Guest computerchallengedcc Posted September 12, 2008 Posted September 12, 2008 When shutting down, pc starts to shut down normally, goes to black screen, and then starts over with ssaving settings, shutting down,etc. and is taking much longer than normal to shut down even at this point. I only see two errors in the Events Log, and the time frame is not corresponding to the time that I shut down my pc. Red warning in Event Log says: "Service Control Manager".... The following boot-start or system-start driver(s) failed to load: SASKUTIL For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. The above link does not work! The yellow warning has to do with Windows Defender: Windows Defender Real-Time Protection agent has detected changes. Microsoft recommends you analyze the software that made these changes for potential risks. You can use information about how these programs operate to choose whether to allow them to run or remove them from your computer. Allow changes only if you trust the program or the software publisher. Windows Defender can't undo changes that you allow. For more information please see the following: http://go.microsoft.com/fwlink/?linkid=74409 Scan ID: {81F4F233-F99E-412E-B6A0-CB2702F09493} User: REMOVED Name: Unknown ID: Severity: Not Yet Classified Category: Not Yet Classified Path Found: regkey:HKCU@S-1-5-21-985050144-1848002618-3514997205-1006\Software\Microsoft\Internet Explorer\MenuExt\Add to Anti-Banner;iemenuext:HKCU@S-1-5-21-985050144-1848002618-3514997205-1006\Software\Microsoft\Internet Explorer\MenuExt\Add to Anti-Banner;file:C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\ie_banner_deny.htm Alert Type: Unclassified software Detection Type: This link only takes me to Windows Defender Homepage of Microsoft. I have thought about ending the process for Windows Defnder before shut down, to see if that is the cause, but can't figure out how to do that even. I could really use some help.... I don't have a clue what to do next and my computer skills for troubleshooting are limited at best. Thank you.
Guest Malke Posted September 12, 2008 Posted September 12, 2008 Re: XP 'hangs' at shut down computerchallengedcc wrote: > When shutting down, pc starts to shut down normally, goes to black screen, > and then starts over with ssaving settings, shutting down,etc. and is > taking > much longer than normal to shut down even at this point. I only see two > errors in the Events Log, and the time frame is not corresponding to the > time that I shut down my pc. > > Red warning in Event Log says: "Service Control Manager".... > The following boot-start or system-start driver(s) failed to load: > SASKUTIL > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > The above link does not work! > > The yellow warning has to do with Windows Defender: > > Windows Defender Real-Time Protection agent has detected changes. > Microsoft recommends you analyze the software that made these changes for > potential risks. You can use information about how these programs operate > to choose > whether to allow them to run or remove them from your computer. Allow > changes only if you trust the program or the software publisher. Windows > Defender can't undo changes that you allow. > For more information please see the following: > http://go.microsoft.com/fwlink/?linkid=74409 > Scan ID: {81F4F233-F99E-412E-B6A0-CB2702F09493} > User: REMOVED > Name: Unknown > ID: > Severity: Not Yet Classified > Category: Not Yet Classified > Path Found: > regkey:HKCU@S-1-5-21-985050144-1848002618-3514997205-1006\Software\Microsoft\Internet > Explorer\MenuExt\Add to > Anti-Banner;iemenuext:HKCU@S-1-5-21-985050144-1848002618-3514997205-1006\Software\Microsoft\Internet > Explorer\MenuExt\Add to Anti-Banner;file:C:\Program Files\Kaspersky > Lab\Kaspersky Internet Security 7.0\ie_banner_deny.htm > Alert Type: Unclassified software > Detection Type: > > This link only takes me to Windows Defender Homepage of Microsoft. > > I have thought about ending the process for Windows Defnder before shut > down, to see if that is the cause, but can't figure out how to do that > even. > > I could really use some help.... I don't have a clue what to do next and > my > computer skills for troubleshooting are limited at best. Thank you. Shutdown issues are generally caused by a program and/or process that is refusing to exit gracefully. The program and/or process