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Remote Assistance


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Guest Art Cummings
Posted

Afternoon all,

 

Does anyone know whether there is an issue with using a Windows standard

2003 server to issue a Remote Assistance request? When I do this using

email as the invitation method, the email is sent successfully however

whenever I click on the email from the xp-client, I get taken to a window

that says. Has Microsoft stopped support for email invitations? I must

admit i'm a bit dated on this, just reviewing for the mcse.

 

Thanks for any help

 

Art

 

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Guest Phillip Windell
Posted

Re: Remote Assistance

 

"Art Cummings" <aikiart7@gmail.com> wrote in message

news:mbydnXCO1K3jBVzVnZ2dnUVZ_tninZ2d@comcast.com...

> Does anyone know whether there is an issue with using a Windows standard

> 2003 server to issue a Remote Assistance request? When I do this using

> email as the invitation method, the email is sent successfully however

> whenever I click on the email from the xp-client, I get taken to a window

> that says. Has Microsoft stopped support for email invitations? I must

> admit i'm a bit dated on this, just reviewing for the mcse.

>

> We are sorry, the page you requested cannot be found.

> See below for search results close to your request, or try a new search.

 

Need to know the URL in the address bar of the browser when it says that.

 

--

Phillip Windell

http://www.wandtv.com

 

The views expressed, are my own and not those of my employer, or Microsoft,

or anyone else associated with me, including my cats.

-----------------------------------------------------

Guest Art Cummings
Posted

Re: Remote Assistance

 

https://www.microsoft.com/library/errorpages/smarterror.aspx/404?aspxerrorpath=/services/remoteassistance/s.aspx

"Phillip Windell" <philwindell@hotmail.com> wrote in message

news:ecV$0i5DJHA.4828@TK2MSFTNGP02.phx.gbl...

> "Art Cummings" <aikiart7@gmail.com> wrote in message

> news:mbydnXCO1K3jBVzVnZ2dnUVZ_tninZ2d@comcast.com...

>> Does anyone know whether there is an issue with using a Windows standard

>> 2003 server to issue a Remote Assistance request? When I do this using

>> email as the invitation method, the email is sent successfully however

>> whenever I click on the email from the xp-client, I get taken to a window

>> that says. Has Microsoft stopped support for email invitations? I must

>> admit i'm a bit dated on this, just reviewing for the mcse.

>>

>> We are sorry, the page you requested cannot be found.

>> See below for search results close to your request, or try a new search.

>

> Need to know the URL in the address bar of the browser when it says that.

>

> --

> Phillip Windell

> http://www.wandtv.com

>

> The views expressed, are my own and not those of my employer, or

> Microsoft,

> or anyone else associated with me, including my cats.

> -----------------------------------------------------

>

>

Guest Phillip Windell
Posted

Re: Remote Assistance

 

"Art Cummings" <aikiart7@gmail.com> wrote in message

news:ps-dnTIe_Yk4VFzVnZ2dnUVZ_t_inZ2d@comcast.com...

> https://www.microsoft.com/library/errorpages/smarterror.aspx/404?aspxerrorpath=/services/remoteassistance/s.aspx

 

Hmm,..that one doesn't help. What I was looking for was the server name in

the URL and was going to suggest that you need to make sure the way the name

is spelled in the URL resolves properly to the machine. Possibly the URL is

in the RA Request email?

 

I have never used RA,..so that is about all I can suggest.

 

--

Phillip Windell

http://www.wandtv.com

 

The views expressed, are my own and not those of my employer, or Microsoft,

or anyone else associated with me, including my cats.

-----------------------------------------------------


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