Re: Windows Explorer

[Guest PA Bear [MS MVP]]

Re: Windows Explorer

 

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~Robear Dyer (PA Bear)

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Chris wrote:

> I recently downloaded and installed service pack 3 and now Windows

> Explorer

> seems to hang.

> I ran task manager and it reports explorer.exe as taking 99% of the cpu

> allocation

>

> Is this a problem that you are aware of or is this specific to my setup?

> If specific, how can I rectify it, as currently I have to keep ending the

> application and restarting it in task manager to regain use of my

> computer.

>

> My system is as follows:

> OS Name Microsoft Windows XP Professional

> Version 5.1.2600 Service Pack 3 Build 2600

> OS Manufacturer Microsoft Corporation

> Activation Status Activation Pending (30 days remaining)

> System Name LOUNGABO-9541D4

> System Manufacturer ASUSTeK Computer INC.

> System Model A7N8X-E

> System Type X86-based PC

> Processor x86 Family 6 Model 10 Stepping 0 AuthenticAMD ~2079 Mhz

> BIOS Version/Date Phoenix Technologies, LTD ASUS A7N8X-E Deluxe ACPI BIOS

> Rev 1013, 12/11/2004

> SMBIOS Version 2.2

> Windows Directory C:\WINDOWS

> System Directory C:\WINDOWS\system32

> Boot Device \Device\HarddiskVolume1

> Locale United Kingdom

> Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"

> User Name LOUNGABO-9541D4\Chris

> Time Zone GMT Daylight Time

> Total Physical Memory 1,024.00 MB

> Available Physical Memory 555.09 MB

> Total Virtual Memory 2.00 GB

> Available Virtual Memory 1.96 GB

> Page File Space 2.41 GB

> Page File C:\pagefile.sys

>

> I currently have running the following software when the problem occurs:

