Guest Brad Pears Posted September 25, 2008 Posted September 25, 2008 We have a win2K3 windows terminal server where we allow our dealers to connect to run various applications. Most of them have had no difficulties printing since I made mods to the server to configure a "Fallback Printer" driver when the proper driver is not available on the term server. (driver for the printer they actually have installed locally) However, today one of them called me complaining they were unable to print. They have an all-in-one printer with a USB connection. The printer is an HP Deskjet F2100 series printer. WHen this user logs on, I am wathcing teh event viewer and I am seeing that it does set up the PCL Fallback Printer driver - and this is available when the user tries to print something - but nothing prints - no errors or anything else - just nothing prints. There is even an event logged that indicates the documetn was printed - but absolutely nothing printed... Event description below... "Document 65, Email Contact List.xls owned by tdemaray was printed on HP Deskjet F2100 series (from OWNER-4226F7DDF) in session 7(Terminal Server PCL Fallback Printer) via port TS002. Size in bytes: 65640; pages printed: 4" I doubt I can install the driver directly on our server as usually the newer printers need to be connected directly to the machine before anything will install... Does anyone have any suggestions about what I might be able to try to get this working? I know on our old Windows 2000 server, there was a config file where you could go in and specifically enter the driver that the printer you are having problems with emulates (if it emulates something that is already installed by default in Windows). I was hoping that I'd never have to do this again with the advent of the "Fallback printer" configuration... Might this be my only option or does anyone have any other suggestions? Could it be a firewall issue perhaps??? They are using XP... Thanks, Brad
Guest vtmhealy@gmail.com Posted September 26, 2008 Posted September 26, 2008 Re: printing using the fallback printer... Hey Brad, If you're looking for a permanent fix for printing problems you should check out third party print solutions such as triCerat's ScrewDrivers. They have 30 day trials on their website. http://www.tricerat.com/screwdrivers Mike On Sep 25, 2:36 pm, "Brad Pears" <br...@truenorthloghomes.com> wrote: > We have a win2K3 windowsterminalserverwhere we allow our dealers to > connect to run various applications. Most of them have had no difficultiesprintingsince I made mods to theserverto configure a "Fallback Printer" > driver when the proper driver is not available on the termserver. (driver > for the printer they actually have installed locally) > > However, today one of them called me complaining they were unable to print. > They have an all-in-one printer with a USB connection. The printer is an HP > Deskjet F2100 series printer. WHen this user logs on, I am wathcing teh > event viewer and I am seeing that it does set up the PCL Fallback Printer > driver - and this is available when the user tries to print something - but > nothing prints - no errors or anything else - just nothing prints. There is > even an event logged that indicates the documetn was printed - but > absolutely nothing printed... > > Event description below... > "Document 65, Email Contact List.xls owned by tdemaray was printed on HP > Deskjet F2100 series (from OWNER-4226F7DDF) in session 7(TerminalServerPCL > Fallback Printer) via port TS002. Size in bytes: 65640; pages printed: 4" > > I doubt I can install the driver directly on ourserveras usually the newer > printers need to be connected directly to the machine before anything will > install... > > Does anyone have any suggestions about what I might be able to try to get > this working? I know on our old Windows 2000server, there was a config file > where you could go in and specifically enter the driver that the printer you > are having problems with emulates (if it emulates something that is already > installed by default in Windows). I was hoping that I'd never have to do > this again with the advent of the "Fallback printer" configuration... > > Might this be my only option or does anyone have any other suggestions? > Could it be a firewall issue perhaps??? They are using XP... > > Thanks, Brad