can be from malware or can be legitimate (such as an invasive antivirus like Norton or McAfee). If you are using a Norton or McAfee product, uninstall it and replace with a better program such as NOD32, Kasperksy, or Avast (free). The Windows Firewall is adequate for most people. Shutdown issues can also be caused by old/poorly written drivers so make sure all drivers are updated. See Step B. below for general driver directions. A.The first step is always to make sure your computer is virus/malware free. http://www.elephantboycomputers.com/page2.html#Removing_Malware B. Drivers - The First Law of Driver Updates is "if it ain't broke, don't fix it". Normally if everything is working you want to leave things as they are. The exception is that heavy-duty gamers will usually want to update their video and sound drivers to squeeze every last bit of performance out of the hardware to get the fastest frame rates. If you're not one of those people, you don't need to update your drivers if there are no problems you are trying to solve. Never get drivers from Windows Update. Get them from: 1. The device mftr.'s website; OR 2. The motherboard mftr.'s website if hardware is onboard; OR 3. The OEM's website for your specific machine if you have an OEM computer (HP, Dell, Sony, etc.). Read the installation instructions on the website where you get the drivers. To find out what hardware is in your computer: 1. Read any documentation you got when you bought the computer. 2. If the computer is OEM, go to the OEM's website for your specific model machine and look at the specs (you'll be there to get the drivers anyway) 3. Download, install and run a free system inventory program like Belarc Advisor or System Information for Windows. http://www.belarc.com/free_download.html - Belarc Advisor http://www.gtopala.com/ - System Information for Windows C. If the computer is virus/malware-free, drivers are current, and no Norton or McAfee programs are installed, then do clean-boot troubleshooting to see which program/process is the culprit: How to perform a clean boot in Vista and XP - http://support.microsoft.com/kb/331796 D. If you need more information, here is an excellent shutdown troubleshooter: http://www.aumha.org/win5/a/shtdwnxp.htm Standard caveat: If troubleshooting the issue is too difficult - and there is absolutely no shame in admitting this isn't your cup of tea - take the machine to a computer repair shop. This will not be your local BigComputerStore/GeekSquad type of place. Get recommendations from family, friends, colleagues. Malke -- MS-MVP Elephant Boy Computers - Don't Panic! FAQ - http://www.elephantboycomputers.com/#FAQ
Guest computerchallengedcc Posted September 12, 2008 Posted September 12, 2008 Re: XP 'hangs' at shut down Malke, Thank you for your help and your suggestions. Will take me a few 'reads' to digest it all :) I failed to mention in my previous post that I do have KIs (Kaspersky Internet Suite 7.0) on this pc. Also have Syblaster, Search and Destroy, Windows Defender, and Malwarebytes. I do keep everything up to date, but drivers... no, have never done that & have never attempted to even search for or install updated drivers.... This part is way over my head so am at a lose as to where to begin with that. :( i will post back and update you once I go through everything you have suggested for me to try. Thank you for your time. "Malke" wrote: > computerchallengedcc wrote: > > > When shutting down, pc starts to shut down normally, goes to black screen, > > and then starts over with ssaving settings, shutting down,etc. and is > > taking > > much longer than normal to shut down even at this point. I only see two > > errors in the Events Log, and the time frame is not corresponding to the > > time that I shut down my pc. > > > > Red warning in Event Log says: "Service Control Manager".... > > The following boot-start or system-start driver(s) failed to load: > > SASKUTIL > > > > For more information, see Help and Support Center at > > http://go.microsoft.com/fwlink/events.asp. > > The above link does not work! > > > > The yellow warning has to do with Windows Defender: > > > > Windows Defender Real-Time Protection agent has detected changes. > > Microsoft recommends you analyze the software that made these changes for > > potential risks. You can use information about how these programs operate > > to choose > > whether