Hard Drive making a clunking noise (Solved)

[Vr5fx]

So my new PC of 3 months has started to make me upset, I've tried posting on it to no avail.

The past 2 days it has been near on unusable, both under load and idle its been making clunking noise, each time it gets into a loop of this noise (clunk....clunkclunk [repeat]) windows hangs for 5-10 seconds. I tried uploading a video of it but decided to hang during upload so it failed. I also tried to post on here but got the hump and turned it off (using my tablet at the moment).

I will try posting on it again later with the information that Speccy gives.

 

Thanks

Steve

[Vr5fx]

https://www.youtube.com/watch?v=Bnn4vRt5Q20

You might need to turn the volume up quite high to hear the clicking noises.

 

 

 

Hard Drives

Hitachi HDS721010DLE630 ATA Device

Manufacturer Hitachi

Product Family Deskstar

Series Prefix Standard

Model Capacity For This Specific Drive 100GB

Heads 16

Cylinders 16383

SATA type SATA-II 3.0Gb/s

Device type Fixed

ATA Standard ATA8-ACS

LBA Size 48-bit LBA

Power On Count 185 times

Power On Time 21.2 days

Speed, Expressed in Revolutions Per Minute (rpm) 7200

Features S.M.A.R.T., APM, NCQ

Transfer Mode SATA III

Interface SATA

Capacity 977GB

Real size 1,000,204,886,016 bytes

RAID Type None

S.M.A.R.T

01 Read Error Rate 097 (097 worst) Data 0000060000

02 Throughput Performance 140 (140) Data 000000004B

03 Spin-Up Time 125 (125) Data 0000B900B7

04 Start/Stop Count 100 (100) Data 00000000B9

05 Reallocated Sectors Count 074 (074) Data 0000000288

07 Seek Error Rate 100 (100) Data 0000000000

08 Seek Time Performance 115 (115) Data 0000000022

09 Power-On Hours (POH) 100 (100) Data 00000001FC

0A Spin Retry Count 100 (100) Data 0000000000

0C Device Power Cycle Count 100 (100) Data 00000000B9

C0 Power-off Retract Count 099 (099) Data 0000000777

C1 Load/Unload Cycle Count 099 (099) Data 0000000777

C2 Temperature 230 (230) Data 00000F001A

C4 Reallocation Event Count 050 (050) Data 0000000425

C5 Current Pending Sector Count 100 (100) Data 0000000000

C6 Uncorrectable Sector Count 100 (100) Data 0000000000

C7 UltraDMA CRC Error Count 200 (200) Data 0000000000

Temperature 26 °C

Temperature Range ok (less than 50 °C)

Status Good

Partition 0

Partition ID Disk #0, Partition #0

Disk Letter G:

File System NTFS

Volume Serial Number A0A02853

Size 99MB

Used Space 29MB (30%)

Free Space 70MB (70%)

Partition 1

Partition ID Disk #0, Partition #1

Disk Letter C:

File System NTFS

Volume Serial Number FEA2F033

Size 931GB

Used Space 132GB (15%)

Free Space 799GB (85%)

[Jelly Bean]

That realy dont sound good,have you run chkdsk on the hard drive?

[Synapse]

It is goosed, will never work properly again. The noise you hear is the read head jumping back to park position, It won't check disc properly. Contact the supplier, it needs to go back under warranty :(

[KenB]

Hi,

I have to agree with Synapse ..............it needs to go back under warranty.

 

You are getting no errors with your S.M.A.R.T log - so presumably you can still boot up ?

If you can I would advise you to recover all data off the drive that you want.

When you return it the supplier will probably replace the drive - and you will lose anything on it.

 

See here for an explanation as to what could be happening

[Vr5fx]

Took 6 attempts to boot to Windows this morning. 1st attempt it wanted a boot device and the rest were hanging on the Windows logo.

I recently formatted hoping to cure the problem as before it only did it once a day or so, so I have no important data on it

The thought of sending the whole PC back really annoys me, I'll message the seller and see what is said.

That video you posted Ken is very useful, it does sound very similar to the problem I am having.

Also, which is very odd, I'm not getting any clicking noise now.... It's rather peacful to be honest.

[KenB]

You need to speak to the seller.

 

Any clicking noises from a hard drive indicates a mechanical problem - even if it is intermittent.

 

Do not tell the seller that you have had the hard drive out as this may void your warranty.

[Vr5fx]

I spoke to the seller via Ebay, and they were very helpful...

I was honest with them straight away as I have modified the PC (Heatsink, fans ect) so it had all been stripped out at one point.

The HDD is currently in the post back to them. Glad I haven't got to send the whole tower... Yay!

Waiting to hear a reply now.

[KenB]

If the drive is replaced the Operating System will need to be installed on the new drive.

To do this they will need the case - unless they build all of their systems using the same hardware and motherboard.

[Vr5fx]

[solved]

 

 

I imagine they could rebuild the same system (they still have the same build for sale)

I received the replacement today. I have noticed a difference in noise, it's near on silent :)

Only cost was the P+P to send the knackered HDD back to them, not a big deal, beats having to fork out for a brand new one.

Edited April 3, 2012 by Vr5fx