Guest Len B Posted September 1, 2008 Posted September 1, 2008 I'm not sure whether to ask here or in Outlook group so here goes. OL2k3 on a 2k3 TS. Error message: "The file ....\Outlook\archive.pst could not be found" [OK] This message usually pops up when initiating a new message. Clicking ok brings up the "Create/Open Personal Folders File" dialog to create/save archive.pst. However, the setting under Tools|Options, Other tab, Autoarchive button shows auto archive to be turned off. Is there anything else that could be causing this popup? It is driving the users mad. -- Len ______________________________________________________ remove nothing for valid email address.
Guest Patrick Rouse Posted September 1, 2008 Posted September 1, 2008 RE: TS, Outlook autoarchive won't go away I don't have an Outlook 2003 installation at my fingertips, but in 2007 you switch to folder list view, select data file management and delete the pst file in question. The problem is likely that the PST file was probably left on a different TS and you're using Roaming Profiles. You can control the Auto Archive and default PST location settings via GPO by downloading the Office Admin Templates from office.microsoft.com. -- Patrick C. Rouse Microsoft MVP - Terminal Server Systems Consultant Quest Software, Provision Networks Division Virtual Client Solutions http://www.provisionnetworks.com "Len B" wrote: > I'm not sure whether to ask here or in Outlook group so here goes. > > OL2k3 on a 2k3 TS. > Error message: "The file ....\Outlook\archive.pst could not be found" [OK] > This message usually pops up when initiating a new message. > > Clicking ok brings up the "Create/Open Personal Folders File" dialog to > create/save archive.pst. However, the setting under Tools|Options, Other > tab, Autoarchive button shows auto archive to be turned off. > > Is there anything else that could be causing this popup? > It is driving the users mad. > -- > Len > ______________________________________________________ > remove nothing for valid email address. > > >
Guest Len B Posted September 1, 2008 Posted September 1, 2008 Re: TS, Outlook autoarchive won't go away Thanks Patrick. The archive.pst does not exist, that's why OL complains that it cannot find it. However, it is the only one listed in data file management. I'll see what happens when I delete it from each user's list. In Dec 07 the sole TS died and was replaced; and then another TS added for redundancy. I can't recall now how the profiles were treated then but I do know that all profiles were rebuilt last May by deleting all old profiles and having them recreated as each user logged on. Could this have caused it? -- Len ______________________________________________________ remove nothing for valid email address. "Patrick Rouse" <PatrickRouse@discussions.microsoft.com> wrote in message news:E3837278-ADF1-433F-83BC-A5EE60025A4B@microsoft.com... |I don't have an Outlook 2003 installation at my fingertips, but in 2007 you | switch to folder list view, select data file management and delete the pst | file in question. | | The problem is likely that the PST file was probably left on a different TS | and you're using Roaming Profiles. | | You can control the Auto Archive and default PST location settings via GPO | by downloading the Office Admin Templates from office.microsoft.com. | | | -- | Patrick C. Rouse | Microsoft MVP - Terminal Server | Systems Consultant | Quest Software, Provision Networks Division | Virtual Client Solutions | http://www.provisionnetworks.com | | | "Len B" wrote: | | > I'm not sure whether to ask here or in Outlook group so here goes. | > | > OL2k3 on a 2k3 TS. | > Error message: "The file ....\Outlook\archive.pst could not be found" [OK] | > This message usually pops up when initiating a new message. | > | > Clicking ok brings up the "Create/Open Personal Folders File" dialog to | > create/save archive.pst. However, the setting under Tools|Options, Other | > tab, Autoarchive button shows auto archive to be turned off. | > | > Is there anything else that could be causing this popup? | > It is driving the users mad. | > -- | > Len | > ______________________________________________________ | > remove nothing for valid email address. | > | > | >
Guest Patrick Rouse Posted September 1, 2008 Posted September 1, 2008 Re: TS, Outlook autoarchive won't go away It's possible, but another thing to do is to search the user's HKCU hive with Regedit to see where this PST is referenced and delete this entry. The file does not exist, but the registry entry is likely still there. On my notebook this exists here: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Catalog\ In this key there is a REG_BINARY entry for each data file. For Office 2003 this would be in 11.0, not 12.0. As always, make a backup of the registry, or the user's profile before editing the registry, but I'm fairly certain this is what will fix your problem. -- Patrick C. Rouse Microsoft MVP - Terminal Server Systems Consultant Quest Software, Provision Networks Division Virtual Client Solutions http://www.provisionnetworks.com "Len B" wrote: > Thanks Patrick. > The archive.pst does not exist, that's why OL complains that it cannot find > it. However, it is the only one listed in data file management. I'll see > what happens when I delete it from each user's list. > > In Dec 07 the sole TS died and was replaced; and then another TS added for > redundancy. I can't recall now how the