tessal Posted February 17, 2012 Posted February 17, 2012 Hi, ,i have a sony Vaio which runs windows 7 home premium. It is around 9 months old and recently it keeps dropping the internet connection. I have talk talk connected wirelessly. When i look at the connection it says it is connected and shows the signal strength is fine. It will come back eventually but can be very frustrating. I had started to think if i shut down the connection and started again this seemed to help, but really the internet is available randomly, so it can seem like things help when they dont really. I tried searching for some solutions and saw someone suggesting pinging to see what is up with the connection. Just now when the connection dropped i tried this again and this is what i get Microsoft Windows [Version 6.1.7601] Copyright © 2009 Microsoft Corporation. All rights reserved. C:\Users\tess>ping 192.167.2.1 Pinging 192.167.2.1 with 32 bytes of data: Request timed out. Request timed out. Request timed out. Reply from 192.168.1.1: Destination host unreachable. Ping statistics for 192.167.2.1: Packets: Sent = 4, Received = 1, Lost = 3 (75% loss), C:\Users\tess>ping google.com Ping request could not find host google.com. Please check the name and try again . C:\Users\tess>ping 192.168.2.1 Pinging 192.168.2.1 with 32 bytes of data: Reply from 192.168.1.1: Destination host unreachable. Reply from 192.168.1.1: Destination host unreachable. Reply from 192.168.1.1: Destination host unreachable. Reply from 192.168.1.1: Destination host unreachable. Ping statistics for 192.168.2.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), C:\Users\tess>ping 192.168.2.1 Pinging 192.168.2.1 with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 192.168.2.1: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Users\tess>ping google.com Pinging google.com [173.194.41.131] with 32 bytes of data: Reply from 173.194.41.131: bytes=32 time=24ms TTL=54 Reply from 173.194.41.131: bytes=32 time=23ms TTL=54 Reply from 173.194.41.131: bytes=32 time=23ms TTL=54 Reply from 173.194.41.131: bytes=32 time=23ms TTL=54 Ping statistics for 173.194.41.131: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 23ms, Maximum = 24ms, Average = 23ms The last ping was when the internet connection picked up again. I really cannot figure out what is happening. Does this give any clues? Thanks for any help with this Quote
Armageddon Posted February 17, 2012 Posted February 17, 2012 Hi Tess have you reset your router at all ? Quote Google is your friend We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. Get help with computer problems. Join Free PC Help here Donations are welcome. Read Here
tessal Posted February 18, 2012 Author Posted February 18, 2012 Thanks for the reply. And no i haven't, how do i do this. My router is an Echolife HG 520b. I think it might be to do with the router as my smart tv seems to find it impossible to download programmes too. Quote
KenB Posted February 18, 2012 Posted February 18, 2012 Hi, Echolife HG 520b This is a cheap router supplied by TalkTalk. I had a similar one that kept dropping the connection - I replaced the router. If you have had this router a while I would be tempted to replace it. You could always contact TalkTalk and ask them if it would be possible to replace it. The setup info is here: http://help.talktalk.co.uk/app/answers/detail/a_id/1607/~/wired-connection-setup-for-huawei-echolife-hg520b The router IP Address is 192.168.1.1 From your ping details - you could not ping the router at all when the connection was down. ============ I suspect you may need to replace the router - but try the following when there is no connection...... ping 127.0.0.1 This will confirm if the TCP/IP is OK. This should complete even if there is no connection. ============ Another possibility is the wireless adapter - but an intermittent fault is rare. Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
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