has created a memory dump. First time, when it

> bluescreened, the memory dump points to cpqteam.sys and the second time

> it pointed to afd.sys. On speaking to HP, they asked us to update the

> Proliant support pack and NCU, but that didn't helped for a longer

> period. The Server will come to normal after 8 successive reboots. The

> server also throws the event viewer with the following log such as

> Browser error, during hang.

>

> Model is HP DL385 G2, OS: Windows 2003 server standard edition R2 SP2,

> PSP 8.10, MAD opteron 2.4Ghz prcoessor and 4GB RAM.

>

> Troubleshooting done by us so far:

>

> 1) Network teaming uninstalled and re-installed

> 2) Network card drivers uninstalled and re-installed from device

> manager.

> 3) HP PSP and NCU updated to new version

> 4) HP has replaced the motherboard too , but of no use.

>

> Hence, I am posting my issue to all fellow members and kindly request

> them to share their thoughts, If anyone would have experienced similar

> issue in the past.

>

> NOTE: we have the DNS and WINS Settings pointing to correct DNS and

> WINS Servers.

>

> Regards,

> Ram

>

> --

> rs121

> ------------------------------------------------------------------------

> rs121's Profile: http://forums.techarena.in/members/rs121.htm

> View this thread:

> http://forums.techarena.in/windows-server-help/1030224.htm

>

> http://forums.techarena.in

>

August 31, 2008

Re: 2003 server hangs after reboot

by the way, the official KB about it:

Windows feature lets you generate a memory dump file by using the keyboard

http://support.microsoft.com/kb/Q244139/en-US/