Guest _Who Posted September 13, 2008 Posted September 13, 2008 Anyone know what SupportSoft software on my XP might be for? I know of their site but I've never purchased anything from them. In ProgramFiles there is a folder support.com which I'm guessing belongs to it. All the sub folders are empty except that bin has 3 .dll's It also appears in me Add or Remove Programs list. === A maybe related question: What is the name of the Roadrunner magic software? The dialog box use to pop up when my service was not good. I no longer need it but don't know where the file is. === I'm having trouble with the computer hanging on boot and like to get rid of anything I don't use - especially the services. Thank
Guest nass Posted September 13, 2008 Posted September 13, 2008 RE: SupportSoft on an XP. What is it? "_Who" wrote: > Anyone know what SupportSoft software on my XP might be for? > > I know of their site but I've never purchased anything from them. > > In ProgramFiles there is a folder support.com which I'm guessing belongs to > it. > All the sub folders are empty except that bin has 3 .dll's > > It also appears in me Add or Remove Programs list. > > === > A maybe related question: > What is the name of the Roadrunner magic software? > The dialog box use to pop up when my service was not good. > I no longer need it but don't know where the file is. > > === > I'm having trouble with the computer hanging on boot and like to get rid of > anything I don't use - especially the services. > > Thank Does your machine Manufactuer by DELL? DELL use this Desktop remote servie software when they troubleshoot your machine problem if you contact them.
Guest _Who Posted September 13, 2008 Posted September 13, 2008 Re: SupportSoft on an XP. What is it? That sound like it. Yes it is Dell If I remove it can I get it from Dell later Thanks "nass" <nass@discussions.microsoft.com> wrote in message news:DD1058AD-FC4D-4E9F-AB09-D6B00542A189@microsoft.com... > > > "_Who" wrote: > >> Anyone know what SupportSoft software on my XP might be for? >> >> I know of their site but I've never purchased anything from them. >> >> In ProgramFiles there is a folder support.com which I'm guessing belongs >> to >> it. >> All the sub folders are empty except that bin has 3 .dll's >> >> It also appears in me Add or Remove Programs list. >> >> === >> A maybe related question: >> What is the name of the Roadrunner magic software? >> The dialog box use to pop up when my service was not good. >> I no longer need it but don't know where the file is. >> >> === >> I'm having trouble with the computer hanging on boot and like to get rid >> of >> anything I don't use - especially the services. >> >> Thank > > Does your machine Manufactuer by DELL? > DELL use this Desktop remote servie software when they troubleshoot your > machine problem if you contact them. >
Guest Curt Christianson Posted September 13, 2008 Posted September 13, 2008 Re: SupportSoft on an XP. What is it? Way to go nass--good catch! -- Curt http://dundats.mvps.org/ http://www.aumha.org/ http://dundats.mvps.org/AutoIt/default.aspx "nass" <nass@discussions.microsoft.com> wrote in message news:DD1058AD-FC4D-4E9F-AB09-D6B00542A189@microsoft.com... > > > "_Who" wrote: > >> Anyone know what SupportSoft software on my XP might be for? >> >> I know of their site but I've never purchased anything from them. >> >> In ProgramFiles there is a folder support.com which I'm guessing belongs >> to >> it. >> All the sub folders are empty except that bin has 3 .dll's >> >> It also appears in me Add or Remove Programs list. >> >> === >> A maybe related question: >> What is the name of the Roadrunner magic software? >> The dialog box use to pop up when my service was not good. >> I no longer need it but don't know where the file is. >> >> === >> I'm having trouble with the computer hanging on boot and like to get rid >> of >> anything I don't use - especially the services. >> >> Thank > > Does your machine Manufactuer by DELL? > DELL use this Desktop remote servie software when they troubleshoot your > machine problem if you contact them. >
