Guest Jackmar Posted September 15, 2008 Posted September 15, 2008 When new Dell E520 was installed with Win XP, the older HP LaserJet 1100A all-in-one (copy,fax,scan) would not operate in scan mode. HP doc asst was lost also ,but recovered using orig HP disk. Now, when scan is tried sys says scanner not connected. HP tst page says "scanner installed-YES". All other print functions seem OK. Any advice appreciated....Thanks
Guest JS Posted September 15, 2008 Posted September 15, 2008 Re: LJ1100A Scanner tbl in Wndows XP Home 5.1.2600 HP LaserJet 1100 Driver: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=12006&prodTypeId=18972&prodSeriesId=235424&swLang=8&taskId=135&swEnvOID=228 HP LaserJet 1100 Product Family - Adding the Copier/Scanner Accessory to the HP LaserJet 1100 Printer: This info does not exactly match your problem but it a good guide to my response below. http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=115&prodSeriesId=235424&prodTypeId=18972&prodSeriesId=235424&objectID=bpl07276 The heart of the problem: If you connected the multi-function printer and then installed the printer drivers/software, the chances are very high that the printer will work but scanner function will not. Most scanners or multi purpose printers require that you install the software before connecting the scanner. Step By Step Instructions: 1) Disconnect the printer/scanner. 2) Uninstall the software and twain drivers. 3) Look/search for folders associated with your printer/scanner model that contain 'Twain' files, if the folder(s) still exist after the uninstall, then delete these files and the associated folders. Note: In the list of files that Search has found you can ignore any files listed in: C:\Windows C:\Windows\system32\.... C:\Windows\ServicePackFiles\..... NOTE: In the C:\WINDOWS\twain_32 folder you may have one or more files. The one "not to delete" is named: wiatwain.ds (wiatwain.ds is installed by Windows XP) Any additional files in this folder were most likely created when you installed the printer/scanner. Check each files 'Properties' and if has the brand of your scanner (Epson, Cannor, HP, Etc) identified as the company/brand, those files can be safely deleted. On my PC I have my HP scanner's twain file located in: C:\Program Files\Hewlett-Packard\Precisionscan Pro 3.1\TwainCtrl.ocx There should be something similar on your PC, so in my case at least I would uninstall the HP Scanner software and if that 'TwainCtrl.ocx file is still there after uninstalling the scanner software I would delete it. I also have a second twain file named 'Twain_32.dll' located in: C:\Program Files\Adaptec\Easy CD Creator 5\PhotoRelay 4) Check Device Manager and remove any entries if necessary. 5) Create a Restore Point 6) Scan registry using the brand name/make of the printer/scanner as key word for search. (Delete any entries found, but be certain it's a scanner related entry) 7) Reboot the PC and once again check Device Manager, it should show any listings for the printer/scanner. 8) Now reinstall the software and twain drivers. 9) Shutdown the PC. 10) With the PC power off, connect the printer/scanner and then restart/boot to Windows. Note: Sometimes it's might help if you try a different USB port if you printer/scanner is a USB device. One easy way to test your software installation's twain driver are working, is to use a graphics editor named IrfanView. http://www.irfanview.com/ If you download, install and run this software, located in the menu bar is an option named 'File'. On selecting the 'File' option you should find an option (near the bottom of the list) to select 'Select TWAIN Source', click on this option and a popup should then display valid Twain sources like you scanner. If you see your scanner listed, select it, and then try to scan an object (Photo). By selecting Twain Source from the file menu IrfanView should load your HP's software and then scan. If you choose the 'Copy Shop' option also in the file menu you have the ability to bypass your scanner's software and directly scan a photo into IrfanView. Try the 'Copy Shop' option and let me know what happens. Note that 'Copy Shop' will list both your scanner's Photo editing/scanning software and the hardware name (make & model) of your scanner when you click on Copy Shop's 'Select Twain Source' button. You should choose the scanner's hardware option. For instance on my PC the Photo editing/scanner software is named: 'HP Precisionscan Pro 3.1' The second entry in Copy Shop's 'Select Twain Source' list is my scanner make and model which shows as: 'WIA-Hewlett-Packard Scanjet 5470C 1.0' So for me when using Copy Shop I select the second entry when asked to select a Twain Source. I then check the 'Show Twain Preview' box. (I check this option so the scanned image does not go directly to the printer, but instead is displayed in IrfanView). Next I click the 'Start' button located a the bottom of the Copy Shop window to start the scan. JS http://www.pagestart.com "Jackmar" <Jackmar@discussions.microsoft.com> wrote in message news:7481FB84-E828-499B-9CD8-3CECBF39D9B2@microsoft.com... > When new Dell E520 was installed with Win XP, the older HP LaserJet 1100A > all-in-one (copy,fax,scan) would not operate in scan mode. HP doc asst was > lost also ,but recovered using orig HP disk. Now, when scan is tried sys > says > scanner not connected. HP tst page says "scanner installed-YES". All other > print functions seem OK. Any advice appreciated....Thanks
Guest David H. Lipman Posted September 15, 2008 Posted September 15, 2008 Re: LJ1100A Scanner tbl in Wndows XP Home 5.1.2600 From: "Jackmar" <Jackmar@discussions.microsoft.com> | When new Dell E520 was installed with Win XP, the older HP LaserJet 1100A | all-in-one (copy,fax,scan) would not operate in scan mode. HP doc asst was | lost also ,but recovered using orig HP disk. Now, when scan is tried sys says | scanner not connected. HP tst page says "scanner installed-YES". All other | print functions seem OK. Any advice appreciated....Thanks The HP 1100A is NOT an "All-in-One". It is only a scanner (B&W, 600dpi), copier and laser printer. There is NO fax capability in it. How is it connected ? I'll assume parallel port. { Mine is connected via a HP external JetDirect print server and I can scan over the network} The parallel port should be setup for BiDirectional communications in the BIOS. Go to Control Panel --> Add/Remove Programs Remove "HP Laserjet 1100" Reboot... Reinstall from CDROM. Reboot... Load "Document Assistant" Choose; "Tools" --> scanner calibration -- Dave http://www.claymania.com/removal-trojan-adware.html Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp
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