can't bring windows back

[Guest pentium]

hi. please help me. Im on winXP Sp2 and I can't seem to log on windows again.

Everytime I boot my PC, it goes to a black screen with some options of safe

mode, boot to las known configuration and so on. I tried all the options and

nothing worked. I tried pressing f8 and still no luck. When I long press the

del button while it's restarting, it gave me standard CMOS features, advanced

bios features, ect. what will I do? thanks so much in advance!

[Guest Malke]

Re: can't bring windows back

 

pentium wrote:

> hi. please help me. Im on winXP Sp2 and I can't seem to log on windows

> again. Everytime I boot my PC, it goes to a black screen with some options

> of safe mode, boot to las known configuration and so on. I tried all the

> options and nothing worked. I tried pressing f8 and still no luck. When I

> long press the del button while it's restarting, it gave me standard CMOS

> features, advanced bios features, ect. what will I do? thanks so much in

> advance!

 

I'm sorry but this isn't enough information to give you focused advice. What

is the recent history of this machine? What are some of the details about

your computer (make/model/age, etc.)? What antivirus/security software do

you have installed?

 

The issue could be software or hardware, there is simply no way for us to

tell without knowing more.

 

Malke

--

MS-MVP

Elephant Boy Computers - Don't Panic!

FAQ - http://www.elephantboycomputers.com/#FAQ

[Guest pentium]

Re: can't bring windows back

 

my brother sent it to us while he was having a vacation in asia. when we set

it up, it worked just fine until we shut it down for the night. the brand is

an LG (it says on the tower). and we just had the sygate firewall in there.

thanks for the quick reply

 

"Malke" wrote:

> pentium wrote:

>

> > hi. please help me. Im on winXP Sp2 and I can't seem to log on windows

> > again. Everytime I boot my PC, it goes to a black screen with some options

> > of safe mode, boot to las known configuration and so on. I tried all the

> > options and nothing worked. I tried pressing f8 and still no luck. When I

> > long press the del button while it's restarting, it gave me standard CMOS

> > features, advanced bios features, ect. what will I do? thanks so much in

> > advance!

>

> I'm sorry but this isn't enough information to give you focused advice. What

> is the recent history of this machine? What are some of the details about

> your computer (make/model/age, etc.)? What antivirus/security software do

> you have installed?

>

> The issue could be software or hardware, there is simply no way for us to

> tell without knowing more.

>

> Malke

> --

> MS-MVP

> Elephant Boy Computers - Don't Panic!

> FAQ - http://www.elephantboycomputers.com/#FAQ

>

>

[Guest pentium]

Re: can't bring windows back

 

should i reinstall winXP? will that work? will that boot to disk?

 

"pentium" wrote:

> my brother sent it to us while he was having a vacation in asia. when we set

> it up, it worked just fine until we shut it down for the night. the brand is

> an LG (it says on the tower). and we just had the sygate firewall in there.

> thanks for the quick reply

>

> "Malke" wrote:

>

> > pentium wrote:

> >

> > > hi. please help me. Im on winXP Sp2 and I can't seem to log on windows

> > > again. Everytime I boot my PC, it goes to a black screen with some options

> > > of safe mode, boot to las known configuration and so on. I tried all the

> > > options and nothing worked. I tried pressing f8 and still no luck. When I

> > > long press the del button while it's restarting, it gave me standard CMOS

> > > features, advanced bios features, ect. what will I do? thanks so much in

> > > advance!

> >

> > I'm sorry but this isn't enough information to give you focused advice. What

> > is the recent history of this machine? What are some of the details about

> > your computer (make/model/age, etc.)? What antivirus/security software do

> > you have installed?

> >

> > The issue could be software or hardware, there is simply no way for us to

> > tell without knowing more.

> >

> > Malke

> > --

> > MS-MVP

> > Elephant Boy Computers - Don't Panic!

> > FAQ - http://www.elephantboycomputers.com/#FAQ

> >

> >

[Guest Malke]

Re: can't bring windows back

 

pentium wrote:

> my brother sent it to us while he was having a vacation in asia. when we

> set it up, it worked just fine until we shut it down for the night. the

> brand is an LG (it says on the tower). and we just had the sygate firewall

> in there. thanks for the quick reply

 

Still not much information about the machine. No antivirus installed? Used

computer? Test the hardware, at least a quick diagnostic on the hard drive

and RAM, and if all is good do a clean install of Windows.

 

http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

 

http://michaelstevenstech.com/cleanxpinstall.html - Clean Install How-To

http://www.elephantboycomputers.com/page2.html#Reinstalling_Windows - What

you will need on-hand

 

Standard disclaimer: I can't see and test your computer myself, so these are

just suggestions based on many years of being a professional computer tech;

suggestions based on what you've written. You should not take my

suggestions as a definitive diagnosis. If you can't do the work yourself

(and there is no shame in admitting this isn't your cup of tea), take the

machine to a professional computer repair shop (not your local equivalent

of BigComputerStore/GeekSquad). If possible, have all your data backed up

before you take the machine into a shop.

 

Malke

--

MS-MVP

Elephant Boy Computers - Don't Panic!

FAQ - http://www.elephantboycomputers.com/#FAQ

[Guest pentium]

Re: can't bring windows back

 

thanks for the info. i will do a clean install on the pc. one question

though, can I use a different windows xp set up cd? i don't have the software

for this particular pc.

 

"Malke" wrote:

> pentium wrote:

>

> > my brother sent it to us while he was having a vacation in asia. when we

> > set it up, it worked just fine until we shut it down for the night. the

> > brand is an LG (it says on the tower). and we just had the sygate firewall

> > in there. thanks for the quick reply

>

> Still not much information about the machine. No antivirus installed? Used

> computer? Test the hardware, at least a quick diagnostic on the hard drive

> and RAM, and if all is good do a clean install of Windows.

