Packard Bell Laptop Black Screen

[Draven_UK]

Hi guys

 

I'm trying to sort out issues with this Packard Bell laptop for a friend and his daughter. The machine starts to boot, gets to a "Windows Starting" logo screen and then when the screen goes back it just hangs. There is a mouse curosr that you can move around but no screen to do anything with. i have tried booting it into safe mode with the same result. i took the drive out and put it in a caddy linked to my PC and the file structure is all there. i ran chkdsk on it which found and fixed afew problems (so it said) but when I put the drive back in the laptop it still refused to get past this black screen. I'm tempted to buy this Win 7 recovery disc and see what happens when I boot from that, but I'm wondering if there is anything I have missed. The machine hasn't got a Win 7 OS disc.

 

Thanks in advance for any help

D

[KenB]

Hi and welcome to ExTS

 

If you cannot boot into Safe Mode and you don't have recovery disks or installation disk you have no more options.

 

Are you sure that the Recovery Disk wasn't made ?

 

If you can borrow a Win7 disk of the same version ( Win7 Home Premium ? ) it may be possible to use this.

 

Try tapping F10 ( about once per second ) immediately after switching on.

P-B used to have a hidden Recovery Partition which you could use to revert to factory settings.

 

If this is available I suggest that you re-attach the drive to your system and take off any data that is wanted.

Factory Settings is exactly that - how it was when it was first bought ............no files / data / photos etc.

 

P-Bell have a Customer Care Line

0871 760 1019 ( UK )

You may be able to buy recovery disks a lot cheaper that an OEM version of Win7