backup causes BSOD

[Guest Virgilijus]

I have been using Retrospect for quite some time with no problems. Recently

I upgraded the hard drive to a larger drive and now Retrospect abends with a

BSOD when it starts. After trying to fix the problem with them, it was

figured out that the Volume Shadow Copy is the culprit. Why would VSC start

causing problems just because I changed to a larger hard drive??? I am

running win-xp sp3.

[Guest JS]

Re: backup causes BSOD

 

Did you have multiple partitions on your old drive and was at least one of

those partitions formatted NTFS?

Your new drive may need a second partition (source volume for VSC) formatted

as NTFS.

 

How Volume Shadow Copy Service Works:

http://technet.microsoft.com/en-us/library/cc785914.aspx

(Note: see the section titled: System Provider, located

about two thirds down the article.)

 

JS

http://www.pagestart.com

 

 

"Virgilijus" <Virgilijus@discussions.microsoft.com> wrote in message

news:30980CD4-1B34-443A-A7EA-6950F6473139@microsoft.com...

>I have been using Retrospect for quite some time with no problems.

>Recently

> I upgraded the hard drive to a larger drive and now Retrospect abends with

> a

> BSOD when it starts. After trying to fix the problem with them, it was

> figured out that the Volume Shadow Copy is the culprit. Why would VSC

> start

> causing problems just because I changed to a larger hard drive??? I am

> running win-xp sp3.

[Guest Gerry]

Re: backup causes BSOD

 

Please provide a copy of the Stop Error Report.

 

The problem could well be Retrospect. A Google search of Retrospect +

BSOD produced an unexpected large number of results.

 

 

--

 

 

 

Hope this helps.

 

Gerry

~~~~

FCA

Stourport, England

Enquire, plan and execute

~~~~~~~~~~~~~~~~~~~

 

Virgilijus wrote:

> I have been using Retrospect for quite some time with no problems.

> Recently I upgraded the hard drive to a larger drive and now

> Retrospect abends with a BSOD when it starts. After trying to fix

> the problem with them, it was figured out that the Volume Shadow Copy

> is the culprit. Why would VSC start causing problems just because I

> changed to a larger hard drive??? I am running win-xp sp3.

[Guest Bob Harris]

Re: backup causes BSOD

 

Have you tried contacting the makers of Retrospect? You might want to ask

them if your version has any known issues with (1) disk size, (2) partition

size, (3) XP SP3.

 

The only related experience I have had is that the Microsoft backup program

called NtBackup.exe became unreliable after I upgraded to SP3 for XP. And,

when it fails, it fails with a message that it is trying to start shadow

copy. Coincidence? Fortunately, the PC does not blue screen.

 

"Virgilijus" <Virgilijus@discussions.microsoft.com> wrote in message

news:30980CD4-1B34-443A-A7EA-6950F6473139@microsoft.com...

>I have been using Retrospect for quite some time with no problems.

>Recently

> I upgraded the hard drive to a larger drive and now Retrospect abends with

> a

> BSOD when it starts. After trying to fix the problem with them, it was

> figured out that the Volume Shadow Copy is the culprit. Why would VSC

> start

> causing problems just because I changed to a larger hard drive??? I am

> running win-xp sp3.

[Guest Virgilijus]

Re: backup causes BSOD

 

JS,

 

Yes I have 3 partitions on the drive and all of them are formatted with NTFS.

 

"JS" wrote:

> Did you have multiple partitions on your old drive and was at least one of

> those partitions formatted NTFS?

> Your new drive may need a second partition (source volume for VSC) formatted

> as NTFS.

>

> How Volume Shadow Copy Service Works:

> http://technet.microsoft.com/en-us/library/cc785914.aspx

> (Note: see the section titled: System Provider, located

> about two thirds down the article.)

>

> JS

> http://www.pagestart.com

>

>

> "Virgilijus" <Virgilijus@discussions.microsoft.com> wrote in message

> news:30980CD4-1B34-443A-A7EA-6950F6473139@microsoft.com...

> >I have been using Retrospect for quite some time with no problems.

> >Recently

> > I upgraded the hard drive to a larger drive and now Retrospect abends with

> > a

> > BSOD when it starts. After trying to fix the problem with them, it was

> > figured out that the Volume Shadow Copy is the culprit. Why would VSC

> > start

> > causing problems just because I changed to a larger hard drive??? I am

> > running win-xp sp3.

>

>

>

[Guest Virgilijus]

Re: backup causes BSOD

 

Gerry,

 

I get the following: Stop 0x00000019 with the parameters of

(0x00000020,0xE38B5740,0xE38B5760,0x0C040201).