profiles were treated then but I do > know that all profiles were rebuilt last May by deleting all old profiles > and having them recreated as each user logged on. Could this have caused it? > -- > Len > ______________________________________________________ > remove nothing for valid email address. > "Patrick Rouse" <PatrickRouse@discussions.microsoft.com> wrote in message > news:E3837278-ADF1-433F-83BC-A5EE60025A4B@microsoft.com... > |I don't have an Outlook 2003 installation at my fingertips, but in 2007 you > | switch to folder list view, select data file management and delete the pst > | file in question. > | > | The problem is likely that the PST file was probably left on a different > TS > | and you're using Roaming Profiles. > | > | You can control the Auto Archive and default PST location settings via GPO > | by downloading the Office Admin Templates from office.microsoft.com. > | > | > | -- > | Patrick C. Rouse > | Microsoft MVP - Terminal Server > | Systems Consultant > | Quest Software, Provision Networks Division > | Virtual Client Solutions > | http://www.provisionnetworks.com > | > | > | "Len B" wrote: > | > | > I'm not sure whether to ask here or in Outlook group so here goes. > | > > | > OL2k3 on a 2k3 TS. > | > Error message: "The file ....\Outlook\archive.pst could not be found" > [OK] > | > This message usually pops up when initiating a new message. > | > > | > Clicking ok brings up the "Create/Open Personal Folders File" dialog to > | > create/save archive.pst. However, the setting under Tools|Options, Other > | > tab, Autoarchive button shows auto archive to be turned off. > | > > | > Is there anything else that could be causing this popup? > | > It is driving the users mad. > | > -- > | > Len > | > ______________________________________________________ > | > remove nothing for valid email address. > | > > | > > | > > > >
Guest Len B Posted September 7, 2008 Posted September 7, 2008 Re: TS, Outlook autoarchive won't go away Thanks Patrick That seems to have done the trick. -- Len ______________________________________________________ remove nothing for valid email address. "Patrick Rouse" <PatrickRouse@discussions.microsoft.com> wrote in message news:5914566A-D45B-436A-9B95-C4F890C9DEB1@microsoft.com... | It's possible, but another thing to do is to search the user's HKCU hive with | Regedit to see where this PST is referenced and delete this entry. The file | does not exist, but the registry entry is likely still there. On my notebook | this exists here: | | HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Catalog\ | | In this key there is a REG_BINARY entry for each data file. For Office 2003 | this would be in 11.0, not 12.0. | | As always, make a backup of the registry, or the user's profile before | editing the registry, but I'm fairly certain this is what will fix your | problem. | | | -- | Patrick C. Rouse | Microsoft MVP - Terminal Server | Systems Consultant | Quest Software, Provision Networks Division | Virtual Client Solutions | http://www.provisionnetworks.com | | | "Len B" wrote: | | > Thanks Patrick. | > The archive.pst does not exist, that's why OL complains that it cannot find | > it. However, it is the only one listed in data file management. I'll see | > what happens when I delete it from each user's list. | > | > In Dec 07 the sole TS died and was replaced; and then another TS added for | > redundancy. I can't recall now how the profiles were treated then but I do | > know that all profiles were rebuilt last May by deleting all old profiles | > and having them recreated as each user logged on. Could this have caused it? | > -- | > Len | > ______________________________________________________ | > remove nothing for valid email address. | > "Patrick Rouse" <PatrickRouse@discussions.microsoft.com> wrote in message | > news:E3837278-ADF1-433F-83BC-A5EE60025A4B@microsoft.com... | > |I don't have an Outlook 2003 installation at my fingertips, but in 2007 you | > | switch to folder list view, select data file management and delete the pst | > | file in question. | > | | > | The problem is likely that the PST file was probably left on a different | > TS | > | and you're using Roaming Profiles. | > | | > | You can control the Auto Archive and default PST location settings via GPO | > | by downloading the Office Admin Templates from office.microsoft.com. | > | | > | | > | -- | > | Patrick C. Rouse | > | Microsoft MVP - Terminal Server | > | Systems Consultant | > | Quest Software, Provision Networks Division | > | Virtual Client Solutions | > | http://www.provisionnetworks.com | > | | > | | > | "Len B" wrote: | > | | > | > I'm not sure whether to ask here or in Outlook group so here goes. | > | > | > | > OL2k3 on a 2k3 TS. | > | > Error message: "The file ....\Outlook\archive.pst could not be found" | > [OK] | > | > This message usually pops up when initiating a new message. | > | > | > | > Clicking ok brings up the "Create/Open Personal Folders File" dialog to | > | > create/save archive.pst. However, the setting under Tools|Options, Other | > | > tab, Autoarchive button shows auto archive to be turned off. | > | > | > | > Is there anything else that could be causing this popup? | > | > It is driving the users mad. | > | > -- | > | > Len | > | > ______________________________________________________ | > | > remove nothing for valid email address. | > | > | > | > | > | > | > | > | >
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