Can't get update to work

[Guest Neil]

I am running Windows XP Home, and recently updated to SP3. The Windows

updater is now trying to install the following update:

 

Security Update for Microsoft Office Excel 2003 (KB951548)

 

However, every time it tries, I just get the message, "Some updates could

not be installed," with that update listed.

 

As a result, my computer is continually downloading, trying to install, and

then failing to install that update. It's getting really annoying.

 

Is there a way I can get it to stop trying to install that update, or

otherwise fix the problem? It doesn't tell me why it can't install the

update.

 

Thanks.

[Guest Maurice N ~ MVP]

Re: Can't get update to work Excel 2003 (KB951548)

 

Re: Can't get update to work Excel 2003 (KB951548)

 

Hello Neil,

 

The next time Automatic Updates gives you a prompt for updates, if the yellow shield for MS Updates is on your taskbar, click it once to maximize (open) the window.

Select "Custom Install (advanced) option. Then press button "NEXT".

Then to prevent the re-offering of the same update, look at the list of updates listed.

UN-check the box for "Security Update for Microsoft Office Excel 2003 (KB951548)" (if that is the one you want to have ignored).

 

Then press the Install button. When asked if you are sure about ignoring, confirm it.

That is basically the sequence to get something set to be ignored (though I may not have the exact verbiage here).

 

To find out why the update failed, one basically has to dig thru the Windows Update log (using Notepad)

usually at C:\Windows\Windowsupdate.log

or C:\WINNT\Windowsupdate.log

 

Go to near end of the log for latest entries and look for error notations. See KB 902093 How to read the Windowsupdate.log file

http://support.microsoft.com/kb/902093

 

 

See if your system has the MS "OFFICE" 2003 Service pack 3 or at least, Office Service Pack 2.

 

The concern is if you truly have Excel 2003 you really should follow up & see about getting the update, perhaps on your own thru MS Downloads Center at

http://www.microsoft.com/downloads/details.aspx?FamilyID=fc612e9a-bdf3-4952-8ada-0de5a50973f0&DisplayLang=en

Note: This update applies to the following product: Microsoft Office Excel 2003

To install the update, you must have the following:

Microsoft Office 2003 Service Pack 2 (SP2) or Microsoft Office 2003 Service Pack 3 (SP3)

 

 

cf.http://support.microsoft.com/kb/951548

For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and Canada or by contacting your local Microsoft subsidiary. For more information about how to contact your local Microsoft subsidiary for support issues with security updates, visit the Microsoft International Support Web site:

http://support.microsoft.com/common/international.aspx?rdpath=4

 

North American customers can also obtain instant access to unlimited no-charge e-mail support or to unlimited individual chat support by visiting the following Microsoft Web site:

http://support.microsoft.com/oas/default.aspx?&prid=7552

 

--

Maurice Naggar

MS-MVP

-----

 

"Neil" <nospam@nospam.net> wrote in message news:2Bwyk.98$W06.55@flpi148.ffdc.sbc.com...

>I am running Windows XP Home, and recently updated to SP3. The Windows

> updater is now trying to install the following update:

>

> Security Update for Microsoft Office Excel 2003 (KB951548)

>

> However, every time it tries, I just get the message, "Some updates could

> not be installed," with that update listed.

>

> As a result, my computer is continually downloading, trying to install, and

> then failing to install that update. It's getting really annoying.

>

> Is there a way I can get it to stop trying to install that update, or

> otherwise fix the problem? It doesn't tell me why it can't install the

> update.

>

> Thanks.

[Guest Clark]

Re: Can't get update to work

 

Neil wrote:

> I am running Windows XP Home, and recently updated to SP3. The Windows

> updater is now trying to install the following update:

>

> Security Update for Microsoft Office Excel 2003 (KB951548)

>

> However, every time it tries, I just get the message, "Some updates

> could not be installed," with that update listed.

>

> As a result, my computer is continually downloading, trying to

> install, and then failing to install that update. It's getting really

> annoying.

> Is there a way I can get it to stop trying to install that update, or

> otherwise fix the problem? It doesn't tell me why it can't install the

> update.

>

> Thanks.

 

copy and paste, run it and do your updates, your fixed.

I did not write this and I forgot where I got it but it has worked for many

many customers of mine

Clark...

 

Copy/paste below into a notepad doc, and save as(all files) not txt and name

it updatefix.bat. then run it....

 

 

rem ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

echo off

c:

 

net stop wuauserv

 

regsvr32 /u wuapi.dll /s

regsvr32 /u wups.dll /s

regsvr32 /u wuaueng.dll /s

regsvr32 /u wuaueng1.dll /s

regsvr32 /u wucltui.dll /s

regsvr32 /u wuweb.dll /s

regsvr32 /u MSXML3.dll /s

regsvr32 /u qmgr.dll /s

regsvr32 /u qmgrprxy.dll /s

regsvr32 /u jscript.dll /s

regsvr32 /u wups2.dll /s

regsvr32 /u atl.dll /s

regsvr32 wuapi.dll /s

regsvr32 wups.dll /s

regsvr32 wuaueng.dll /s

regsvr32 wuaueng1.dll /s

regsvr32 wucltui.dll /s

regsvr32 wuweb.dll /s

regsvr32 MSXML3.dll /s

regsvr32 qmgr.dll /s

regsvr32 qmgrprxy.dll /s

regsvr32 jscript.dll /s

regsvr32 wups2.dll /s

regsvr32 atl.dll /s

 

 

cd %windir%

ren SoftwareDistribution SoftDist-old

 

net start wuauserv

exit

rem ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

Clark...