Guest Brad Pears Posted September 26, 2008 Posted September 26, 2008 Re: printing using the fallback printer... I may have to, but it works really well for 90% or more making it kind of hard to justify a 3rd party solution for such a very few of the users that are having the issue... Thanks for the info though - I will check it out... Brad <vtmhealy@gmail.com> wrote in message news:963d1d40-10b6-4ce5-8500-7de6267a325d@e39g2000hsf.googlegroups.com... > Hey Brad, > > If you're looking for a permanent fix for printing problems you should > check out third party print solutions such as triCerat's ScrewDrivers. > They have 30 day trials on their website. > http://www.tricerat.com/screwdrivers > > Mike > > On Sep 25, 2:36 pm, "Brad Pears" <br...@truenorthloghomes.com> wrote: >> We have a win2K3 windowsterminalserverwhere we allow our dealers to >> connect to run various applications. Most of them have had no >> difficultiesprintingsince I made mods to theserverto configure a >> "Fallback Printer" >> driver when the proper driver is not available on the termserver. (driver >> for the printer they actually have installed locally) >> >> However, today one of them called me complaining they were unable to >> print. >> They have an all-in-one printer with a USB connection. The printer is an >> HP >> Deskjet F2100 series printer. WHen this user logs on, I am wathcing teh >> event viewer and I am seeing that it does set up the PCL Fallback Printer >> driver - and this is available when the user tries to print something - >> but >> nothing prints - no errors or anything else - just nothing prints. There >> is >> even an event logged that indicates the documetn was printed - but >> absolutely nothing printed... >> >> Event description below... >> "Document 65, Email Contact List.xls owned by tdemaray was printed on HP >> Deskjet F2100 series (from OWNER-4226F7DDF) in session >> 7(TerminalServerPCL >> Fallback Printer) via port TS002. Size in bytes: 65640; pages printed: 4" >> >> I doubt I can install the driver directly on ourserveras usually the >> newer >> printers need to be connected directly to the machine before anything >> will >> install... >> >> Does anyone have any suggestions about what I might be able to try to get >> this working? I know on our old Windows 2000server, there was a config >> file >> where you could go in and specifically enter the driver that the printer >> you >> are having problems with emulates (if it emulates something that is >> already >> installed by default in Windows). I was hoping that I'd never have to do >> this again with the advent of the "Fallback printer" configuration... >> >> Might this be my only option or does anyone have any other suggestions? >> Could it be a firewall issue perhaps??? They are using XP... >> >> Thanks, Brad >
Guest Jeff Pitsch Posted September 26, 2008 Posted September 26, 2008 Re: printing using the fallback printer... Check out this KB article from MS: Printers That Use Ports That Do Not Begin With COM, LPT, or USB Are Not Redirected in a Remote Desktop or Terminal Services Session http://support.microsoft.com/?kbid=302361 Brad Pears wrote: > We have a win2K3 windows terminal server where we allow our dealers to > connect to run various applications. Most of them have had no difficulties > printing since I made mods to the server to configure a "Fallback Printer" > driver when the proper driver is not available on the term server. (driver > for the printer they actually have installed locally) > > However, today one of them called me complaining they were unable to print. > They have an all-in-one printer with a USB connection. The printer is an HP > Deskjet F2100 series printer. WHen this user logs on, I am wathcing teh > event viewer and I am seeing that it does set up the PCL Fallback Printer > driver - and this is available when the user tries to print something - but > nothing prints - no errors or anything else - just nothing prints. There is > even an event logged that indicates the documetn was printed - but > absolutely nothing printed... > > Event description below... > "Document 65, Email Contact List.xls owned by tdemaray was printed on HP > Deskjet F2100 series (from OWNER-4226F7DDF) in session 7(Terminal Server PCL > Fallback Printer) via port TS002. Size in bytes: 65640; pages printed: 4" > > I doubt I can install the driver directly on our server as usually the newer > printers need to be connected directly to the machine before anything will > install... > > Does anyone have any suggestions about what I might be able to try to get > this working? I know on our old Windows 2000 server, there was a config file > where you could go in and specifically enter the driver that the printer you > are having problems with emulates (if it emulates something that is already > installed by default in Windows). I was hoping that I'd never have to do > this again with the advent of the "Fallback printer" configuration... > > Might this be my only option or does anyone have any other suggestions? > Could it be a firewall issue perhaps??? They are using XP... > > > Thanks, Brad > > >
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