CD/DVD Drive won't read/load

[rekkah]

Hi there.

 

I have an acer touchscreen PC with inbuild DVD/CD Drive. It used to work perfectly until - literally out of the blue one day - it stopped working.

 

I have tried updating / deleting & reinstalling all drivers.

I have tried PC on safe mode.

I have deleted upper & lower values in regedit.

I have tried the Microsoft fix it for me pages.

I bought a USB connected external disc drive - and it has the same problem.

I have got a lens cleaner and cleaning disc.

 

In my computer the drive(s) are showing. (E for the inbuilt, D for the USB one.)

When I insert a disc it spins and makes noise as if it's trying to load, then stops. It does this a few times then goes silent.

When I click on the drive it says enter disc.

 

It did once work again, for about 5 minutes - then stopped.

 

I've tried everything I can find - any ideas?

 

xx

[Jelly Bean]

Hello and welcome.

 

Have you tried a CD/DVD disk cleaner?

[KenB]

Hi and welcome to ExTS

 

I have got a lens cleaner and cleaning disc.

Presumably you tried this ( hence J-B's question :) )

 

I bought a USB connected external disc drive - and it has the same problem.

This I don't understand.

Do all other USB devices work properly?

 

D for the USB one

This is odd too as D:\ is usually ( not always ) reserved for a second partition on the hard drive.

Acer usually allocate this as "DATA D:\"

Does your hard drive only have one partition ?

[rekkah]

All other USB connections work fine.

 

Just checked and you're right, my hardrive is split into two partitions, C & D, disc drive is E and external USB drive is something else.

 

Just tried restoring computer to factory setting too and nothing.

Any other ideas? :(

[KenB]

It is likely that your "internal" DVD Drive has died - they don't last forever.

 

Can you try the USB one in another computer to see if that actually does work ?

[rekkah]

It works in another computer yeah :( xx

[KenB]

We have had this before with USB devices. ( Work on one system but not another )

 

Have you tried all of the USB ports on the problem machine ?

 

It could be the 5v side of the PSU that is not supplying enough power to run the drive.

Things like memory sticks require very little power but a DVD drive would require more.

It could be a lack of current on the USB ports that explains why it works on one but not the other system.

 

Do you have an external hard drive ( or can you borrow one ) ?

Plug this into your system.

If this doesn't work as well it is a power issue with the USB ports.

 

Do the USB ports work with other devices ( memory stick for instance ) ?