Bold text disappearing in RDS to Win 2k3 server

[Guest Alicia Wallace]

Hi, We have a site with a Windows 2003 R2 (SP2) terminal server, and a

Windows 2003 SBS (SP2) server running Exchange.

 

There are 15 users on the terminal server, some of them working off PCs,

some off laptops. There are three laptop users who have been having regular

problems with their session. At a random point (for no apparent reaon - there

are no regular errors appearing in the event logs on either server or the

laptops) all the bold text in the session disappears.

 

This includes the titles off the open windows, all the bold text within

Outlook (titles of new e-mails, any folder titles which have unread e-mails,

etc), the start button (the start button frequently stretches to the entire

width of the session window when this happens, although it remains usable)

and the start menu.

 

This has been going on for motnhs. We have a matching sister site, with more

users, but this site doesn't have the problem.

 

Until yesterday, we hadn't been able to cause the problem at our end. I had

to recreate a profile for one of the (previously) unaffected users -I gave

him a new profile path - and on the very first login to configure the

account, start bar had extended, no bold text in Start menu, etc. The full

works.

 

This means we've finally eliminated the laptops as the cause of the issue (I

was in a terminal session from our own server at a third site - also a 2k3

server, but we support about 10 sites in total and this is the only time this

has ever happened)

 

We've recreated profiles for the affected users before, but if it hits a

brand new profile, there isn't much point in me doing that.

 

We do NOT want to reinstall either of the servers.

 

Any ideas/ suggestions would be appreciated. I've been trawling the web for

a while now, and I've found nothing.

[Guest Vera Noest [MVP]]

Re: Bold text disappearing in RDS to Win 2k3 server

 

Weird! I've heard of similar problems (everything displayed in

italics) after installing the Office Viewer IE plugin on a TS.

This is most likely a problem with the fonts on your TS. Compare

the installed fonts with a working TS or other server to see if any

of them is missing.

 

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

=?Utf-8?B?QWxpY2lhIFdhbGxhY2U=?= <Alicia

Wallace@discussions.microsoft.com> wrote on 24 sep 2008 in

microsoft.public.windows.terminal_services:

> Hi, We have a site with a Windows 2003 R2 (SP2) terminal

> server, and a Windows 2003 SBS (SP2) server running Exchange.

>

> There are 15 users on the terminal server, some of them working

> off PCs, some off laptops. There are three laptop users who have

> been having regular problems with their session. At a random

> point (for no apparent reaon - there are no regular errors

> appearing in the event logs on either server or the laptops) all

> the bold text in the session disappears.

>

> This includes the titles off the open windows, all the bold text

> within Outlook (titles of new e-mails, any folder titles which

> have unread e-mails, etc), the start button (the start button

> frequently stretches to the entire width of the session window

> when this happens, although it remains usable) and the start

> menu.

>

> This has been going on for motnhs. We have a matching sister

> site, with more users, but this site doesn't have the problem.

>

> Until yesterday, we hadn't been able to cause the problem at our

> end. I had to recreate a profile for one of the (previously)

> unaffected users -I gave him a new profile path - and on the

> very first login to configure the account, start bar had

> extended, no bold text in Start menu, etc. The full works.

>

> This means we've finally eliminated the laptops as the cause of

> the issue (I was in a terminal session from our own server at a

> third site - also a 2k3 server, but we support about 10 sites in

> total and this is the only time this has ever happened)

>

> We've recreated profiles for the affected users before, but if

> it hits a brand new profile, there isn't much point in me doing

> that.

>

> We do NOT want to reinstall either of the servers.

>

> Any ideas/ suggestions would be appreciated. I've been trawling

> the web for a while now, and I've found nothing.

[Guest Alicia Wallace]

Re: Bold text disappearing in RDS to Win 2k3 server

 

I don't think that's the issue - I checked against the sister site mentioned

about. This one has a few extra fonts, but it's not missing any. I haven't

checked if it's a corrupt font, yet - but I'll get on that now.

 

Thanks for the idea :)

 

"Vera Noest [MVP]" wrote:

> Weird! I've heard of similar problems (everything displayed in

> italics) after installing the Office Viewer IE plugin on a TS.

> This is most likely a problem with the fonts on your TS. Compare

> the installed fonts with a working TS or other server to see if any

> of them is missing.

>

[Guest Alicia Wallace]

Re: Bold text disappearing in RDS to Win 2k3 server

 

It turns out a third party piece of software had overwritten the system fonts.

