Application error when printing Event ID 7031 & 7034

[Guest Jim in Cleveland]

I have a number of computers that have recently started getting application

errors when trying to print. The computers are running Windows XP, SP2.

When trying to print, they are getting either "Microsoft Application Error"

or spoolsv.exe Application errors. At first I thought it had something to do

with the print server but some people are getting these errors when printing

to local printers. I cannot try the problem to a particular print queue on

the print server as it is also happening to multiple print queues. In some

instances, the print spooler will stop on the local computer and has to be

restarted. Most errors are generating a 7031 or 7034 event ID on the local

computers. I searched the KB but only found KB890642 - print spooler service

stops responding & Event 7031 is logged in Windows 2000 and Windows Server

2003. I have updated some of the computers to SP3. That has seemed to help

a little. Some people are still getting the errors but the print spooler is

not stopping. The only thing I can think of that has changed domain-wide is

maybe an update from Symantec. Any suggestions?

[Guest Andrew]

RE: Application error when printing Event ID 7031 & 7034

 

Scan for viruses, and update the printer drivers.

 

"Jim in Cleveland" wrote:

> I have a number of computers that have recently started getting application

> errors when trying to print. The computers are running Windows XP, SP2.

> When trying to print, they are getting either "Microsoft Application Error"

> or spoolsv.exe Application errors. At first I thought it had something to do

> with the print server but some people are getting these errors when printing

> to local printers. I cannot try the problem to a particular print queue on

> the print server as it is also happening to multiple print queues. In some

> instances, the print spooler will stop on the local computer and has to be

> restarted. Most errors are generating a 7031 or 7034 event ID on the local

> computers. I searched the KB but only found KB890642 - print spooler service

> stops responding & Event 7031 is logged in Windows 2000 and Windows Server

> 2003. I have updated some of the computers to SP3. That has seemed to help

> a little. Some people are still getting the errors but the print spooler is

> not stopping. The only thing I can think of that has changed domain-wide is

> maybe an update from Symantec. Any suggestions?