to allow them to run or remove them from your computer. Allow > > changes only if you trust the program or the software publisher. Windows > > Defender can't undo changes that you allow. > > For more information please see the following: > > http://go.microsoft.com/fwlink/?linkid=74409 > > Scan ID: {81F4F233-F99E-412E-B6A0-CB2702F09493} > > User: REMOVED > > Name: Unknown > > ID: > > Severity: Not Yet Classified > > Category: Not Yet Classified > > Path Found: > > > regkey:HKCU@S-1-5-21-985050144-1848002618-3514997205-1006\Software\Microsoft\Internet > > Explorer\MenuExt\Add to > > > Anti-Banner;iemenuext:HKCU@S-1-5-21-985050144-1848002618-3514997205-1006\Software\Microsoft\Internet > > Explorer\MenuExt\Add to Anti-Banner;file:C:\Program Files\Kaspersky > > Lab\Kaspersky Internet Security 7.0\ie_banner_deny.htm > > Alert Type: Unclassified software > > Detection Type: > > > > This link only takes me to Windows Defender Homepage of Microsoft. > > > > I have thought about ending the process for Windows Defnder before shut > > down, to see if that is the cause, but can't figure out how to do that > > even. > > > > I could really use some help.... I don't have a clue what to do next and > > my > > computer skills for troubleshooting are limited at best. Thank you. > > Shutdown issues are generally caused by a program and/or process that is > refusing to exit gracefully. The program and/or process can be from malware > or can be legitimate (such as an invasive antivirus like Norton or McAfee). > If you are using a Norton or McAfee product, uninstall it and replace with > a better program such as NOD32, Kasperksy, or Avast (free). The Windows > Firewall is adequate for most people. Shutdown issues can also be caused by > old/poorly written drivers so make sure all drivers are updated. See Step > B. below for general driver directions. > > A.The first step is always to make sure your computer is virus/malware free. > > http://www.elephantboycomputers.com/page2.html#Removing_Malware > > B. Drivers - The First Law of Driver Updates is "if it ain't broke, don't > fix it". Normally if everything is working you want to leave things as they > are. The exception is that heavy-duty gamers will usually want to update > their video and sound drivers to squeeze every last bit of performance out > of the hardware to get the fastest frame rates. If you're not one of those > people, you don't need to update your drivers if there are no problems you > are trying to solve. > > Never get drivers from Windows Update. Get them from: > > 1. The device mftr.'s website; OR > 2. The motherboard mftr.'s website if hardware is onboard; OR > 3. The OEM's website for your specific machine if you have an OEM computer > (HP, Dell, Sony, etc.). > > Read the installation instructions on the website where you get the drivers. > > To find out what hardware is in your computer: > > 1. Read any documentation you got when you bought the computer. > 2. If the computer is OEM, go to the OEM's website for your specific model > machine and look at the specs (you'll be there to get the drivers anyway) > 3. Download, install and run a free system inventory program like Belarc > Advisor or System Information for Windows. > > http://www.belarc.com/free_download.html - Belarc Advisor > http://www.gtopala.com/ - System Information for Windows > > C. If the computer is virus/malware-free, drivers are current, and no Norton > or McAfee programs are installed, then do clean-boot troubleshooting to see > which program/process is the culprit: > > How to perform a clean boot in Vista and XP - > http://support.microsoft.com/kb/331796 > > D. If you need more information, here is an excellent shutdown > troubleshooter: > > http://www.aumha.org/win5/a/shtdwnxp.htm > > Standard caveat: If troubleshooting the issue is too difficult - and there > is absolutely no shame in admitting this isn't your cup of tea - take the > machine to a computer repair shop. This will not be your local > BigComputerStore/GeekSquad type of place. Get recommendations from family, > friends, colleagues. > > Malke > -- > MS-MVP > Elephant Boy Computers - Don't Panic! > FAQ - http://www.elephantboycomputers.com/#FAQ > >
