System state backup fails with error code 2155348237

[Guest Eli]

Windows server 2008

Member server with Exchange 2007 SP1 on it.

I’m trying to backup system state to a different hard drive

In command prompt:

C:\Windows\system32>wbadmin start systemstatebackup -backupTarget:E:

wbadmin 1.0 - Backup command-line tool

© Copyright 2004 Microsoft Corp.

 

Starting System State Backup [9/26/2008 4:00 PM]

Retrieving volume information...

 

This would backup the system state from volume(s) Local Disk(C:) to E:.

Do you want to start the backup operation?

[Y] Yes [N] No y

 

Creating the shadow copy of volumes requested for backup.

Found (0) files

Found (1777) files

Found (8210) files

 

Summary of backup:

------------------

 

Backup of system state failed [9/26/2008 4:01 PM]

 

Log of files successfully backed up

'C:\Windows\Logs\WindowsServerBackup\SystemStateBackup 26-09-2008

16-00-54.log'

 

Log of files for which backup failed

'C:\Windows\Logs\WindowsServerBackup\SystemStateBackup_Error 26-09-2008

16-00-54

..log'

 

Enumeration of the files failed.

The filename, directory name, or volume label syntax is incorrect.

 

C:\Windows\system32>

 

The logs are empty

 

In event viewer:

Please note that event was at logged at 04:01 pm same time as I ran the job,

but in event viewer details it has time of 08:00 pm=??????

 

Backup started at '9/26/2008 8:00:54 PM' failed with following error code

'2155348237' (Enumeration of the files failed.). Please rerun backup once

issue is resolved.

Details of event log

- System

- Provider

[ Name] Microsoft-Windows-Backup

[ Guid] {1db28f2e-8f80-4027-8c5a-a11f7f10f62d}

 

EventID 517

 

Version 0

 

Level 2

 

Task 0

 

Opcode 0

 

Keywords 0x8000000000000000

 

- TimeCreated

[ SystemTime] 2008-09-26T20:01:34.408Z

 

EventRecordID 102682

 

Correlation

 

- Execution

[ ProcessID] 2624

[ ThreadID] 4124

 

Channel Application

 

Computer EX.domain.local

 

- Security

[ UserID] S-1-5-18

 

- EventData

BackupTime 2008-09-26T20:00:54.471Z

ErrorCode 2155348237

ErrorMessage %%2155348237

 

 

Any one has any ideas how to fix it?

[Guest Meinolf Weber]

Re: System state backup fails with error code 2155348237

 

Hello Eli,

 

Check out this one:

http://technet.microsoft.com/en-us/library/cc734395.aspx

 

Best regards

 

Meinolf Weber

Disclaimer: This posting is provided "AS IS" with no warranties, and confers

no rights.

** Please do NOT email, only reply to Newsgroups

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> Windows server 2008

> Member server with Exchange 2007 SP1 on it.

> I'm trying to backup system state to a different hard drive

> In command prompt:

> C:\Windows\system32>wbadmin start systemstatebackup -backupTarget:E:

> wbadmin 1.0 - Backup command-line tool

> © Copyright 2004 Microsoft Corp.

> Starting System State Backup [9/26/2008 4:00 PM]

> Retrieving volume information...

> This would backup the system state from volume(s) Local Disk(C:) to

> E:.

> Do you want to start the backup operation?

> [Y] Yes [N] No y

> Creating the shadow copy of volumes requested for backup.

> Found (0) files

> Found (1777) files

> Found (8210) files

> Summary of backup:

> ------------------

> Backup of system state failed [9/26/2008 4:01 PM]

>

> Log of files successfully backed up

> 'C:\Windows\Logs\WindowsServerBackup\SystemStateBackup 26-09-2008

> 16-00-54.log'

>

> Log of files for which backup failed

> 'C:\Windows\Logs\WindowsServerBackup\SystemStateBackup_Error

> 26-09-2008

> 16-00-54

> .log'

> Enumeration of the files failed.

> The filename, directory name, or volume label syntax is incorrect.

> C:\Windows\system32>

>

> The logs are empty

>

> In event viewer: Please note that event was at logged at 04:01 pm

> same time as I ran the job, but in event viewer details it has time of

> 08:00 pm=??????

>

> Backup started at '9/26/2008 8:00:54 PM' failed with following error

> code

> '2155348237' (Enumeration of the files failed.). Please rerun backup

> once

> issue is resolved.

> Details of event log

> - System

> - Provider

> [ Name] Microsoft-Windows-Backup

> [ Guid] {1db28f2e-8f80-4027-8c5a-a11f7f10f62d}

> EventID 517

>

> Version 0

>

> Level 2

>

> Task 0

>

> Opcode 0

>

> Keywords 0x8000000000000000

>

> - TimeCreated

> [ SystemTime] 2008-09-26T20:01:34.408Z

> EventRecordID 102682

>

> Correlation

>

> - Execution

> [ ProcessID] 2624

> [ ThreadID] 4124

> Channel Application

>

> Computer EX.domain.local

>

> - Security

> [ UserID] S-1-5-18

> - EventData

> BackupTime 2008-09-26T20:00:54.471Z

> ErrorCode 2155348237

> ErrorMessage %%2155348237

> Any one has any ideas how to fix it?

>

[Guest George Yin]

RE: System state backup fails with error code 2155348237

 

Hello,

 

May I know if you are running any anti-virus or third-party tools on the

system?

 

We have seen the same issue when Trend Micro is installed on the system. If

this is the case, you may need to uninstall the Trend Micro and contact

Trend Micro to see if they have any updates on this.

 

The background is that:

 

Backup utilizes the VSS to take the snapshot of the volume and then pulls

off the data from the snapshot. If the snapshot contains any invalid path

(directory or file), the VSS will fail. Take the Trend Micro as an example.

You may find a directory named "\Program Files(x86)\trend micro\client

server security agent\..\", here the "\..\" is not supported and will cause

the VSS query process fail.

 

So please also check this information if you have installed any other

third-party tools or applications. We have also seen this error happened,

if some Intel applications are installed and that may create a directory

"\\" like the path "Program Files (x86)\\Intel". This path "\\" is also not

supported here.

 

Besides, you can try running the chkdsk to see if any disk error exists as

this may also cause some potential problems.

 

Sincerely,

George Yin

Microsoft Online Support

Microsoft Global Technical Support Center

 

Get Secure! - http://www.microsoft.com/security

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[Guest Rene Schrock]

Re: System state backup fails with error code 2155348237

 

Hello George,

 

George Yin(MSFT) wrote:

> We have seen the same issue when Trend Micro is installed on the system. If

> this is the case, you may need to uninstall the Trend Micro and contact

> Trend Micro to see if they have any updates on this.

>

 

you are right with Trend Micro. We have the same error as Eli.

 

In our case Trend Micro Worry-Free Business Security 5.0 build 1307 which installs the Client/Server Security Agent 15.0.1307 on Windows 2008 is

causing the problem.

 

After uninstalling the Client/Server Security Agent the problem disappeared.

 

Thanks

René

[Guest George Yin]

RE: System state backup fails with error code 2155348237

 

Hello,

 

I am just writing to see how everything is going. If you have any updates

or need any further assistance on this issue, please feel free to let me

know. I am glad to be of assistance.

 

Sincerely,

George Yin

Microsoft Online Support

Microsoft Global Technical Support Center

 

Get Secure! - http://www.microsoft.com/security

=====================================================

When responding to posts, please "Reply to Group" via your newsreader so

that others may learn and benefit from your issue.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.