>

> http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

>

> http://michaelstevenstech.com/cleanxpinstall.html - Clean Install How-To

> http://www.elephantboycomputers.com/page2.html#Reinstalling_Windows - What

> you will need on-hand

>

> Standard disclaimer: I can't see and test your computer myself, so these are

> just suggestions based on many years of being a professional computer tech;

> suggestions based on what you've written. You should not take my

> suggestions as a definitive diagnosis. If you can't do the work yourself

> (and there is no shame in admitting this isn't your cup of tea), take the

> machine to a professional computer repair shop (not your local equivalent

> of BigComputerStore/GeekSquad). If possible, have all your data backed up

> before you take the machine into a shop.

>

> Malke

> --

> MS-MVP

> Elephant Boy Computers - Don't Panic!

> FAQ - http://www.elephantboycomputers.com/#FAQ

>

>

[Guest ArameFarpado]

Re: can't bring windows back

 

Em Domingo, 14 de Setembro de 2008 13:00, pentium escreveu:

> hi. please help me. Im on winXP Sp2 and I can't seem to log on windows

> again. Everytime I boot my PC, it goes to a black screen with some options

> of safe mode, boot to las known configuration and so on. I tried all the

> options and nothing worked. I tried pressing f8 and still no luck. When I

> long press the del button while it's restarting, it gave me standard CMOS

> features, advanced bios features, ect. what will I do? thanks so much in

> advance!

 

if it doesn't start in safe mode, reinstall the system

[Guest pentium]

Re: can't bring windows back

 

yup, I will do that tomorrow and will post back. thanks a lot guys!

but what if it won't "boot from cd", how will I get to BIOS? should I press

DEL again while it's rebooting?

 

"ArameFarpado" wrote:

> Em Domingo, 14 de Setembro de 2008 13:00, pentium escreveu:

>

> > hi. please help me. Im on winXP Sp2 and I can't seem to log on windows

> > again. Everytime I boot my PC, it goes to a black screen with some options

> > of safe mode, boot to las known configuration and so on. I tried all the

> > options and nothing worked. I tried pressing f8 and still no luck. When I

> > long press the del button while it's restarting, it gave me standard CMOS

> > features, advanced bios features, ect. what will I do? thanks so much in

> > advance!

>

> if it doesn't start in safe mode, reinstall the system

>

[Guest Daave]

Re: can't bring windows back

 

"pentium" <pentium@discussions.microsoft.com> wrote in message

news:6A064E87-2FA5-48CD-8193-5DC5CFDEABC2@microsoft.com...

> "Malke" wrote:

>

>> pentium wrote:

>>

>> > my brother sent it to us while he was having a vacation in asia.

>> > when we

>> > set it up, it worked just fine until we shut it down for the night.

>> > the

>> > brand is an LG (it says on the tower). and we just had the sygate

>> > firewall

>> > in there. thanks for the quick reply

>>

>> Still not much information about the machine. No antivirus installed?

>> Used

>> computer? Test the hardware, at least a quick diagnostic on the hard

>> drive

>> and RAM, and if all is good do a clean install of Windows.

>>

>> http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

>>

>> http://michaelstevenstech.com/cleanxpinstall.html - Clean Install

>> How-To

>> http://www.elephantboycomputers.com/page2.html#Reinstalling_Windows -

>> What

>> you will need on-hand

>>

>> Standard disclaimer: I can't see and test your computer myself, so

>> these are

>> just suggestions based on many years of being a professional computer

>> tech;

>> suggestions based on what you've written. You should not take my

>> suggestions as a definitive diagnosis. If you can't do the work

>> yourself

>> (and there is no shame in admitting this isn't your cup of tea), take

>> the

>> machine to a professional computer repair shop (not your local

>> equivalent

>> of BigComputerStore/GeekSquad). If possible, have all your data

>> backed up

>> before you take the machine into a shop.

> thanks for the info. i will do a clean install on the pc.

 

Does your brother expect his PC to be returned to him? If he has any

data on there (documents, photos, music, etc.), a clean install will

wipe it all away.

[Guest Malke]

Re: can't bring windows back

 

pentium wrote:

> thanks for the info. i will do a clean install on the pc. one question

> though, can I use a different windows xp set up cd? i don't have the

> software for this particular pc.

 

You need to use installation media that matches the version installed; i.e.,

XP Home/Pro/Media Center retail/OEM. If the machine is not an OEM (Dell,

HP, generic w/COA sticker on the case) then because you can no longer get

into the operating system you'll probably need to purchase a full retail

copy of whatever version of XP you want to run.

 

Malke

--

MS-MVP

Elephant Boy Computers - Don't Panic!

FAQ - http://www.elephantboycomputers.com/#FAQ

[Guest ArameFarpado]

Re: can't bring windows back

 

Em Domingo, 14 de Setembro de 2008 15:09, pentium escreveu:

> yup, I will do that tomorrow and will post back. thanks a lot guys!

> but what if it won't "boot from cd", how will I get to BIOS? should I

> press DEL again while it's rebooting?

 

you never installed an OS before did you?

 

the computer must boot from the cd-rom, look for "boot order" or "boot

sequence" in BIOS.

 

you allready told us how to get to BIOS in your computer:

""When I long press the

del button while it's restarting, it gave me standard CMOS features,

advanced

bios features, ect.""

 

 

but you only need to go there if your Pc is not booting from the Cd.

 

(windows cd must be in drive when you power on the pc, as it is obvious)

 

ArameFarpado