Guest nass Posted September 13, 2008 Posted September 13, 2008 Re: SupportSoft on an XP. What is it? Rereading the link on supportsoft site made me come to a conclusion and best if you uninstall it. Read this Quote: <Q> ActiveX Controls Security Update Through a security audit, we have been advised of a security vulnerability with certain older versions of our software. The vulnerability happens when SupportSoft software is used to fix a problem on an end-user's computer. During the course of resolving a technical problem, controls are installed on the end-user's PC. These controls can, in some limited instances, enable a hacker/attacker to exploit a user's system. SupportSoft believes that the possibility of a vulnerable system being accessed is small, and we are not aware that any vulnerable system has been exploited. Nonetheless, we take any security vulnerability extremely seriously and have been working with our Corporate customers to ensure that they have updates to our software which resolve these issues. With the public disclosure of this vulnerability by various security organizations, we felt it was important to make available updates for those controls which were affected. We have provided more detailed information related to this vulnerability and an update on the ActiveX Controls update page. </Q> "_Who" wrote: > That sound like it. Yes it is Dell > If I remove it can I get it from Dell later > > Thanks > > "nass" <nass@discussions.microsoft.com> wrote in message > news:DD1058AD-FC4D-4E9F-AB09-D6B00542A189@microsoft.com... > > > > > > "_Who" wrote: > > > >> Anyone know what SupportSoft software on my XP might be for? > >> > >> I know of their site but I've never purchased anything from them. > >> > >> In ProgramFiles there is a folder support.com which I'm guessing belongs > >> to > >> it. > >> All the sub folders are empty except that bin has 3 .dll's > >> > >> It also appears in me Add or Remove Programs list. > >> > >> === > >> A maybe related question: > >> What is the name of the Roadrunner magic software? > >> The dialog box use to pop up when my service was not good. > >> I no longer need it but don't know where the file is. > >> > >> === > >> I'm having trouble with the computer hanging on boot and like to get rid > >> of > >> anything I don't use - especially the services. > >> > >> Thank > > > > Does your machine Manufactuer by DELL? > > DELL use this Desktop remote servie software when they troubleshoot your > > machine problem if you contact them. > > > > >
Guest nass Posted September 13, 2008 Posted September 13, 2008 Re: SupportSoft on an XP. What is it? LOL nass "Curt Christianson" wrote: > Way to go nass--good catch! > > -- > Curt > > http://dundats.mvps.org/ > http://www.aumha.org/ > http://dundats.mvps.org/AutoIt/default.aspx > > > > > > "nass" <nass@discussions.microsoft.com> wrote in message > news:DD1058AD-FC4D-4E9F-AB09-D6B00542A189@microsoft.com... > > > > > > "_Who" wrote: > > > >> Anyone know what SupportSoft software on my XP might be for? > >> > >> I know of their site but I've never purchased anything from them. > >> > >> In ProgramFiles there is a folder support.com which I'm guessing belongs > >> to > >> it. > >> All the sub folders are empty except that bin has 3 .dll's > >> > >> It also appears in me Add or Remove Programs list. > >> > >> === > >> A maybe related question: > >> What is the name of the Roadrunner magic software? > >> The dialog box use to pop up when my service was not good. > >> I no longer need it but don't know where the file is. > >> > >> === > >> I'm having trouble with the computer hanging on boot and like to get rid > >> of > >> anything I don't use - especially the services. > >> > >> Thank > > > > Does your machine Manufactuer by DELL? > > DELL use this Desktop remote servie software when they troubleshoot your > > machine problem if you contact them. > > > > >
Guest _Who Posted September 13, 2008 Posted September 13, 2008 Re: SupportSoft on an XP. What is it? thanks a lot "nass" <nass@discussions.microsoft.com> wrote in message news:7D4D6EDD-B709-4BBD-BA0D-654FEC0AA811@microsoft.com... > > Rereading the link on supportsoft site made me come to a conclusion and > best if you uninstall it. > Read this Quote: > <Q> > ActiveX Controls Security Update > > Through a security audit, we have been advised of a security vulnerability > with certain older versions of our software. The vulnerability happens > when > SupportSoft software is used to fix a problem on an end-user's computer. > During the course of resolving a technical problem, controls are installed > on > the end-user's PC. These controls can, in some limited instances, enable a > hacker/attacker to exploit a user's system. > > SupportSoft believes that the possibility of a vulnerable system being > accessed is small, and we are not aware that any vulnerable system has > been > exploited. Nonetheless, we take any security vulnerability extremely > seriously and have been working with our Corporate customers to ensure > that > they have updates to our software which resolve these issues. With the > public > disclosure of this vulnerability by various security organizations, we > felt > it was important to make available updates for those controls which were > affected. We have provided more detailed information related to this > vulnerability and an update on the ActiveX Controls update page. > </Q> > > "_Who" wrote: > >> That sound like it. Yes it is Dell >> If I remove it can I get it from Dell later >> >> Thanks >> >> "nass" <nass@discussions.microsoft.com> wrote in message >> news:DD1058AD-FC4D-4E9F-AB09-D6B00542A189@microsoft.com... >> > >> > >> > "_Who" wrote: >> > >> >> Anyone know what SupportSoft software on my XP might be for? >> >> >> >> I know of their site but I've never purchased anything from them. >> >> >> >> In ProgramFiles there is a folder support.com which I'm guessing >> >> belongs >> >> to >> >> it. >> >> All the sub folders are empty except that bin has 3 .dll's >> >> >> >> It also appears in me Add or Remove Programs list. >> >> >> >> === >> >> A maybe related question: >> >> What is the name of the Roadrunner magic software? >> >> The dialog box use to pop up when my service was not good. >> >> I no longer need it but don't know where the file is. >> >> >> >> === >> >> I'm having trouble with the computer hanging on boot and like to get >> >> rid >> >> of >> >> anything I don't use - especially the services. >> >> >> >> Thank >> > >> > Does your machine Manufactuer by DELL? >> > DELL use this Desktop remote servie software when they troubleshoot >> > your >> > machine problem if you contact them. >> > >> >> >>
Guest nass Posted September 13, 2008 Posted September 13, 2008 Re: SupportSoft on an XP. What is it? You are welcome and good luck. nass "_Who" wrote: > thanks a lot > > "nass" <nass@discussions.microsoft.com> wrote in message > news:7D4D6EDD-B709-4BBD-BA0D-654FEC0AA811@microsoft.com... > > > > Rereading the link on supportsoft site made me come to a conclusion and > > best if you uninstall it. > > Read this Quote: > > <Q> > > ActiveX Controls Security Update > > > > Through a security audit, we have been advised of a security vulnerability > > with certain older versions of our software. The vulnerability happens > > when > > SupportSoft software is used to fix a problem on an end-user's computer. > > During the course of resolving a technical problem, controls are installed > > on > > the end-user's PC. These controls can, in some limited instances, enable a > > hacker/attacker to exploit a user's system. > > > > SupportSoft believes that the possibility of a vulnerable system being > > accessed is small, and we are not aware that any vulnerable system has > > been > > exploited. Nonetheless, we take any security vulnerability extremely > > seriously and have been working with our Corporate customers to ensure > > that > > they have updates to our software which resolve these issues. With the > > public > > disclosure of this vulnerability by various security organizations, we > > felt > > it was important to make available updates for those controls which were > > affected. We have provided more detailed information related to this > > vulnerability and an update on the ActiveX Controls update page. > > </Q> > > > > "_Who" wrote: > > > >> That sound like it. Yes it is Dell > >> If I remove it can I get it from Dell later > >> > >> Thanks > >> > >> "nass" <nass@discussions.microsoft.com> wrote in message > >> news:DD1058AD-FC4D-4E9F-AB09-D6B00542A189@microsoft.com... > >> > > >> > > >> > "_Who" wrote: > >> > > >> >> Anyone know what SupportSoft software on my XP might be for? > >> >> > >> >> I know of their site but I've never purchased anything from them. > >> >> > >> >> In ProgramFiles there is a folder support.com which I'm guessing > >> >> belongs > >> >> to > >> >> it. > >> >> All the sub folders are empty except that bin has 3 .dll's > >> >> > >> >> It also appears in me Add or Remove Programs list. > >> >> > >> >> === > >> >> A maybe related question: > >> >> What is the name of the Roadrunner magic software? > >> >> The dialog box use to pop up when my service was not good. > >> >> I no longer need it but don't know where the file is. > >> >> > >> >> === > >> >> I'm having trouble with the computer hanging on boot and like to get > >> >> rid > >> >> of > >> >> anything I don't use - especially the services. > >> >> > >> >> Thank > >> > > >> > Does your machine Manufactuer by DELL? > >> > DELL use this Desktop remote servie software when they troubleshoot > >> > your > >> > machine problem if you contact them. > >> > > >> > >> > >> > > >
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