Guest TC Posted September 9, 2008 Posted September 9, 2008 Hi, We have a: Windows 2003 domain Windows 2008 TS licence server with per user TS licences installed Windows 2008 terminal server set to per user mode Both Winows 2008 servers are member servers of the domain. Licence server is a member of TS Licence servers group. Terminal Server is a member of TS Computers group on licence server. Licence server diagnostics reports that everything is OK. Terminal Server licensing diagnostics reports that evberything isd OK and reports the correct number of licences available. Every time a user connects there is a 1004 - unable to issue a licence event. There are no other related events on either the terminal server, the licence server or the domain controller. I have tried all steps suggested in the following article to no avail: http://technet.microsoft.com/en-us/library/cc775148.aspx Any ideas? TC
Guest Morgan che Posted September 12, 2008 Posted September 12, 2008 RE: TS 2008 event 1004 Hi, Event 1004 is logged even if a user successfully logs on to a Windows Server 2008-based terminal licensing server that has "Per User" terminal licenses installed: "The terminal server cannot issue a client license". However, this event is misleading because the license is successfully issued. Therefore, this event may confuse administrators and cause unnecessary troubleshooting efforts. This hotfix will be included in Windows server 2008 SP2. When it is available, you can install SP2 to remove this issue. In addition, generally, we can follow the methods below to troubleshoot Event 1004 problem. However, if your client can be issued a TS licensing, you don't need to try these steps. I list these steps here just for your reference. 1. Let's try and set a preferred License Server on the Terminal Server. This needs to be done in the registry on the Terminal Server, and it is described here: http://support.microsoft.com/?id=239107 2. This issue can occur if the Terminal Server Licensing Server is installed as an Enterprise License server. This issue is described here: http://support.microsoft.com/?id=304080 Checked the license server discovery -> Discovery was not happening 1.Configured the below registry key on terminal server 2. Locate and then click the following key in the registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TermService\Parameters 3. On the Edit menu, point to New, and then click Key. 4. Name the new key "LicenseServers". 5. Locate and then click the following key in the registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TermService\Parameters\ LicenseS ervers 6. On the Edit menu, point to New, and then click Key. 7. Name the new key "<ServerName>" where <ServerName> is the NetBIOS name of the license server 3. Event ID 1004 is logged when a thin client tries to obtain a Terminal Services license http://support.microsoft.com/?id=827355 Hope this helps. Sincerely Morgan Che Microsoft Online Support Microsoft Global Technical Support Center Get Secure! - http://www.microsoft.com/security ===================================================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ===================================================== This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- --->From: "TC" <tomc@community.nospam> --->Subject: TS 2008 event 1004 --->Date: Tue, 9 Sep 2008 15:16:56 +1000 --->Lines: 25 --->X-Priority: 3 --->X-MSMail-Priority: Normal --->X-Newsreader: Microsoft Outlook Express 6.00.2900.5512 --->X-RFC2646: Format=Flowed; Original --->X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5579 --->Message-ID: <ueJgItjEJHA.4104@TK2MSFTNGP04.phx.gbl> --->Newsgroups: microsoft.public.windows.terminal_services --->NNTP-Posting-Host: mail.connections.org.au 122.102.96.230 --->Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl --->Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.terminal_services:20563 --->X-Tomcat-NG: microsoft.public.windows.terminal_services ---> --->Hi, ---> --->We have a: --->Windows 2003 domain --->Windows 2008 TS licence server with per user TS licences installed --->Windows 2008 terminal server set to per user mode ---> --->Both Winows 2008 servers are member servers of the domain. Licence server is --->a member of TS Licence servers group. Terminal Server is a member of TS --->Computers group on licence server. Licence server diagnostics reports that --->everything is OK. Terminal Server licensing diagnostics reports that --->evberything isd OK and reports the correct number of licences available. ---> --->Every time a user connects there is a 1004 - unable to issue a licence --->event. There are no other related events on either the terminal server, the --->licence server or the domain controller. ---> --->I have tried all steps suggested in the following article to no avail: --->http://technet.microsoft.com/en-us/library/cc775148.aspx ---> --->Any ideas? ---> --->TC ---> ---> --->
