DVD/CD Rom drive problem will not load

[Gaga]

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19) does anyone know whtas goin on hear?

[KenB]

Hi and welcome to ExTS

 

This "fix" involves making changes in the Registry.

 

Before we start lets backup the registry - just in case.

 

Start > type in .............System Restore ................ENTER

You will see..

"To Create a Restore Point open System Protection"

Click on this.

Another box pops up > click on CREATE ( bottom right )

Give the restore point a name ( use the date if you like so that you know when it relates to )

This may take a minute or two.

 

Once you have your restore point created do the following:

 

Start > type in .....regedit .............ENTER

Then click the > next to each of the following:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

In other words once you have clicked the > next to HKEY_LOCAL_MACHINE another menu appears.

Find SYSTEM ......click the > next to this

Then find CurrentControlSet .......etc.

 

Once you have got to Class and click the > you may have to scroll down a bit to find 4D36E965 .........

 

Make sure you get the correct one.

When you find it click on the key itself and in the right panel you should see ( amongst other things listed ) ......

Upper Filters

and

Lower Filters

Right click on each of these in turn and select "Delete"

 

Once you have done this exit from Regedit.

 

Try the DVD again ( you may need a re-boot )