Windows server 2003 printing problem - dialog box on console must beclicked to resume priting

[Guest denveritguy780@yahoo.com]

Windows server 2003 printing problem - dialog box on console must beclicked to resume priting

 

I have a Win 2003 Server Standard box that I am using as a print

server. There are around 50 network printers that are connected to

queues on this server. All our users connect to qhared queues on the

server rather than directly to the printers via IP. The problem I am

having is when there is some type of communication problem with

certain printers.

 

I get a call saying users can't print and when I remote in to the

server everyting looks fine except that there are several jobs in the

queue waiting. When I walk to the server room and log on to the

machine directly, the first thing I get is a dialog box about the

problem print queue. I apologize but I didn't write the exact message

down. It basically says that there was a problem printing and the

document will print when the printer becomes available. And of course,

in typical Microsoft fashion, there is no reference to which print

queue or what the problem was. As soon as I click on "OK" in the

dialog box, printing starts again and everything is fine.

 

How do I disable this dialog box? It's absolutely ridiculous for

printing to stop until this box is clicked on. And unless I have a

user complaint, if I just happen to log on and discover one, I have to

open each print queue to see which one is having a problem.

 

Thanks.

[Guest Thee Chicago Wolf]

Re: Windows server 2003 printing problem - dialog box on console must be clicked to resume priting

 

Re: Windows server 2003 printing problem - dialog box on console must be clicked to resume priting

 

>I have a Win 2003 Server Standard box that I am using as a print

>server. There are around 50 network printers that are connected to

>queues on this server. All our users connect to qhared queues on the

>server rather than directly to the printers via IP. The problem I am

>having is when there is some type of communication problem with

>certain printers.

>

>I get a call saying users can't print and when I remote in to the

>server everyting looks fine except that there are several jobs in the

>queue waiting. When I walk to the server room and log on to the

>machine directly, the first thing I get is a dialog box about the

>problem print queue. I apologize but I didn't write the exact message

>down. It basically says that there was a problem printing and the

>document will print when the printer becomes available. And of course,

>in typical Microsoft fashion, there is no reference to which print

>queue or what the problem was. As soon as I click on "OK" in the

>dialog box, printing starts again and everything is fine.

>

>How do I disable this dialog box? It's absolutely ridiculous for

>printing to stop until this box is clicked on. And unless I have a

>user complaint, if I just happen to log on and discover one, I have to

>open each print queue to see which one is having a problem.

 

Let me take a guess, these are HP printers that you're using?

 

- Thee Chicago Wolf

[Guest denveritguy780@yahoo.com]

Re: Windows server 2003 printing problem - dialog box on console mustbe clicked to resume priting

 

Re: Windows server 2003 printing problem - dialog box on console mustbe clicked to resume priting

 

On Sep 10, 11:36 am, Thee Chicago Wolf <.@.> wrote:

> >I have a Win 2003 Server Standard box that I am using as a print

> >server. There are around 50 network printers that are connected to

> >queues on this server. All our users connect to qhared queues on the

> >server rather than directly to the printers via IP. The problem I am

> >having is when there is some type of communication problem with

> >certain printers.

>

> >I get a call saying users can't print and when I remote in to the

> >server everyting looks fine except that there are several jobs in the

> >queue waiting. When I walk to the server room and log on to the

> >machine directly, the first thing I get is a dialog box about the

> >problem print queue. I apologize but I didn't write the exact message

> >down. It basically says that there was a problem printing and the

> >document will print when the printer becomes available. And of course,

> >in typical Microsoft fashion, there is no reference to which print

> >queue or what the problem was. As soon as I click on "OK" in the

> >dialog box, printing starts again and everything is fine.

>

> >How do I disable this dialog box? It's absolutely ridiculous for

> >printing to stop until this box is clicked on. And unless I have a

> >user complaint, if I just happen to log on and discover one, I have to

> >open each print queue to see which one is having a problem.

>

> Let me take a guess, these are HP printers that you're using?

>

> - Thee Chicago Wolf- Hide quoted text -

>

> - Show quoted text -

 

Yes, these are HP printers.

[Guest Thee Chicago Wolf]

Re: Windows server 2003 printing problem - dialog box on console must be clicked to resume priting

 

Re: Windows server 2003 printing problem - dialog box on console must be clicked to resume priting

 

>Yes, these are HP printers.

 

Why does it not surprise me. Ok here's what you should try on both the

client and server side.

 

1. On the server side, go to Admin Tools > Services and look for

something called PML Driver HPZ12 of HP PML Driver HPZ12. It'll have

one or two goofy names most likely. Set it to disable and stop the

service(s).

 

2. On each printer or queue, right-click and do a Properties. Click

the Advanced tab and click the Print Processor button. HP's drivers

like to hijack the Windows print processor and put in their own

garbage. Set it to Winprint, RAW, click Apply, click OK. Do this for

all your queues or the ones you want to test.

 

Let me know how it goes.

 

- Thee Chicago Wolf

[Guest denveritguy780@yahoo.com]

Re: Windows server 2003 printing problem - dialog box on console mustbe clicked to resume priting

 

Re: Windows server 2003 printing problem - dialog box on console mustbe clicked to resume priting

 

On Sep 10, 1:22 pm, Thee Chicago Wolf <.@.> wrote:

> >Yes, these are HP printers.

>

> Why does it not surprise me. Ok here's what you should try on both the

> client and server side.

>

> 1. On the server side, go to Admin Tools > Services and look for

> something called PML Driver HPZ12 of HP PML Driver HPZ12. It'll have

> one or two goofy names most likely. Set it to disable and stop the

> service(s).

>

> 2. On each printer or queue, right-click and do a Properties. Click

> the Advanced tab and click the Print Processor button. HP's drivers

> like to hijack the Windows print processor and put in their own

> garbage. Set it to Winprint, RAW, click Apply, click OK. Do this for

> all your queues or the ones you want to test.

>

> Let me know how it goes.

>

> - Thee Chicago Wolf

 

Thanks for the info. The printers were already set for Winprint and

Raw. I did find the service running so I disabled it. I'll let you

know if this makes the problem go away.

[Guest Thee Chicago Wolf]

Re: Windows server 2003 printing problem - dialog box on console must be clicked to resume priting

 

Re: Windows server 2003 printing problem - dialog box on console must be clicked to resume priting

 

>Thanks for the info. The printers were already set for Winprint and

>Raw. I did find the service running so I disabled it. I'll let you

>know if this makes the problem go away.

 

Ok, great. There's a few other things we'd be able to try if it

doesn't help. I might also ask if there's any kind of HP thing running

in the system tray that could be killed.

 

- Thee Chicago Wolf