after system restore i cant view video or download anything?

[alimay]

I bought my parents a laptop for xmas, they have some how done a system restore on it, since then you can no longer view videos ie youtube etc. I also cannot download anything such as adobe flash player etc or view info on facebook pages.

 

I have enabled java scripts, managed add ons, tried to install firefox and flash but when selected the download now button nothing happens and i have also turned off fire walls and uninstalled all anti virus etc.

 

I am at a loss as to what to try next the damn thing is only 6 weeks old for goodness sake! If i ever get this sorted I am putting a parental lock on my parents lol.

 

Please help.

[Armageddon]

Hi Alimay do you know if your parents got a pop up saying do a system restore or just managed it by accident , or was the laptop playing up and a system restore was a attempt at fixing it , sorry to be asking a lot the more info we have the better

 

Dave

[alimay]

Hi Alimay do you know if your parents got a pop up saying do a system restore or just managed it by accident , or was the laptop playing up and a system restore was a attempt at fixing it , sorry to be asking a lot the more info we have the better

 

Dave

 

Hi Dave, as far as they can remeber, they were just turning the computer on and it came up with a message (which they cant remember exactly) saying that there was a problem and do you want to do a system restore to fix the problems. not knowing any better they pressed yes! It then restored however this was a demo laptop in the shop so be restoring it, the orignal shop logon was back on there, they had to take it back to the shop to get the logon removed. all i have done since then is reinstall the printer and the antivirus.

 

alimay.

[KenB]

Hi, and welcome to ExTS

 

 

 

You can try this:

Start > Control Panel > Internet Options > Advanced

Click on the "Reset" button.

This will reset IE to default settings.

 

Failing that:

Boot up in Safe Mode with Networking

Switch on - constantly tap F8 about once per second - select Safe Mode with Networking from the list of options.

 

You should have internet access ( with a bit of luck )

If you do download F_Fox if you can

 

I think you said that you deleted the AV.

Do not do any more on the net.

Install F_Fox and test again.

[Armageddon]

Hi again Alimay since the laptop is only a few weeks old , and was demo model i'd suggest a full return to factory settings reset , the software used by the shop to create the logon etc will then be gone , ( this is what the shop should have done before selling it to you ) if you want to go down that route get back to us we will be happy to help .

[alimay]

Hi Dave, I have tried Kens suggestions (thanx Ken) but with no luck! I think you are right i need to do a system restore to factory settings. Please can you give me the instructions to do this. Many thanx alimay.

[alimay]

Hi Ken, Thanx for the welcome and the suggestions, unfortunately none have worked, I think I am going to do factory reset! unless there is anything ekse you can suggest.

 

Thanx again ...alimay

[Armageddon]

Hi again Alimay do you know how to run the factory reset ? if you provide us with the make of the laptop we can help , and secondly make sure you run whats sometimes called a "destructive" restore basically a fancy way of saying return to factory default , and not just recovering the operating system , best of luck let us know how you get on.

 

Dave

[alimay]

Hi Dave, Its a TOSHIBE Satellite C6700-110. Please could you give me just a brief step by step guide to performing this.

 

Many thanx...alimay.

[Armageddon]

Hi Alimay take a look at the following link Click here the second half of the page explains how to run the recovery and provides instructions.

 

Dave