programmes start up automatically and can't be stopped

[Guest tangobabes]

I am using XP and yesterday my computer stated opening up on its own and

would not close down. Today, outlook started up on its own and can't be got

rid of, and now, my computer is randomly opening up as well! I have Norton

which shows no virus and otherwise healthy PC, but yesterday I unwittingly

opened a scam email and now this is happening. Any help woould be appreciated.

[Guest Malke]

Re: programmes start up automatically and can't be stopped

 

tangobabes wrote:

> I am using XP and yesterday my computer stated opening up on its own and

> would not close down. Today, outlook started up on its own and can't be

> got rid of, and now, my computer is randomly opening up as well! I have

> Norton which shows no virus and otherwise healthy PC, but yesterday I

> unwittingly opened a scam email and now this is happening. Any help woould

> be appreciated.

 

Go through these general malware removal steps systematically -

http://www.elephantboycomputers.com/page2.html#Removing_Malware

 

Include scanning with David Lipman's Multi_AV and follow instructions to do

all scans in Safe Mode.

 

http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions

http://tinyurl.com/yoeru3 - download link and more instructions

 

When all else fails, get guided help. Choose one of the specialty forums

listed at the first link. Register and read its posting FAQ. PLEASE DO NOT

POST LOGS IN THE MS NEWSGROUPS.

 

Standard disclaimer: I can't see and test your computer myself, so these are

just suggestions based on many years of being a professional computer tech;

suggestions based on what you've written. You should not take my

suggestions as a definitive diagnosis. If you can't do the work yourself

(and there is no shame in admitting this isn't your cup of tea), take the

machine to a professional computer repair shop (not your local equivalent

of BigComputerStore/GeekSquad). Please be aware that not all local shops

are skilled at removing malware and even if they are, your computer may be

so infested that Windows will need to be clean-installed. If possible, have

all your data backed up before you take the machine into a shop.

 

Malke

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MS-MVP

Elephant Boy Computers - Don't Panic!

FAQ - http://www.elephantboycomputers.com/#FAQ