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Posted
I have tried everything but cannot find this browser on my system so I can delete it any help will be appreciated. There is no listing of it as a search provider or add on but it comes up automatically at the bottom of my page. When I open any web. Very annoying
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Posted

Hi and welcome to ExTS

 

Download Revo from here: [scroll down to the bottom of the page to d/load the free version]

click here

 

Install and run it.

 

It will list all software on your system.

If Ask or Ask Jeeves is there - highlight it and click on "Uninstall" from the toolbar.

 

When prompted if you select the "Advanced" option it will remove all traces.

There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !!

 

MiniToolBox

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Posted

wont let t run

 

Ask jeeves will not let this run as it says it will harm my computer. I want to get rid of ASK but I cannot find it.

Posted
Ask jeeves will not let this run as it says it will harm my computer.

This is not right. It should not do this - I am no expert but this sounds like malware to me.

 

Download MBAM from here: [click on Products in the toolbar - you want the free version]

click here

 

Install > Update and Run it.

 

You may get redirected when you click on the download link - this is OK

 

It will produce a log in Notebook.

Copy this and post it here.

 

If MBAM shows anything I will ask one of our security experts to advise further.

There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !!

 

MiniToolBox

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Posted

Did you post saying that Ask would not let you run Revo ?

 

This post and my reply have just disappeared !!

 

sorry did not show on my system

 

????

Did you d/l it?

There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !!

 

MiniToolBox

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Posted
no but I did post saying that it would not let me run OTL which I read earlier would help me find ASK Jeeves and maybe remove it
Posted

have I lost you I have Internet explorer 9 on my system.

I do not know wher they hide this program but it must come withing another system.

Posted
have I lost you

No - not quite - I do have other threads / sites to look after :)

 

Open IE

  • Click the Tools button http://res2.windows.microsoft.com/resbox/en/Windows%207/main/448ef968-d58a-43a2-b0cc-f396f4024f2c_14.jpg, and then click Manage add-ons.
  • Under Show, click All add-ons.
  • Click Ask if it is there:
    • To turn the add-on off so it can't be used in the browser, click Disable.

There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !!

 

MiniToolBox

Network Test

Wireless Test

Posted

Hi, if Kens advice for removing it doesn't work, we could do with seeing this to get a better idea of where else to look for you.

 

Windows 7 has a useful tool called "Snipping tool" you can use this to envelop the Ask Jeeves bit you are seeing and then save it as a JPG photo.

 

To post the photo so we can see it, click the post reply button, then under the reply box click the "Go advanced" button.

 

That opens a full editor and under that is an additional options section, click the "manage attachments" button to add the photo.

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I have installed Windows, now how do I install the curtains? 😄

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Posted
Hi Glws I deleted the post with the wrong attachment for you , please feel free to try again.

Google is your friend

 

We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs.

Get help with computer problems. Join Free PC Help here

 

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