Printer Icons not displaying

[Guest Wendy]

I have a customer whose printer icons no longer show. Next to the printer

queues, it now shows the generic icon for unrecognized programs. There is a

printer icon in system32\shell32.dll that I can use in the folder options and

file types, but I don't know which file needs to be associated with the

designated printer icon.

[Guest Malke]

Re: Printer Icons not displaying

 

Wendy wrote:

> I have a customer whose printer icons no longer show. Next to the printer

> queues, it now shows the generic icon for unrecognized programs. There is

> a printer icon in system32\shell32.dll that I can use in the folder

> options and file types, but I don't know which file needs to be associated

> with the designated printer icon.

 

Verify that the Print Spooler service is running. Note the Dependencies and

try to start them. If the dependent services are missing or can't be

started, try reinstalling the printer drivers.

 

Malke

--

MS-MVP

Elephant Boy Computers - Don't Panic!

FAQ - http://www.elephantboycomputers.com/#FAQ

[Guest Wendy]

Re: Printer Icons not displaying

 

I did verify that the print spooler service was running. I'm not sure what

you mean by dependencies or which services they would be. Could you be more

specific?

 

All the print queues are working properly. They are network queues. The

icons show up under another user's profile but not on hers. I'm trying to

avoid having to create a new profile for her.

 

Thanks for your help.

 

Wendy

 

 

"Malke" wrote:

> Wendy wrote:

>

> > I have a customer whose printer icons no longer show. Next to the printer

> > queues, it now shows the generic icon for unrecognized programs. There is

> > a printer icon in system32\shell32.dll that I can use in the folder

> > options and file types, but I don't know which file needs to be associated

> > with the designated printer icon.

>

> Verify that the Print Spooler service is running. Note the Dependencies and

> try to start them. If the dependent services are missing or can't be

> started, try reinstalling the printer drivers.

>

> Malke

> --

> MS-MVP

> Elephant Boy Computers - Don't Panic!

> FAQ - http://www.elephantboycomputers.com/#FAQ

>

>

[Guest Malke]

Re: Printer Icons not displaying

 

Wendy wrote:

> I did verify that the print spooler service was running. I'm not sure

> what

> you mean by dependencies or which services they would be. Could you be

> more specific?

>

> All the print queues are working properly. They are network queues. The

> icons show up under another user's profile but not on hers. I'm trying to

> avoid having to create a new profile for her.

 

When you double-click the entry for the print spooler in Services, you will

see a tab that has the dependencies. See what they are and if they aren't

running, that will give you a place to start.

 

Otherwise, The First Question of Troubleshooting: what changed between the

time things worked and the time they didn't?

 

Malke

--

MS-MVP

Elephant Boy Computers - Don't Panic!

FAQ - http://www.elephantboycomputers.com/#FAQ