Microsoft Fax

[Guest John Dean]

Using Microsoft Fax from Word 2003 under XP SP2. I've been faxing the same

number once a week for several months without a problem. Now the fax doesn't

work at all - I can bring up the fax dialogue and go through it, but when I

click 'finish' to send the fax, nothing happens - no noise, no activity,

nothing.

I've gone through the fax troubleshooter and can't see anything there -

device manager says the fax modem is "working properly".

Any ideas?

--

John Dean

Oxford

[Guest Alias]

Re: Microsoft Fax

 

John Dean wrote:

> Using Microsoft Fax from Word 2003 under XP SP2. I've been faxing the same

> number once a week for several months without a problem. Now the fax doesn't

> work at all - I can bring up the fax dialogue and go through it, but when I

> click 'finish' to send the fax, nothing happens - no noise, no activity,

> nothing.

> I've gone through the fax troubleshooter and can't see anything there -

> device manager says the fax modem is "working properly".

> Any ideas?

> --

> John Dean

> Oxford

>

>

 

Are you sure the phone line is connected well both on the computer and

the wall?

 

Alias

[Guest John Dean]

Re: Microsoft Fax

 

Alias wrote:

> John Dean wrote:

>> Using Microsoft Fax from Word 2003 under XP SP2. I've been faxing

>> the same number once a week for several months without a problem.

>> Now the fax doesn't work at all - I can bring up the fax dialogue

>> and go through it, but when I click 'finish' to send the fax,

>> nothing happens - no noise, no activity, nothing.

>> I've gone through the fax troubleshooter and can't see anything

>> there - device manager says the fax modem is "working properly".

>> Any ideas?

>> --

>> John Dean

>> Oxford

>>

>>

>

> Are you sure the phone line is connected well both on the computer and

> the wall?

>

> Alias

 

Yup. I use a broadband connection but I can use my old dial-up connection no

problem.

--

John Dean

Oxford

[Guest Pegasus \(MVP\)]

Re: Microsoft Fax

 

 

"John Dean" <john-dean@fraglineone.net> wrote in message

news:6isebiFab3tU1@mid.individual.net...

> Using Microsoft Fax from Word 2003 under XP SP2. I've been faxing the same

> number once a week for several months without a problem. Now the fax

> doesn't

> work at all - I can bring up the fax dialogue and go through it, but when

> I

> click 'finish' to send the fax, nothing happens - no noise, no activity,

> nothing.

> I've gone through the fax troubleshooter and can't see anything there -

> device manager says the fax modem is "working properly".

> Any ideas?

> --

> John Dean

> Oxford

 

I believe the standard way to test a modem and phone line is with

hypertrm.exe. It's usually in the Accessories/Communications folder but if

you cannot find it on your machine then you can expand it from the i386

folder of your WinXP CD.

 

Post again if you need assistance with the use of hypertrm.exe.