Cannot uninstall my RCA cable modem adapter

[Guest Joe T]

I no longer have Comcast as my internet provider. In my device manager under

Network adapters I have 2 instances of the RCA USB Cable Modem - Packet

scheduler Miniport with exclaimation marks on them.

I tried to uninstall them but I get the message-"Failed to uninstall the

device- The device may be required to boot up the computer". Comcast is no

help on this problem. They say to contact Microsoft. Microsoft say's " Sorry,

not our program" and want to charge me.

My point to Comcast is that their cable modem and program installed the

device so they can jolly well help me uninstall it, but I'm met with a brick

wall. "We don't do registry stuff. We just help people get on the internet if

they have problems".

I have removed it through the add/remove program but it is still in the

device manager.

This is more of a computer house cleaning maintenance problem as I can

access the internet with my new provider.

Any help?

[Guest PA Bear [MS MVP]]

Re: Cannot uninstall my RCA cable modem adapter

 

Uninstall anything named Comcast via Add/Remove Programs and reboot.

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

Joe T wrote:

> I no longer have Comcast as my internet provider. In my device manager

> under

> Network adapters I have 2 instances of the RCA USB Cable Modem - Packet

> scheduler Miniport with exclaimation marks on them.

> I tried to uninstall them but I get the message-"Failed to uninstall the

> device- The device may be required to boot up the computer". Comcast is no

> help on this problem. They say to contact Microsoft. Microsoft say's "

> Sorry, not our program" and want to charge me.

> My point to Comcast is that their cable modem and program installed the

> device so they can jolly well help me uninstall it, but I'm met with a

> brick

> wall. "We don't do registry stuff. We just help people get on the internet

> if they have problems".

> I have removed it through the add/remove program but it is still in the

> device manager.

> This is more of a computer house cleaning maintenance problem as I can

> access the internet with my new provider.

> Any help?

[Guest Joe T]

Re: Cannot uninstall my RCA cable modem adapter

 

Yeah, I did that first but no luck which then prompted my call to Comcast. I

think this is a registry problem.

 

"PA Bear [MS MVP]" wrote:

> Uninstall anything named Comcast via Add/Remove Programs and reboot.

> --

> ~Robear Dyer (PA Bear)

> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

> AumHa VSOP & Admin http://aumha.net

> DTS-L http://dts-l.net/

>

> Joe T wrote:

> > I no longer have Comcast as my internet provider. In my device manager

> > under

> > Network adapters I have 2 instances of the RCA USB Cable Modem - Packet

> > scheduler Miniport with exclaimation marks on them.

> > I tried to uninstall them but I get the message-"Failed to uninstall the

> > device- The device may be required to boot up the computer". Comcast is no

> > help on this problem. They say to contact Microsoft. Microsoft say's "

> > Sorry, not our program" and want to charge me.

> > My point to Comcast is that their cable modem and program installed the

> > device so they can jolly well help me uninstall it, but I'm met with a

> > brick

> > wall. "We don't do registry stuff. We just help people get on the internet

> > if they have problems".

> > I have removed it through the add/remove program but it is still in the

> > device manager.

> > This is more of a computer house cleaning maintenance problem as I can

> > access the internet with my new provider.

> > Any help?

>

>

[Guest PA Bear [MS MVP]]

Re: Cannot uninstall my RCA cable modem adapter

 

This may well be one of those times when it'd be best to adhere to the First

Law of Computers: "If it ain't broke, don't fix it." <w>

 

Joe T wrote:

> Yeah, I did that first but no luck which then prompted my call to Comcast.

> I

> think this is a registry problem.

>

> "PA Bear [MS MVP]" wrote:

>

>> Uninstall anything named Comcast via Add/Remove Programs and reboot.

>> --

>> ~Robear Dyer (PA Bear)

>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

>> AumHa VSOP & Admin http://aumha.net

>> DTS-L http://dts-l.net/

>>

>> Joe T wrote:

>>> I no longer have Comcast as my internet provider. In my device manager

>>> under

>>> Network adapters I have 2 instances of the RCA USB Cable Modem - Packet

>>> scheduler Miniport with exclaimation marks on them.

>>> I tried to uninstall them but I get the message-"Failed to uninstall the

>>> device- The device may be required to boot up the computer". Comcast is

>>> no

>>> help on this problem. They say to contact Microsoft. Microsoft say's "

>>> Sorry, not our program" and want to charge me.

>>> My point to Comcast is that their cable modem and program installed the

>>> device so they can jolly well help me uninstall it, but I'm met with a

>>> brick

>>> wall. "We don't do registry stuff. We just help people get on the

>>> internet

>>> if they have problems".

>>> I have removed it through the add/remove program but it is still in the

>>> device manager.

>>> This is more of a computer house cleaning maintenance problem as I can

>>> access the internet with my new provider.

>>> Any help?