> aavgapi.exe c:\progra~1\avg\avg8\aavgapi.exe 2688 8 204800 1413120

> 17/09/2008 14:15 2.0.0.19 527.77 KB (540,440 bytes) 17/09/2008 05:47

> alg.exe Not Available 792 8 Not Available Not Available 17/09/2008 11:31

> Not

> Available Not Available Not Available

> avgemc.exe c:\progra~1\avg\avg8\avgemc.exe 2132 8 204800 1413120

> 17/09/2008

> 11:31 8.0.0.159 854.77 KB (875,288 bytes) 17/09/2008 05:47

> avgrsx.exe c:\progra~1\avg\avg8\avgrsx.exe 620 8 204800 1413120 17/09/2008

> 11:31 8.0.0.134 280.27 KB (287,000 bytes) 17/09/2008 05:47

> avgtray.exe c:\progra~1\avg\avg8\avgtray.exe 268 8 204800 1413120

> 17/09/2008

> 11:31 8.0.0.145 1.18 MB (1,235,736 bytes) 17/09/2008 05:47

> avgwdsvc.exe c:\progra~1\avg\avg8\avgwdsvc.exe 816 8 204800 1413120

> 17/09/2008 11:31 8.0.0.145 226.27 KB (231,704 bytes) 17/09/2008 05:47

> csrss.exe Not Available 832 13 Not Available Not Available 17/09/2008

> 11:31

> Not Available Not Available Not Available

> ctfmon.exe c:\windows\system32\ctfmon.exe 3944 8 204800 1413120 17/09/2008

> 14:15 5.1.2600.5512 (xpsp.080413-2105) 15.00 KB (15,360 bytes) 14/04/2008

> 05:42

> devldr32.exe c:\windows\system32\devldr32.exe 1956 8 204800 1413120

> 17/09/2008 12:17 1, 0, 0, 22 25.00 KB (25,600 bytes) 17/09/2008 01:03

> dllhost.exe c:\windows\system32\dllhost.exe 964 8 204800 1413120

> 17/09/2008

> 11:31 5.1.2600.5512 (xpsp.080413-2108) 5.00 KB (5,120 bytes) 14/04/2008

> 05:42

> explorer.exe c:\windows\explorer.exe 3220 8 204800 1413120 17/09/2008

> 14:14 6.00.2900.5512 (xpsp.080413-2105) 1,009.50 KB (1,033,728

> bytes) 14/04/2008 05:42

> helpctr.exe c:\windows\pchealth\helpctr\binaries\helpctr.exe 3688 8 204800

> 1413120 17/09/2008 14:44 5.1.2600.5512 (xpsp.080413-2108) 751.00 KB

> (769,024 bytes) 17/09/2008 05:00

> helpsvc.exe c:\windows\pchealth\helpctr\binaries\helpsvc.exe 3252 8 204800

> 1413120 17/09/2008 14:44 5.1.2600.5512 (xpsp.080413-2108) 727.00 KB

> (744,448 bytes) 17/09/2008 05:00

> iexplore.exe c:\program files\internet

> explorer\iexplore.exe 1252 8 204800 1413120 17/09/2008 14:15 7.00.5730.13

> (longhorn(wmbla).070711-1130) 607.50 KB (622,080 bytes) 17/09/2008 05:00

> lsass.exe c:\windows\system32\lsass.exe 920 9 204800 1413120 17/09/2008

> 11:31 5.1.2600.5512 (xpsp.080413-2113) 13.00 KB (13,312 bytes) 14/04/2008

> 05:42

> msdtc.exe Not Available 552 8 Not Available Not Available 17/09/2008

> 11:31 Not Available Not Available Not Available

> nvsvc32.exe c:\windows\system32\nvsvc32.exe 1392 8 204800 1413120

> 17/09/2008

> 11:31 6.14.10.9371 156.06 KB (159,810 bytes) 17/09/2008 01:03

> rundll32.exe c:\windows\system32\rundll32.exe 1632 8 204800 1413120

> 17/09/2008 14:38 5.1.2600.5512 (xpsp.080413-2105) 32.50 KB (33,280 bytes)

> 14/04/2008 05:42

> services.exe c:\windows\system32\services.exe 908 9 204800 1413120

> 17/09/2008 11:31 5.1.2600.5512 (xpsp.080413-2111) 106.00 KB (108,544

> bytes)

> 14/04/2008 05:42

> smss.exe c:\windows\system32\smss.exe 760 11 204800 1413120 17/09/2008

> 11:31 5.1.2600.5512 (xpsp.080413-2111) 49.50 KB (50,688 bytes) 14/04/2008

> 05:42

> spoolsv.exe c:\windows\system32\spoolsv.exe 1620 8 204800 1413120

> 17/09/2008

> 11:31 5.1.2600.5512 (xpsp.080413-0852) 56.50 KB (57,856 bytes) 14/04/2008

> 05:42

> svchost.exe c:\windows\system32\svchost.exe 1116 8 204800 1413120

> 17/09/2008

> 11:31 5.1.2600.5512 (xpsp.080413-2111) 14.00 KB (14,336 bytes) 14/04/2008

> 05:42

> svchost.exe Not Available 1216 8 Not Available Not Available 17/09/2008

> 11:31 Not Available Not Available Not Available

> svchost.exe c:\windows\system32\svchost.exe 1256 8 204800 1413120

> 17/09/2008

> 11:31 5.1.2600.5512 (xpsp.080413-2111) 14.00 KB (14,336 bytes) 14/04/2008

> 05:42

> svchost.exe Not Available 1308 8 Not Available Not Available 17/09/2008

> 11:31 Not Available Not Available Not Available

> svchost.exe Not Available 1340 8 Not Available Not Available 17/09/2008

> 11:31 Not Available Not Available Not Available

> svchost.exe c:\windows\system32\svchost.exe 1448 8 204800 1413120

> 17/09/2008

> 11:31 5.1.2600.5512 (xpsp.080413-2111) 14.00 KB (14,336 bytes) 14/04/2008

> 05:42

> system Not Available 4 8 0 1413120 Not Available Not Available Not

> Available Not Available

> system idle process Not Available 0 0 Not Available Not Available Not

> Available Not Available Not Available Not Available

> winlogon.exe c:\windows\system32\winlogon.exe 856 13 204800 1413120

> 17/09/2008 11:31 5.1.2600.5512 (xpsp.080413-2113) 496.00 KB (507,904

> bytes)

> 14/04/2008 05:42

> wmiprvse.exe Not Available 3020 8 Not Available Not Available 17/09/2008

> 14:44 Not Available Not Available Not Available

> wuauclt.exe c:\windows\system32\wuauclt.exe 3664 8 204800 1413120

> 17/09/2008

> 13:26 7.2.6001.784 (winmain_oob/wu_wsuswlc(wmbla).080718-1904) 52.20 KB

> (53,448 bytes) 17/09/2008 05:01