Guest scGram Posted September 22, 2008 Posted September 22, 2008 We recently changed our phone service to Broadband with our cable company (who also supplies the broadband cable connection for our computer) I can no longer send a fax. Tech Support told me that I need to configure the fax program to send as "DATA" for sending instead of sending as a phone fax. I can't find where to do this. I am using the fax utility that is installed with Windows XP Home .... Can someone tell me where to change this information? Thanks -- Dori ... -----------------------------------------------
Guest Carey Frisch [MVP] Posted September 22, 2008 Posted September 22, 2008 Re: Configuring Fax You must use a conventional telephone line attached to your computer's modem. You cannot fax with broadband. -- Carey Frisch Microsoft MVP Windows Desktop Experience - Windows Vista Enthusiast --------------------------------------------------------------- "scGram" <dorineu@theneuTRASH.net> wrote in message news:e4bPs4FHJHA.468@TK2MSFTNGP06.phx.gbl... We recently changed our phone service to Broadband with our cable company (who also supplies the broadband cable connection for our computer) I can no longer send a fax. Tech Support told me that I need to configure the fax program to send as "DATA" for sending instead of sending as a phone fax. I can't find where to do this. I am using the fax utility that is installed with Windows XP Home .... Can someone tell me where to change this information? Thanks -- Dori ... -----------------------------------------------
Guest scGram Posted September 22, 2008 Posted September 22, 2008 Re: Configuring Fax Carey ... Thanks for your response ... I do have a conventional telephone line attached to the computer from a phone jack, but the fax program is not receiving a dial tone. I was told by Atlantic Broadband (who is my telephone provider) that the fax program has to be set to send as DATA. Is there a way i can set this information in the fax program that is installed in Windows XP? I was told I can set this option in WinFax but I don't send enough faxes to warrant purchasing a new fax program. I wonder if I've been given incorrect information by Atlantic Broadband. They claim that I should still be able to send a fax with their service. -- Dori ... ----------------------------------------------- "Carey Frisch [MVP]" <cnfrisch@nospamgmail.com> wrote in message news:OIStMXGHJHA.3928@TK2MSFTNGP03.phx.gbl... | You must use a conventional telephone line attached to | your computer's modem. You cannot fax with broadband. | | -- | Carey Frisch | Microsoft MVP | Windows Desktop Experience - | Windows Vista Enthusiast | | --------------------------------------------------------------- | | "scGram" <dorineu@theneuTRASH.net> wrote in message news:e4bPs4FHJHA.468@TK2MSFTNGP06.phx.gbl... | We recently changed our phone service to Broadband with our cable company (who | also supplies the broadband cable connection for our computer) I can no longer | send a fax. Tech Support told me that I need to configure the fax program to | send as "DATA" for sending instead of sending as a phone fax. I can't find where | to do this. I am using the fax utility that is installed with Windows XP Home | ... Can someone tell me where to change this information? | | Thanks | -- | | Dori ... | ----------------------------------------------- | |
Guest Jason Posted September 22, 2008 Posted September 22, 2008 Re: Configuring Fax You need to get that information from them. If you have lost the function of a normal phone (you can't use a normal telephone) then you can't fax either. If you still have the normal line then the fax/modem should be plugged in the same side of the filter as the 'phone not the side of the filter that your ADSL modem/router is connected. It shouldn't be a problem as I can still use dial-up internet through my modem and use fax where the data is faster than the fax data. "Carey Frisch [MVP]" <cnfrisch@nospamgmail.com> wrote in message news:OIStMXGHJHA.3928@TK2MSFTNGP03.phx.gbl... > You must use a conventional telephone line attached to > your computer's modem. You cannot fax with broadband. > > -- > Carey Frisch > Microsoft MVP > Windows Desktop Experience - > Windows Vista Enthusiast > > --------------------------------------------------------------- > > "scGram" <dorineu@theneuTRASH.net> wrote in message > news:e4bPs4FHJHA.468@TK2MSFTNGP06.phx.gbl... > We recently changed our phone service to Broadband with our cable company > (who > also supplies the broadband cable connection for our computer) I can no > longer > send a fax. Tech Support told me that I need to configure the fax program > to > send as "DATA" for sending instead of sending as a phone fax. I can't find > where > to do this. I am using the fax utility that is installed with Windows XP > Home > ... Can someone tell me where to change this information? > > Thanks > -- > > Dori ... > ----------------------------------------------- > >
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