 

 

Even though I have it set to write a mini-dump and the blue screen claims

that it was written, there NEVER is a dump there.

 

 

 

"Gerry" wrote:

> Please provide a copy of the Stop Error Report.

>

> The problem could well be Retrospect. A Google search of Retrospect +

> BSOD produced an unexpected large number of results.

>

>

> --

>

>

>

> Hope this helps.

>

> Gerry

> ~~~~

> FCA

> Stourport, England

> Enquire, plan and execute

> ~~~~~~~~~~~~~~~~~~~

>

> Virgilijus wrote:

> > I have been using Retrospect for quite some time with no problems.

> > Recently I upgraded the hard drive to a larger drive and now

> > Retrospect abends with a BSOD when it starts. After trying to fix

> > the problem with them, it was figured out that the Volume Shadow Copy

> > is the culprit. Why would VSC start causing problems just because I

> > changed to a larger hard drive??? I am running win-xp sp3.

>

>

>

[Guest Virgilijus]

Re: backup causes BSOD

 

Bob,

 

I have and they are the ones that said that it was with VSC. They have no

issues with drive size or partition size, nor with XP-SP3, at least none that

they have stated.

 

 

 

"Bob Harris" wrote:

> Have you tried contacting the makers of Retrospect? You might want to ask

> them if your version has any known issues with (1) disk size, (2) partition

> size, (3) XP SP3.

>

> The only related experience I have had is that the Microsoft backup program

> called NtBackup.exe became unreliable after I upgraded to SP3 for XP. And,

> when it fails, it fails with a message that it is trying to start shadow

> copy. Coincidence? Fortunately, the PC does not blue screen.

>

> "Virgilijus" <Virgilijus@discussions.microsoft.com> wrote in message

> news:30980CD4-1B34-443A-A7EA-6950F6473139@microsoft.com...

> >I have been using Retrospect for quite some time with no problems.

> >Recently

> > I upgraded the hard drive to a larger drive and now Retrospect abends with

> > a

> > BSOD when it starts. After trying to fix the problem with them, it was

> > figured out that the Volume Shadow Copy is the culprit. Why would VSC

> > start

> > causing problems just because I changed to a larger hard drive??? I am

> > running win-xp sp3.

>

>

>

[Guest Gerry]

Re: backup causes BSOD

 

Background information on Stop Error message

http://msdn2.microsoft.com/en-us/library/ms793223.aspx

 

A pool header issue is a problem with Windows memory allocation. Device

driver issues are probably the most common, but this can have diverse

causes including bad sectors or other disk write issues, and problems

with some routers. (By theory, RAM problems would be suspect for memory

pool issues, but I haven't been able to confirm this as a cause.)

Source: http://aumha.org/a/stop.htm

 

Are there any yellow question marks in Device Manager? Right click on

the My Computer icon on your Desktop and select Properties,

Hardware,Device Manager. If yes what is the Device Error code?

 

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What

drivers are listed as unsigned? Disregard those which are not checked.

 

Are you backing up to tape?

http://snipurl.com/3scxa [forums_dantz_com]

 

A long thread that may be woth investigating:

http://www.techspot.com/vb/topic94820.html

 

--

 

 

 

Hope this helps.

 

Gerry

~~~~

FCA

Stourport, England

Enquire, plan and execute

~~~~~~~~~~~~~~~~~~~

 

 

Virgilijus wrote:

> Gerry,

>

> I get the following: Stop 0x00000019 with the parameters of

> (0x00000020,0xE38B5740,0xE38B5760,0x0C040201).

>

>

> Even though I have it set to write a mini-dump and the blue screen

> claims that it was written, there NEVER is a dump there.

>

>

>

> "Gerry" wrote:

>

>> Please provide a copy of the Stop Error Report.

>>

>> The problem could well be Retrospect. A Google search of Retrospect +

>> BSOD produced an unexpected large number of results.

>>

>>

>> --

>>

>>

>>

>> Hope this helps.

>>

>> Gerry

>> ~~~~

>> FCA

>> Stourport, England

>> Enquire, plan and execute

>> ~~~~~~~~~~~~~~~~~~~

>>

>> Virgilijus wrote:

>>> I have been using Retrospect for quite some time with no problems.

>>> Recently I upgraded the hard drive to a larger drive and now

>>> Retrospect abends with a BSOD when it starts. After trying to fix

>>> the problem with them, it was figured out that the Volume Shadow

>>> Copy is the culprit. Why would VSC start causing problems just

>>> because I changed to a larger hard drive??? I am running win-xp

>>> sp3.