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SmartScreen pops up "unrecognized app" warning

Guest Gaby_SL

By Guest Gaby_SL
in Operating Systems Help & Support

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Guest Gaby_SL

Guest Gaby_SL

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Hello!I'm working on a release of an update for software that's been around for 5 years. We have a EV certificate with Sectigo, which I understand is supposed to help with reputation. Nevertheless, when we go to install the software, SmartScreen pops up an "unidentified app" warning. The certificate was briefly expired this summer for a couple months. I spoke with Sectigo and they said to contact Microsoft to let them know we're using an EV. Is that necessary when we already had one? Could there be another issue?Thank you, appreciate any help you can offer!

 

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