Guest Malke Posted September 12, 2008 Posted September 12, 2008 Re: XP 'hangs' at shut down computerchallengedcc wrote: > Malke, > Thank you for your help and your suggestions. Will take me a few 'reads' > to > digest it all :) I failed to mention in my previous post that I do have > KIs > (Kaspersky Internet Suite 7.0) on this pc. Also have Syblaster, Search > and > Destroy, Windows Defender, and Malwarebytes. I do keep everything up to > date, but drivers... no, have never done that & have never attempted to > even search for or install updated drivers.... This part is way over my > head so am > at a lose as to where to begin with that. :( > i will post back and update you once I go through everything you have > suggested for me to try. Thank you for your time. If you haven't recently installed drivers and have Windows Update not set to automatically download/install so you couldn't have installed drivers from there, it's probably not drivers. So you can skip that part. Malke -- MS-MVP Elephant Boy Computers - Don't Panic! FAQ - http://www.elephantboycomputers.com/#FAQ
Guest Andrew Posted September 12, 2008 Posted September 12, 2008 RE: XP 'hangs' at shut down scan for viruses, and spyware and all that nasty stuff. If it still doesnt work, try running XP in a repair install. "computerchallengedcc" wrote: > When shutting down, pc starts to shut down normally, goes to black screen, > and then starts over with ssaving settings, shutting down,etc. and is taking > much longer than normal to shut down even at this point. I only see two > errors in the Events Log, and the time frame is not corresponding to the time > that I shut down my pc. > > Red warning in Event Log says: "Service Control Manager".... > The following boot-start or system-start driver(s) failed to load: > SASKUTIL > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > The above link does not work! > > The yellow warning has to do with Windows Defender: > > Windows Defender Real-Time Protection agent has detected changes. Microsoft > recommends you analyze the software that made these changes for potential > risks. You can use information about how these programs operate to choose > whether to allow them to run or remove them from your computer. Allow > changes only if you trust the program or the software publisher. Windows > Defender can't undo changes that you allow. > For more information please see the following: > http://go.microsoft.com/fwlink/?linkid=74409 > Scan ID: {81F4F233-F99E-412E-B6A0-CB2702F09493} > User: REMOVED > Name: Unknown > ID: > Severity: Not Yet Classified > Category: Not Yet Classified > Path Found: > regkey:HKCU@S-1-5-21-985050144-1848002618-3514997205-1006\Software\Microsoft\Internet > Explorer\MenuExt\Add to > Anti-Banner;iemenuext:HKCU@S-1-5-21-985050144-1848002618-3514997205-1006\Software\Microsoft\Internet > Explorer\MenuExt\Add to Anti-Banner;file:C:\Program Files\Kaspersky > Lab\Kaspersky Internet Security 7.0\ie_banner_deny.htm > Alert Type: Unclassified software > Detection Type: > > This link only takes me to Windows Defender Homepage of Microsoft. > > I have thought about ending the process for Windows Defnder before shut > down, to see if that is the cause, but can't figure out how to do that even. > > I could really use some help.... I don't have a clue what to do next and my > computer skills for troubleshooting are limited at best. Thank you. > > > > > > > > >
Guest computerchallengedcc Posted September 13, 2008 Posted September 13, 2008 RE: XP 'hangs' at shut down Still working on this :( I found out that the red warning that refers to SASKUTIL has something to do with Super AntiSpyware... I do not, and have never had this program on my pc so can't imagine what that is all about. I currently have S &D, Spyblaster, malwarebytes, 7 Windows Defender on this pc.... I hope to have enough time today to work on all your suggestions and see what I can do. I am printing out everything to refer back to. Thank you. "computerchallengedcc" wrote: > When shutting down, pc starts to shut down normally, goes to black screen, > and then starts over with ssaving settings, shutting down,etc. and is taking > much longer than normal to shut down even at this point. I only see two > errors in the Events Log, and the time frame is not corresponding to the time > that I shut down my pc. > > Red warning in Event Log says: "Service Control Manager".... > The following boot-start or system-start driver(s) failed to load: > SASKUTIL > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > The above link does not work! > > The yellow warning