Terminal server connection temporarily hangs

September 4, 2008

Hello

We have just deployed an application to our users using Windows 2003

terminal services. As far as I can tell, all of our timeout values

for idle/disconnected sessions seem to be working fine. The only

problem is that when users work on other applications for a while and

leave the terminal app idle (for maybe 30 minutes or more), the

terminal app is frozen/hung for 30 seconds or so when they return to

it. For instance, they will click a menu in the terminal application

and nothing will happen. If they do nothing and wait for 20 seconds

or so, all the sudden the menu appears and everything works as it

should. No notification from the terminal server appears for them.

I've also seen this type of thing happen when I have an RDP session

open to a server that I leave alone for a while and then go back to

work on.

Any ideas on how to fix this? Like I said, all of our terminal server

session values seem to be working fine. They are all set by GPO for a

maximum of one day.

Regards,

Steve

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