re-update problem

[Guest Barry]

Dear All

I think IE7 was installed prior to SP3 and we have AVG Anti Virus

running, Spybot and Windows firewall.

I am reluctant to turn these off unless absolutely necessary as we are

not sure what is causing this security patch to install.

Thank you

Barry

[Guest Mick Murphy]

RE: re-update problem

 

What is the exact problem?

--

Mick Murphy - Qld (Sunshine State) - Australia

 

 

"Barry" wrote:

> Dear All

> I think IE7 was installed prior to SP3 and we have AVG Anti Virus

> running, Spybot and Windows firewall.

> I am reluctant to turn these off unless absolutely necessary as we are

> not sure what is causing this security patch to install.

> Thank you

> Barry

>

[Guest Barry]

Re: re-update problem

 

Mick Murphy wrote:

> What is the exact problem?

hi windows downloads an update and it fails to install. it says the IE

is the wrong version. I click the box to say don't try to download

again, but it keeps coming back.

This is my previous post, I had a problem with posting, hence the second

or more posts.

 

Every time we try to install the update it fails and comes back in the

> Windows update icon, ready to install, but also told us we have the

wrong

> version of IE.

>

> The Laptop is running Windows XP with SP3 and IE 7

>

> The nuisance update is :-

>

> Cumulative Security Update for Internet Explorer for Windows XP

(KB953838)

>

> I have had a quick look on the MS website, and find this patch dates

back

> to June 2008.

>

> There is a tick box to say ignore this update, but even though I have

> ticked this, it still comes back ready to install.

> Help please

> Barry

[Guest PA Bear [MS MVP]]

Re: re-update problem

 

CrystalBall© tells me that you've got an WinXP SP3 Beta or Release Candidate

installed, you've got a bad install of WinXP SP3 final, or you recently

(e.g., sometime after 08 Aug-08) reinstalled WinXP.

 

KB953838 was released on 08 Aug-08.

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

 

Barry wrote:

> Mick Murphy wrote:

>> What is the exact problem?

> hi windows downloads an update and it fails to install. it says the IE

> is the wrong version. I click the box to say don't try to download

> again, but it keeps coming back.

> This is my previous post, I had a problem with posting, hence the second

> or more posts.

>

> Every time we try to install the update it fails and comes back in the

>> Windows update icon, ready to install, but also told us we have the wrong

>> version of IE.

>>

>> The Laptop is running Windows XP with SP3 and IE 7

>>

>> The nuisance update is :-

>>

>> Cumulative Security Update for Internet Explorer for Windows XP

>> (KB953838)

>>

>> I have had a quick look on the MS website, and find this patch dates back

>> to June 2008.

>>

>> There is a tick box to say ignore this update, but even though I have

>> ticked this, it still comes back ready to install.

>> Help please

>> Barry

[Guest Barry]

Re: re-update problem

 

So, do you suggest un-installing the SP3 ?

Is this possible?

Regards

Barry

 

PA Bear [MS MVP] wrote:

> CrystalBall© tells me that you've got an WinXP SP3 Beta or Release

> Candidate installed, you've got a bad install of WinXP SP3 final, or you

> recently (e.g., sometime after 08 Aug-08) reinstalled WinXP.

>

> KB953838 was released on 08 Aug-08.

[Guest PA Bear [MS MVP]]

Re: re-update problem

 

When (approximate date) did you install WinXP SP3?

 

Barry wrote:

> So, do you suggest un-installing the SP3 ?

> Is this possible?

> Regards

> Barry

>

> PA Bear [MS MVP] wrote:

>> CrystalBall© tells me that you've got an WinXP SP3 Beta or Release

>> Candidate installed, you've got a bad install of WinXP SP3 final, or you

>> recently (e.g., sometime after 08 Aug-08) reinstalled WinXP.

>>

>> KB953838 was released on 08 Aug-08.