Guest John Dean Posted September 11, 2008 Posted September 11, 2008 Using Microsoft Fax from Word 2003 under XP SP2. I've been faxing the same number once a week for several months without a problem. Now the fax doesn't work at all - I can bring up the fax dialogue and go through it, but when I click 'finish' to send the fax, nothing happens - no noise, no activity, nothing. I've gone through the fax troubleshooter and can't see anything there - device manager says the fax modem is "working properly". Any ideas? -- John Dean Oxford
Guest Alias Posted September 11, 2008 Posted September 11, 2008 Re: Microsoft Fax John Dean wrote: > Using Microsoft Fax from Word 2003 under XP SP2. I've been faxing the same > number once a week for several months without a problem. Now the fax doesn't > work at all - I can bring up the fax dialogue and go through it, but when I > click 'finish' to send the fax, nothing happens - no noise, no activity, > nothing. > I've gone through the fax troubleshooter and can't see anything there - > device manager says the fax modem is "working properly". > Any ideas? > -- > John Dean > Oxford > > Are you sure the phone line is connected well both on the computer and the wall? Alias
Guest John Dean Posted September 11, 2008 Posted September 11, 2008 Re: Microsoft Fax Alias wrote: > John Dean wrote: >> Using Microsoft Fax from Word 2003 under XP SP2. I've been faxing >> the same number once a week for several months without a problem. >> Now the fax doesn't work at all - I can bring up the fax dialogue >> and go through it, but when I click 'finish' to send the fax, >> nothing happens - no noise, no activity, nothing. >> I've gone through the fax troubleshooter and can't see anything >> there - device manager says the fax modem is "working properly". >> Any ideas? >> -- >> John Dean >> Oxford >> >> > > Are you sure the phone line is connected well both on the computer and > the wall? > > Alias Yup. I use a broadband connection but I can use my old dial-up connection no problem. -- John Dean Oxford
Guest Pegasus \(MVP\) Posted September 11, 2008 Posted September 11, 2008 Re: Microsoft Fax "John Dean" <john-dean@fraglineone.net> wrote in message news:6isebiFab3tU1@mid.individual.net... > Using Microsoft Fax from Word 2003 under XP SP2. I've been faxing the same > number once a week for several months without a problem. Now the fax > doesn't > work at all - I can bring up the fax dialogue and go through it, but when > I > click 'finish' to send the fax, nothing happens - no noise, no activity, > nothing. > I've gone through the fax troubleshooter and can't see anything there - > device manager says the fax modem is "working properly". > Any ideas? > -- > John Dean > Oxford I believe the standard way to test a modem and phone line is with hypertrm.exe. It's usually in the Accessories/Communications folder but if you cannot find it on your machine then you can expand it from the i386 folder of your WinXP CD. Post again if you need assistance with the use of hypertrm.exe.
Recommended Posts