has to do with Windows Defender: > > Windows Defender Real-Time Protection agent has detected changes. Microsoft > recommends you analyze the software that made these changes for potential > risks. You can use information about how these programs operate to choose > whether to allow them to run or remove them from your computer. Allow > changes only if you trust the program or the software publisher. Windows > Defender can't undo changes that you allow. > For more information please see the following: > http://go.microsoft.com/fwlink/?linkid=74409 > Scan ID: {81F4F233-F99E-412E-B6A0-CB2702F09493} > User: REMOVED > Name: Unknown > ID: > Severity: Not Yet Classified > Category: Not Yet Classified > Path Found: > regkey:HKCU@S-1-5-21-985050144-1848002618-3514997205-1006\Software\Microsoft\Internet > Explorer\MenuExt\Add to > Anti-Banner;iemenuext:HKCU@S-1-5-21-985050144-1848002618-3514997205-1006\Software\Microsoft\Internet > Explorer\MenuExt\Add to Anti-Banner;file:C:\Program Files\Kaspersky > Lab\Kaspersky Internet Security 7.0\ie_banner_deny.htm > Alert Type: Unclassified software > Detection Type: > > This link only takes me to Windows Defender Homepage of Microsoft. > > I have thought about ending the process for Windows Defnder before shut > down, to see if that is the cause, but can't figure out how to do that even. > > I could really use some help.... I don't have a clue what to do next and my > computer skills for troubleshooting are limited at best. Thank you. > > > > > > > > >
Guest computerchallengedcc Posted September 13, 2008 Posted September 13, 2008 RE: XP 'hangs' at shut down UPDATE: Just for the heck of it, i did a search on my pc for 'Super AntiSpyware' and it came up with 7 folders for it from last year in march. I sure don't recall downloading or installing it. It does not show up in Add/remove Porgrams. Some of these folders are empty. Can I safely delete them all, and could this be part of my issue? (sigh) CC "computerchallengedcc" wrote: > Still working on this :( > I found out that the red warning that refers to SASKUTIL has something to do > with Super AntiSpyware... I do not, and have never had this program on my pc > so can't imagine what that is all about. > I currently have S &D, Spyblaster, malwarebytes, 7 Windows Defender on this > pc.... > I hope to have enough time today to work on all your suggestions and see > what I can do. I am printing out everything to refer back to. Thank you. > > "computerchallengedcc" wrote: > > > When shutting down, pc starts to shut down normally, goes to black screen, > > and then starts over with ssaving settings, shutting down,etc. and is taking > > much longer than normal to shut down even at this point. I only see two > > errors in the Events Log, and the time frame is not corresponding to the time > > that I shut down my pc. > > > > Red warning in Event Log says: "Service Control Manager".... > > The following boot-start or system-start driver(s) failed to load: > > SASKUTIL > > > > For more information, see Help and Support Center at > > http://go.microsoft.com/fwlink/events.asp. > > The above link does not work! > > > > The yellow warning has to do with Windows Defender: > > > > Windows Defender Real-Time Protection agent has detected changes. Microsoft > > recommends you analyze the software that made these changes for potential > > risks. You can use information about how these programs operate to choose > > whether to allow them to run or remove them from your computer. Allow > > changes only if you trust the program or the software publisher. Windows > > Defender can't undo changes that you allow. > > For more information please see the following: > > http://go.microsoft.com/fwlink/?linkid=74409 > > Scan ID: {81F4F233-F99E-412E-B6A0-CB2702F09493} > > User: REMOVED > > Name: Unknown > > ID: > > Severity: Not Yet Classified > > Category: Not Yet Classified > > Path Found: > > regkey:HKCU@S-1-5-21-985050144-1848002618-3514997205-1006\Software\Microsoft\Internet > > Explorer\MenuExt\Add to > > Anti-Banner;iemenuext:HKCU@S-1-5-21-985050144-1848002618-3514997205-1006\Software\Microsoft\Internet > > Explorer\MenuExt\Add to Anti-Banner;file:C:\Program Files\Kaspersky > > Lab\Kaspersky Internet Security 7.0\ie_banner_deny.htm > > Alert Type: Unclassified software > > Detection Type: > > > > This link only takes me to Windows Defender Homepage of Microsoft. > > > > I have thought about ending the process for Windows Defnder before shut > > down, to see if that is the cause, but can't figure out how to do that even. > > > > I could really use some help.... I don't have a clue what to do next and my > > computer skills for troubleshooting are limited at best. Thank you. > > > > > > > > > > > > > > > > > >