 

Thanks for your help :)

 

"Vera Noest [MVP]" wrote:

> Weird! I've heard of similar problems (everything displayed in

> italics) after installing the Office Viewer IE plugin on a TS.

> This is most likely a problem with the fonts on your TS. Compare

> the installed fonts with a working TS or other server to see if any

> of them is missing.

>

> _________________________________________________________

> Vera Noest

> MCSE, CCEA, Microsoft MVP - Terminal Server

> TS troubleshooting: http://ts.veranoest.net

>

[Guest Vera Noest [MVP]]

Re: Bold text disappearing in RDS to Win 2k3 server

 

3rd party applications are a nuissance, aren't they :-)

I'm glad that the problem is solved, and thanks for reporting back

here, always good to get feedback!

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

=?Utf-8?B?QWxpY2lhIFdhbGxhY2U=?=

<AliciaWallace@discussions.microsoft.com> wrote on 25 sep 2008 in

microsoft.public.windows.terminal_services:

> It turns out a third party piece of software had overwritten the

> system fonts.

>

> Thanks for your help :)

>

> "Vera Noest [MVP]" wrote:

>

>> Weird! I've heard of similar problems (everything displayed in

>> italics) after installing the Office Viewer IE plugin on a TS.

>> This is most likely a problem with the fonts on your TS.

>> Compare the installed fonts with a working TS or other server

>> to see if any of them is missing.

[Guest Jeff Pitsch]

Re: Bold text disappearing in RDS to Win 2k3 server

 

Doesn't it make you wonder "WTH were they thinking????" why would you

overwrite system anything nowadays.

 

Jeff Pitsch

Microsoft MVP - Terminal Services

 

Vera Noest [MVP] wrote:

> 3rd party applications are a nuissance, aren't they :-)

> I'm glad that the problem is solved, and thanks for reporting back

> here, always good to get feedback!

> _________________________________________________________

> Vera Noest

> MCSE, CCEA, Microsoft MVP - Terminal Server

> TS troubleshooting: http://ts.veranoest.net

> ___ please respond in newsgroup, NOT by private email ___

>

> =?Utf-8?B?QWxpY2lhIFdhbGxhY2U=?=

> <AliciaWallace@discussions.microsoft.com> wrote on 25 sep 2008 in

> microsoft.public.windows.terminal_services:

>

>> It turns out a third party piece of software had overwritten the

>> system fonts.

>>

>> Thanks for your help :)

>>

>> "Vera Noest [MVP]" wrote:

>>

>>> Weird! I've heard of similar problems (everything displayed in

>>> italics) after installing the Office Viewer IE plugin on a TS.

>>> This is most likely a problem with the fonts on your TS.

>>> Compare the installed fonts with a working TS or other server

>>> to see if any of them is missing.

[Guest Hank Arnold (MVP)]

Re: Bold text disappearing in RDS to Win 2k3 server

 

Actually, "WTF" is what came to my mind when I read it... :-(

 

--

 

Regards,

Hank Arnold

Microsoft MVP

Windows Server - Directory Services

 

Jeff Pitsch wrote:

> Doesn't it make you wonder "WTH were they thinking????" why would you

> overwrite system anything nowadays.

>

> Jeff Pitsch

> Microsoft MVP - Terminal Services

>

> Vera Noest [MVP] wrote:

>> 3rd party applications are a nuissance, aren't they :-)

>> I'm glad that the problem is solved, and thanks for reporting back

>> here, always good to get feedback!

>> _________________________________________________________

>> Vera Noest

>> MCSE, CCEA, Microsoft MVP - Terminal Server

>> TS troubleshooting: http://ts.veranoest.net

>> ___ please respond in newsgroup, NOT by private email ___

>>

>> =?Utf-8?B?QWxpY2lhIFdhbGxhY2U=?=

>> <AliciaWallace@discussions.microsoft.com> wrote on 25 sep 2008 in

>> microsoft.public.windows.terminal_services:

>>> It turns out a third party piece of software had overwritten the

>>> system fonts.

>>> Thanks for your help :)

>>>

>>> "Vera Noest [MVP]" wrote:

>>>

>>>> Weird! I've heard of similar problems (everything displayed in

>>>> italics) after installing the Office Viewer IE plugin on a TS.

>>>> This is most likely a problem with the fonts on your TS.

>>>> Compare the installed fonts with a working TS or other server

>>>> to see if any of them is missing.