--

??

[Guest PA Bear [MS MVP]]

Re: Can't get update to work

 

Insert your Office 2003 CD into the appropriate drive bay before attempting

to install the update again.

 

==================================

Start a free Windows Update support incident request:

https://support.microsoft.com/oas/default.aspx?gprid=6527

 

Support for Windows Update:

http://support.microsoft.com/gp/wusupport

 

For home users, no-charge support is available by calling 1-866-PCSAFETY in

the United States and in Canada or by contacting your local Microsoft

subsidiary. There is no-charge for support calls that are associated with

security updates. When you call, clearly state that your problem is related

to a Security Update and cite the update's KB number (e.g., KB951548).

 

For more information about how to contact your local Microsoft subsidiary

for security update support issues, visit the International Support Web

site: http://support.microsoft.com/common/international.aspx

 

For enterprise customers, support for security updates is available through

your usual support contacts.

--

~Robear Dyer (PA Bear)

MS MVP-Windows (IE, OE, Security, Shell/User)

AumHa VSOP & Admin; DTS-L.net

 

Neil wrote:

> I am running Windows XP Home, and recently updated to SP3. The Windows

> updater is now trying to install the following update:

>

> Security Update for Microsoft Office Excel 2003 (KB951548)

>

> However, every time it tries, I just get the message, "Some updates could

> not be installed," with that update listed.

>

> As a result, my computer is continually downloading, trying to install,

> and

> then failing to install that update. It's getting really annoying.

>

> Is there a way I can get it to stop trying to install that update, or

> otherwise fix the problem? It doesn't tell me why it can't install the

> update.

>

> Thanks.

[Guest Freddy Flares]

Re: Can't get update to work

 

"Neil" <nospam@nospam.net> wrote in message

news:2Bwyk.98$W06.55@flpi148.ffdc.sbc.com...

> I am running Windows XP Home, and recently updated to SP3. The Windows

> updater is now trying to install the following update:

>

> Security Update for Microsoft Office Excel 2003 (KB951548)

>

> However, every time it tries, I just get the message, "Some updates could

> not be installed," with that update listed.

>

> As a result, my computer is continually downloading, trying to install,

> and then failing to install that update. It's getting really annoying.

>

> Is there a way I can get it to stop trying to install that update, or

> otherwise fix the problem? It doesn't tell me why it can't install the

> update.

>

> Thanks.

>

 

Try

 

http://support.microsoft.com/kb/943144

 

Method 1 works for many computers with the same problem.

[Guest #1 cubs nerd]

Re: Can't get update to work

 

 

 

"Clark" wrote:

> Neil wrote:

> > I am running Windows XP Home, and recently updated to SP3. The Windows

> > updater is now trying to install the following update:

> >

> > Security Update for Microsoft Office Excel 2003 (KB951548)

> >

> > However, every time it tries, I just get the message, "Some updates

> > could not be installed," with that update listed.

> >

> > As a result, my computer is continually downloading, trying to

> > install, and then failing to install that update. It's getting really

> > annoying.

> > Is there a way I can get it to stop trying to install that update, or

> > otherwise fix the problem? It doesn't tell me why it can't install the

> > update.

> >

> > Thanks.

>

> copy and paste, run it and do your updates, your fixed.

> I did not write this and I forgot where I got it but it has worked for many

> many customers of mine

> Clark...

>

> Copy/paste below into a notepad doc, and save as(all files) not txt and name

> it updatefix.bat. then run it....

>

>

> rem ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

> echo off

> c:

>

> net stop wuauserv

>

> regsvr32 /u wuapi.dll /s

> regsvr32 /u wups.dll /s

> regsvr32 /u wuaueng.dll /s

> regsvr32 /u wuaueng1.dll /s

> regsvr32 /u wucltui.dll /s

> regsvr32 /u wuweb.dll /s

> regsvr32 /u MSXML3.dll /s

> regsvr32 /u qmgr.dll /s

> regsvr32 /u qmgrprxy.dll /s

> regsvr32 /u jscript.dll /s

> regsvr32 /u wups2.dll /s

> regsvr32 /u atl.dll /s

> regsvr32 wuapi.dll /s

> regsvr32 wups.dll /s

> regsvr32 wuaueng.dll /s

> regsvr32 wuaueng1.dll /s

> regsvr32 wucltui.dll /s

> regsvr32 wuweb.dll /s

> regsvr32 MSXML3.dll /s

> regsvr32 qmgr.dll /s

> regsvr32 qmgrprxy.dll /s

> regsvr32 jscript.dll /s

> regsvr32 wups2.dll /s

> regsvr32 atl.dll /s

>

>

> cd %windir%

> ren SoftwareDistribution SoftDist-old

>

> net start wuauserv

> exit

> rem ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

>

>

> Clark...

> --

> ??

>

>

>

 

 

This worked for me. I tried everything else but nothing worked. thanks.