Guest rs121 Posted August 31, 2008 Posted August 31, 2008 Hi All, We have a Windows 2003 server ( Model: HP Proliant DL385 ) running SQL Server 2000, in which we always experience issues. The issue is that Windows Server 2003 hangs after every reboot. Sometimes, it has also bluescreened and has created a memory dump. First time, when it bluescreened, the memory dump points to cpqteam.sys and the second time it pointed to afd.sys. On speaking to HP, they asked us to update the Proliant support pack and NCU, but that didn't helped for a longer period. The Server will come to normal after 8 successive reboots. The server also throws the event viewer with the following log such as Browser error, during hang. Model is HP DL385 G2, OS: Windows 2003 server standard edition R2 SP2, PSP 8.10, MAD opteron 2.4Ghz prcoessor and 4GB RAM. Troubleshooting done by us so far: 1) Network teaming uninstalled and re-installed 2) Network card drivers uninstalled and re-installed from device manager. 3) HP PSP and NCU updated to new version 4) HP has replaced the motherboard too , but of no use. Hence, I am posting my issue to all fellow members and kindly request them to share their thoughts, If anyone would have experienced similar issue in the past. NOTE: we have the DNS and WINS Settings pointing to correct DNS and WINS Servers. Regards, Ram -- rs121 ------------------------------------------------------------------------ rs121's Profile: http://forums.techarena.in/members/rs121.htm View this thread: http://forums.techarena.in/windows-server-help/1030224.htm http://forums.techarena.in
Guest Mathieu CHATEAU Posted August 31, 2008 Posted August 31, 2008 Re: 2003 server hangs after reboot Hello -Did you run a hardware test (from hp if available) ? Especially on RAM & CPU ? You may activate crashoncontrol, so you will have a memory dump while it's hanged. To do so, add this key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters name:CrashOnCtrlScroll Type: dword value: 1 After reboot, if you Hold down the right Control key then press the Scroll Lock key twice, then a blue screen will be generated, and so a memory dump with the state of the server. -- Cordialement, Mathieu CHATEAU English blog: http://lordoftheping.blogspot.com French blog: http://www.lotp.fr "rs121" <rs121.3f10bb@DoNotSpam.com> a écrit dans le message de news:rs121.3f10bb@DoNotSpam.com... > > Hi All, > > We have a Windows 2003 server ( Model: HP Proliant DL385 ) running SQL > Server 2000, in which we always experience issues. The issue is that > Windows Server 2003 hangs after every reboot. Sometimes, it has also > bluescreened and has created a memory dump. First time, when it > bluescreened, the memory dump points to cpqteam.sys and the second time > it pointed to afd.sys. On speaking to HP, they asked us to update the > Proliant support pack and NCU, but that didn't helped for a longer > period. The Server will come to normal after 8 successive reboots. The > server also throws the event viewer with the following log such as > Browser error, during hang. > > Model is HP DL385 G2, OS: Windows 2003 server standard edition R2 SP2, > PSP 8.10, MAD opteron 2.4Ghz prcoessor and 4GB RAM. > > Troubleshooting done by us so far: > > 1) Network teaming uninstalled and re-installed > 2) Network card drivers uninstalled and re-installed from device > manager. > 3) HP PSP and NCU updated to new version > 4) HP has replaced the motherboard too , but of no use. > > Hence, I am posting my issue to all fellow members and kindly request > them to share their thoughts, If anyone would have experienced similar > issue in the past. > > NOTE: we have the DNS and WINS Settings pointing to correct DNS and > WINS Servers. > > Regards, > Ram > > > -- > rs121 > ------------------------------------------------------------------------ > rs121's Profile: http://forums.techarena.in/members/rs121.htm > View this thread: > http://forums.techarena.in/windows-server-help/1030224.htm > > http://forums.techarena.in >