Guest Andrew Posted September 13, 2008 Posted September 13, 2008 RE: XP 'hangs' at shut down I think you should delete them if they dont show up in add / romove. It probably is a old program that you installed, OR it is a virus / spyware that hid the nasty stuff. Look in the folders. I suggest you delete it. If it wont delete, check for EXEs in that folder and kill the process for the EXEs, unless its something important like crss or smss. Those are system processes and Ive seen many viruses disguised as those processes. Then, at last resort, use a program called unlocker to delete the folder. Use you anti-spyware AND anti-virus software to delete whatever it finds. Hope this works :) "computerchallengedcc" wrote: > UPDATE: Just for the heck of it, i did a search on my pc for 'Super > AntiSpyware' and it came up with 7 folders for it from last year in march. I > sure don't recall downloading or installing it. It does not show up in > Add/remove Porgrams. Some of these folders are empty. Can I safely delete > them all, and could this be part of my issue? (sigh) CC > > "computerchallengedcc" wrote: > > > Still working on this :( > > I found out that the red warning that refers to SASKUTIL has something to do > > with Super AntiSpyware... I do not, and have never had this program on my pc > > so can't imagine what that is all about. > > I currently have S &D, Spyblaster, malwarebytes, 7 Windows Defender on this > > pc.... > > I hope to have enough time today to work on all your suggestions and see > > what I can do. I am printing out everything to refer back to. Thank you. > > > > "computerchallengedcc" wrote: > > > > > When shutting down, pc starts to shut down normally, goes to black screen, > > > and then starts over with ssaving settings, shutting down,etc. and is taking > > > much longer than normal to shut down even at this point. I only see two > > > errors in the Events Log, and the time frame is not corresponding to the time > > > that I shut down my pc. > > > > > > Red warning in Event Log says: "Service Control Manager".... > > > The following boot-start or system-start driver(s) failed to load: > > > SASKUTIL > > > > > > For more information, see Help and Support Center at > > > http://go.microsoft.com/fwlink/events.asp. > > > The above link does not work! > > > > > > The yellow warning has to do with Windows Defender: > > > > > > Windows Defender Real-Time Protection agent has detected changes. Microsoft > > > recommends you analyze the software that made these changes for potential > > > risks. You can use information about how these programs operate to choose > > > whether to allow them to run or remove them from your computer. Allow > > > changes only if you trust the program or the software publisher. Windows > > > Defender can't undo changes that you allow. > > > For more information please see the following: > > > http://go.microsoft.com/fwlink/?linkid=74409 > > > Scan ID: {81F4F233-F99E-412E-B6A0-CB2702F09493} > > > User: REMOVED > > > Name: Unknown > > > ID: > > > Severity: Not Yet Classified > > > Category: Not Yet Classified > > > Path Found: > > > regkey:HKCU@S-1-5-21-985050144-1848002618-3514997205-1006\Software\Microsoft\Internet > > > Explorer\MenuExt\Add to > > > Anti-Banner;iemenuext:HKCU@S-1-5-21-985050144-1848002618-3514997205-1006\Software\Microsoft\Internet > > > Explorer\MenuExt\Add to Anti-Banner;file:C:\Program Files\Kaspersky > > > Lab\Kaspersky Internet Security 7.0\ie_banner_deny.htm > > > Alert Type: Unclassified software > > > Detection Type: > > > > > > This link only takes me to Windows Defender Homepage of Microsoft. > > > > > > I have thought about ending the process for Windows Defnder before shut > > > down, to see if that is the cause, but can't figure out how to do that even. > > > > > > I could really use some help.... I don't have a clue what to do next and my > > > computer skills for troubleshooting are limited at best. Thank you. > > > > > > > > > > > > > > > > > > > > > > > > > > >
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