Guest TC Posted September 22, 2008 Posted September 22, 2008 Re: TS 2008 event 1004 Hi Morgan, I am not sure that a licence is allocated despite the message. The licence server does not report that any of the installed licences have been allocated. Tom "Morgan che(MSFT)" <v-morche@online.microsoft.com> wrote in message news:w35DJ33FJHA.1640@TK2MSFTNGHUB02.phx.gbl... > Hi, > > Event 1004 is logged even if a user successfully logs on to a Windows > Server 2008-based terminal licensing server that has "Per User" terminal > licenses installed: "The terminal server cannot issue a client license". > However, this event is misleading because the license is successfully > issued. Therefore, this event may confuse administrators and cause > unnecessary troubleshooting efforts. This hotfix will be included in > Windows server 2008 SP2. When it is available, you can install SP2 to > remove this issue. > > In addition, generally, we can follow the methods below to troubleshoot > Event 1004 problem. However, if your client can be issued a TS licensing, > you don't need to try these steps. I list these steps here just for your > reference. > > 1. Let's try and set a preferred License Server on the Terminal Server. > This needs to be done in the registry on the Terminal Server, and it is > described here: > http://support.microsoft.com/?id=239107 > > 2. This issue can occur if the Terminal Server Licensing Server is > installed as an Enterprise License server. > > This issue is described here: > http://support.microsoft.com/?id=304080 > > Checked the license server discovery -> Discovery was not happening > > 1.Configured the below registry key on terminal server > > 2. Locate and then click the following key in the registry: > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TermService\Parameters > 3. On the Edit menu, point to New, and then click Key. > 4. Name the new key "LicenseServers". > 5. Locate and then click the following key in the registry: > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TermService\Parameters\ > LicenseS > ervers > 6. On the Edit menu, point to New, and then click Key. > 7. Name the new key "<ServerName>" where <ServerName> is the NetBIOS name > of the license server > 3. Event ID 1004 is logged when a thin client tries to obtain a Terminal > Services license > > http://support.microsoft.com/?id=827355 > > Hope this helps. > > Sincerely > Morgan Che > Microsoft Online Support > Microsoft Global Technical Support Center > > Get Secure! - http://www.microsoft.com/security > ===================================================== > When responding to posts, please "Reply to Group" via your newsreader so > that others may learn and benefit from your issue. > ===================================================== > This posting is provided "AS IS" with no warranties, and confers no > rights. > > > -------------------- > --->From: "TC" <tomc@community.nospam> > --->Subject: TS 2008 event 1004 > --->Date: Tue, 9 Sep 2008 15:16:56 +1000 > --->Lines: 25 > --->X-Priority: 3 > --->X-MSMail-Priority: Normal > --->X-Newsreader: Microsoft Outlook Express 6.00.2900.5512 > --->X-RFC2646: Format=Flowed; Original > --->X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5579 > --->Message-ID: <ueJgItjEJHA.4104@TK2MSFTNGP04.phx.gbl> > --->Newsgroups: microsoft.public.windows.terminal_services > --->NNTP-Posting-Host: mail.connections.org.au 122.102.96.230 > --->Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl > --->Xref: TK2MSFTNGHUB02.phx.gbl > microsoft.public.windows.terminal_services:20563 > --->X-Tomcat-NG: microsoft.public.windows.terminal_services > ---> > --->Hi, > ---> > --->We have a: > --->Windows 2003 domain > --->Windows 2008 TS licence server with per user TS licences installed > --->Windows 2008 terminal server set to per user mode > ---> > --->Both Winows 2008 servers are member servers of the domain. Licence > server is > --->a member of TS Licence servers group. Terminal Server is a member of > TS > --->Computers group on licence server. Licence server diagnostics reports > that > --->everything is OK. Terminal Server licensing diagnostics reports that > --->evberything isd OK and reports the correct number of licences > available. > ---> > --->Every time a user connects there is a 1004 - unable to issue a licence > --->event. There are no other related events on either the terminal > server, > the > --->licence server or the domain controller. > ---> > --->I have tried all steps suggested in the following article to no avail: > --->http://technet.microsoft.com/en-us/library/cc775148.aspx > ---> > --->Any ideas? > ---> > --->TC > ---> > ---> > ---> >
Guest Morgan che Posted September 23, 2008 Posted September 23, 2008 Re: TS 2008 event 1004 Hi, Based on this situation, Let's monitor this issue, If there is any other problem, please post back. I am glad to do further assistance. Thanks. Sincerely Morgan Che Microsoft Online Support Microsoft Global Technical Support Center Get Secure! - http://www.microsoft.com/security ===================================================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ===================================================== This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- --->From: "TC" <tomc@community.nospam> --->References: <ueJgItjEJHA.4104@TK2MSFTNGP04.phx.gbl> <w35DJ33FJHA.1640@TK2MSFTNGHUB02.phx.gbl> --->Subject: Re: TS 2008 event 1004 --->Date: Mon, 22 Sep 2008 15:56:03 +1000 --->Lines: 126 --->X-Priority: 3 --->X-MSMail-Priority: Normal --->X-Newsreader: Microsoft Outlook Express 6.00.2900.5512 --->X-RFC2646: Format=Flowed; Original --->X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5579 --->Message-ID: <euxfpfHHJHA.740@TK2MSFTNGP03.phx.gbl> --->Newsgroups: microsoft.public.windows.terminal_services --->NNTP-Posting-Host: mail.connections.org.au 122.102.96.230 --->Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP03.phx.gbl --->Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.terminal_services:20828 --->X-Tomcat-NG: microsoft.public.windows.terminal_services ---> --->Hi Morgan, ---> --->I am not sure that a licence is allocated despite the message. The licence --->server does not report that any of the installed licences have been --->allocated. ---> --->Tom ---> --->"Morgan che(MSFT)" <v-morche@online.microsoft.com> wrote in message --->news:w35DJ33FJHA.1640@TK2MSFTNGHUB02.phx.gbl... --->> Hi, --->> --->> Event 1004 is logged even if a user successfully logs on to a Windows --->> Server 2008-based terminal licensing server that has "Per User" terminal --->> licenses installed: "The terminal server cannot issue a client license". --->> However, this event is misleading because the license is successfully --->> issued. Therefore, this event may confuse administrators and cause --->> unnecessary troubleshooting efforts. This hotfix will be included in --->> Windows server 2008 SP2. When it is available, you can install SP2 to --->> remove this issue. --->> --->> In addition, generally, we can follow the methods below to troubleshoot --->> Event 1004 problem. However, if your client can be issued a TS licensing, --->> you don't need to try these steps. I list these steps here just for your --->> reference. --->> --->> 1. Let's try and set a preferred License Server on the Terminal Server. --->> This needs to be done in the registry on the Terminal Server, and it is --->> described here: --->> http://support.microsoft.com/?id=239107 --->> --->> 2. This issue can occur if the Terminal Server Licensing Server is --->> installed as an Enterprise License server. --->> --->> This issue is described here: --->> http://support.microsoft.com/?id=304080 --->> --->> Checked the license server discovery -> Discovery was not happening --->> --->> 1.Configured the below registry key on terminal server --->> --->> 2. Locate and then click the following key in the registry: --->> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TermService\Parameters --->> 3. On the Edit menu, point to New, and then click Key. --->> 4. Name the new key "LicenseServers". --->> 5. Locate and then click the following key in the registry: --->> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TermService\Parameters\ --->> LicenseS --->> ervers --->> 6. On the Edit menu, point to New, and then click Key. --->> 7. Name the new key "<ServerName>" where <ServerName> is the NetBIOS name --->> of the license server --->> 3. Event ID 1004 is logged when a thin client tries to obtain a Terminal --->> Services license --->> --->> http://support.microsoft.com/?id=827355 --->> --->> Hope this helps. --->> --->> Sincerely --->> Morgan Che --->> Microsoft Online Support --->> Microsoft Global Technical Support Center --->> --->> Get Secure! - http://www.microsoft.com/security --->> ===================================================== --->> When responding to posts, please "Reply to Group" via your newsreader so --->> that others may learn and benefit from your issue. --->> ===================================================== --->> This posting is provided "AS IS" with no warranties, and confers no --->> rights. --->> --->> --->> -------------------- --->> --->From: "TC" <tomc@community.nospam> --->> --->Subject: TS 2008 event 1004 --->> --->Date: Tue, 9 Sep 2008 15:16:56 +1000 --->> --->Lines: 25 --->> --->X-Priority: 3 --->> --->X-MSMail-Priority: Normal --->> --->X-Newsreader: Microsoft Outlook Express 6.00.2900.5512 --->> --->X-RFC2646: Format=Flowed; Original --->> --->X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5579 --->> --->Message-ID: <ueJgItjEJHA.4104@TK2MSFTNGP04.phx.gbl> --->> --->Newsgroups: microsoft.public.windows.terminal_services --->> --->NNTP-Posting-Host: mail.connections.org.au 122.102.96.230 --->> --->Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl --->> --->Xref: TK2MSFTNGHUB02.phx.gbl --->> microsoft.public.windows.terminal_services:20563 --->> --->X-Tomcat-NG: microsoft.public.windows.terminal_services --->> ---> --->> --->Hi, --->> ---> --->> --->We have a: --->> --->Windows 2003 domain --->> --->Windows 2008 TS licence server with per user TS licences installed --->> --->Windows 2008 terminal server set to per user mode --->> ---> --->> --->Both Winows 2008 servers are member servers of the domain. Licence --->> server is --->> --->a member of TS Licence servers group. Terminal Server is a member of --->> TS --->> --->Computers group on licence server. Licence server diagnostics reports --->> that --->> --->everything is OK. Terminal Server licensing diagnostics reports that --->> --->evberything isd OK and reports the correct number of licences --->> available. --->> ---> --->> --->Every time a user connects there is a 1004 - unable to issue a licence --->> --->event. There are no other related events on either the terminal --->> server, --->> the --->> --->licence server or the domain controller. --->> ---> --->> --->I have tried all steps suggested in the following article to no avail: --->> --->http://technet.microsoft.com/en-us/library/cc775148.aspx --->> ---> --->> --->Any ideas? --->> ---> --->> --->TC --->> ---> --->> ---> --->> ---> --->> ---> ---> --->
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