Guest Mathieu CHATEAU Posted August 31, 2008 Posted August 31, 2008 Re: 2003 server hangs after reboot by the way, the official KB about it: Windows feature lets you generate a memory dump file by using the keyboard http://support.microsoft.com/kb/Q244139/en-US/ -- Cordialement, Mathieu CHATEAU English blog: http://lordoftheping.blogspot.com French blog: http://www.lotp.fr "rs121" <rs121.3f10bb@DoNotSpam.com> a écrit dans le message de news:rs121.3f10bb@DoNotSpam.com... > > Hi All, > > We have a Windows 2003 server ( Model: HP Proliant DL385 ) running SQL > Server 2000, in which we always experience issues. The issue is that > Windows Server 2003 hangs after every reboot. Sometimes, it has also > bluescreened and has created a memory dump. First time, when it > bluescreened, the memory dump points to cpqteam.sys and the second time > it pointed to afd.sys. On speaking to HP, they asked us to update the > Proliant support pack and NCU, but that didn't helped for a longer > period. The Server will come to normal after 8 successive reboots. The > server also throws the event viewer with the following log such as > Browser error, during hang. > > Model is HP DL385 G2, OS: Windows 2003 server standard edition R2 SP2, > PSP 8.10, MAD opteron 2.4Ghz prcoessor and 4GB RAM. > > Troubleshooting done by us so far: > > 1) Network teaming uninstalled and re-installed > 2) Network card drivers uninstalled and re-installed from device > manager. > 3) HP PSP and NCU updated to new version > 4) HP has replaced the motherboard too , but of no use. > > Hence, I am posting my issue to all fellow members and kindly request > them to share their thoughts, If anyone would have experienced similar > issue in the past. > > NOTE: we have the DNS and WINS Settings pointing to correct DNS and > WINS Servers. > > Regards, > Ram > > > -- > rs121 > ------------------------------------------------------------------------ > rs121's Profile: http://forums.techarena.in/members/rs121.htm > View this thread: > http://forums.techarena.in/windows-server-help/1030224.htm > > http://forums.techarena.in >
Guest Dusko Savatovic Posted August 31, 2008 Posted August 31, 2008 Re: 2003 server hangs after reboot If you get bluescreen, you definitely have hardware error. You should insist that it is repaired. If you can test without network teaming. HP should keep replacing other components as well, not just motherboard. "rs121" <rs121.3f10bb@DoNotSpam.com> wrote in message news:rs121.3f10bb@DoNotSpam.com... > > Hi All, > > We have a Windows 2003 server ( Model: HP Proliant DL385 ) running SQL > Server 2000, in which we always experience issues. The issue is that > Windows Server 2003 hangs after every reboot. Sometimes, it has also > bluescreened and has created a memory dump. First time, when it > bluescreened, the memory dump points to cpqteam.sys and the second time > it pointed to afd.sys. On speaking to HP, they asked us to update the > Proliant support pack and NCU, but that didn't helped for a longer > period. The Server will come to normal after 8 successive reboots. The > server also throws the event viewer with the following log such as > Browser error, during hang. > > Model is HP DL385 G2, OS: Windows 2003 server standard edition R2 SP2, > PSP 8.10, MAD opteron 2.4Ghz prcoessor and 4GB RAM. > > Troubleshooting done by us so far: > > 1) Network teaming uninstalled and re-installed > 2) Network card drivers uninstalled and re-installed from device > manager. > 3) HP PSP and NCU updated to new version > 4) HP has replaced the motherboard too , but of no use. > > Hence, I am posting my issue to all fellow members and kindly request > them to share their thoughts, If anyone would have experienced similar > issue in the past. > > NOTE: we have the DNS and WINS Settings pointing to correct DNS and > WINS Servers. > > Regards, > Ram > > > -- > rs121 > ------------------------------------------------------------------------ > rs121's Profile: http://forums.techarena.in/members/rs121.htm > View this thread: > http://forums.techarena.in/windows-server-help/1030224.htm > > http://forums.techarena.in >
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