Internet connection keeps randomly dropping

[tessal]

Hi, ,i have a sony Vaio which runs windows 7 home premium. It is around 9 months old and recently it keeps dropping the internet connection.

I have talk talk connected wirelessly. When i look at the connection it says it is connected and shows the signal strength is fine. It will come back eventually but can be very frustrating. I had started to think if i shut down the connection and started again this seemed to help, but really the internet is available randomly, so it can seem like things help when they dont really.

I tried searching for some solutions and saw someone suggesting pinging to see what is up with the connection.

Just now when the connection dropped i tried this again and this is what i get

Microsoft Windows [Version 6.1.7601]

Copyright © 2009 Microsoft Corporation. All rights reserved.

 

 

C:\Users\tess>ping 192.167.2.1

 

 

Pinging 192.167.2.1 with 32 bytes of data:

Request timed out.

Request timed out.

Request timed out.

Reply from 192.168.1.1: Destination host unreachable.

 

 

Ping statistics for 192.167.2.1:

Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),

 

 

C:\Users\tess>ping google.com

Ping request could not find host google.com. Please check the name and try again

.

 

 

C:\Users\tess>ping 192.168.2.1

 

 

Pinging 192.168.2.1 with 32 bytes of data:

Reply from 192.168.1.1: Destination host unreachable.

Reply from 192.168.1.1: Destination host unreachable.

Reply from 192.168.1.1: Destination host unreachable.

Reply from 192.168.1.1: Destination host unreachable.

 

 

Ping statistics for 192.168.2.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

 

 

C:\Users\tess>ping 192.168.2.1

 

 

Pinging 192.168.2.1 with 32 bytes of data:

Request timed out.

Request timed out.

Request timed out.

Request timed out.

 

 

Ping statistics for 192.168.2.1:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

 

 

C:\Users\tess>ping google.com

 

 

Pinging google.com [173.194.41.131] with 32 bytes of data:

Reply from 173.194.41.131: bytes=32 time=24ms TTL=54

Reply from 173.194.41.131: bytes=32 time=23ms TTL=54

Reply from 173.194.41.131: bytes=32 time=23ms TTL=54

Reply from 173.194.41.131: bytes=32 time=23ms TTL=54

 

 

Ping statistics for 173.194.41.131:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 23ms, Maximum = 24ms, Average = 23ms

 

 

The last ping was when the internet connection picked up again. I really cannot figure out what is happening. Does this give any clues?

Thanks for any help with this

[Armageddon]

Hi Tess have you reset your router at all ?

[tessal]

Thanks for the reply.

And no i haven't, how do i do this. My router is an Echolife HG 520b. I think it might be to do with the router as my smart tv seems to find it impossible to download programmes too.

[KenB]

Hi,

 

Echolife HG 520b

This is a cheap router supplied by TalkTalk.

I had a similar one that kept dropping the connection - I replaced the router.

 

If you have had this router a while I would be tempted to replace it.

 

You could always contact TalkTalk and ask them if it would be possible to replace it.

 

The setup info is here:

http://help.talktalk.co.uk/app/answers/detail/a_id/1607/~/wired-connection-setup-for-huawei-echolife-hg520b

 

The router IP Address is 192.168.1.1

 

From your ping details - you could not ping the router at all when the connection was down.

 

============

 

I suspect you may need to replace the router - but try the following when there is no connection......

 

ping 127.0.0.1

 

This will confirm if the TCP/IP is OK.

This should complete even if there is no connection.

============

Another possibility is the wireless adapter - but an intermittent fault is rare.