The Windows Installer Service could not be accessed.

[Guest Marcel Cox]

This is a Windows XP professional SP3 workstation.

Since about 2 weeks, I'm no longer able to install new problems that

use the msi installer. When I try to install a new program, the

following message gets displayed:

 

The Windows Installer Service could not be accessed. This can occur if

you are running Windows in safe mode, or if the Windows installer is

not correctly installed. Contact your support personnel for assitance.

 

I have tried an install of an MSI with logging enabled, and the log

shows the following (just one line):

 

MSI © (44:2C) [20:47:52:390]: Failed to connect to server. Error:

0x80040154

 

At the same time as the windows installer, windows update also stopped

working. The windowsupdate.log file reports the following messages

over and over again:

 

2008-09-29 20:57:50:031 1476 328 AU Launched new AU client for

directive 'Install Approval', session id = 0x0

2008-09-29 20:57:50:062 3884 f98 Misc =========== Logging initialized

(build: 7.2.6001.784, tz: +0200) ===========

2008-09-29 20:57:50:062 3884 f98 Misc = Process: C:\WINDOWS

\system32\wuauclt.exe

2008-09-29 20:57:50:062 3884 f98 AUClnt Launched Client UI process

2008-09-29 20:57:56:109 3884 f98 Misc =========== Logging initialized

(build: 7.2.6001.784, tz: +0200) ===========

2008-09-29 20:57:56:109 3884 f98 Misc = Process: C:\WINDOWS

\system32\wuauclt.exe

2008-09-29 20:57:56:109 3884 f98 Misc = Module: C:\WINDOWS

\system32\wucltui.dll

2008-09-29 20:57:56:109 3884 f98 CltUI FATAL: Failed to get agent

interface pointers, hr=80040154

2008-09-29 20:57:56:125 1476 328 AU AU received handle event

2008-09-29 20:57:56:125 1476 328 AU AU setting pending client

directive to 'Install Approval'

 

 

I already tried the following solutions I found in the Micsoroft

knowledgebase, but none helped:

- I downloaded and installed the latest Windows installer (WindowsXP-

KB942288-v3-x86.exe). The new installer installed without error but

did not help to solve the problem.

- I unregistered and registered the installer service

 

I also run filemon and regmon during an msi installation, but could

not see any obvious problem related to the install.

 

I'm running out of ideas here. Does anyone have an idea to help?

[Guest R. McCarty]

Re: The Windows Installer Service could not be accessed.

 

Windows Installer has a single dependency service "Remote

Procedure Call". You need to check the current status of that

service. Also check your System Event Log for errors to help

determine what is at fault.

 

"Marcel Cox" <marcel.cox@gmail.com> wrote in message

news:c21a8907-1efb-43c1-b7d6-527ed190063c@i76g2000hsf.googlegroups.com...

> This is a Windows XP professional SP3 workstation.

> Since about 2 weeks, I'm no longer able to install new problems that

> use the msi installer. When I try to install a new program, the

> following message gets displayed:

>

> The Windows Installer Service could not be accessed. This can occur if

> you are running Windows in safe mode, or if the Windows installer is

> not correctly installed. Contact your support personnel for assitance.

>

> I have tried an install of an MSI with logging enabled, and the log

> shows the following (just one line):

>

> MSI © (44:2C) [20:47:52:390]: Failed to connect to server. Error:

> 0x80040154

>

> At the same time as the windows installer, windows update also stopped

> working. The windowsupdate.log file reports the following messages

> over and over again:

>

> 2008-09-29 20:57:50:031 1476 328 AU Launched new AU client for

> directive 'Install Approval', session id = 0x0

> 2008-09-29 20:57:50:062 3884 f98 Misc =========== Logging initialized

> (build: 7.2.6001.784, tz: +0200) ===========

> 2008-09-29 20:57:50:062 3884 f98 Misc = Process: C:\WINDOWS

> \system32\wuauclt.exe

> 2008-09-29 20:57:50:062 3884 f98 AUClnt Launched Client UI process

> 2008-09-29 20:57:56:109 3884 f98 Misc =========== Logging initialized

> (build: 7.2.6001.784, tz: +0200) ===========

> 2008-09-29 20:57:56:109 3884 f98 Misc = Process: C:\WINDOWS

> \system32\wuauclt.exe

> 2008-09-29 20:57:56:109 3884 f98 Misc = Module: C:\WINDOWS

> \system32\wucltui.dll

> 2008-09-29 20:57:56:109 3884 f98 CltUI FATAL: Failed to get agent

> interface pointers, hr=80040154

> 2008-09-29 20:57:56:125 1476 328 AU AU received handle event

> 2008-09-29 20:57:56:125 1476 328 AU AU setting pending client

> directive to 'Install Approval'

>

>

> I already tried the following solutions I found in the Micsoroft

> knowledgebase, but none helped:

> - I downloaded and installed the latest Windows installer (WindowsXP-

> KB942288-v3-x86.exe). The new installer installed without error but

> did not help to solve the problem.

> - I unregistered and registered the installer service

>

> I also run filemon and regmon during an msi installation, but could

> not see any obvious problem related to the install.

>

> I'm running out of ideas here. Does anyone have an idea to help?

[Guest Marcel]

Re: The Windows Installer Service could not be accessed.

 

I checked the services and the "Remote Procedure Call (RPC)" service

is set to automatic and currently running. The "Remote Procedure Call

(RPC) Locator" service is set to manual and not running. I tried to

start that service, but it makes no difference to the problem.

I noticed that the Windows installer service is set to manual and is

not running by default. If I start it, it runs for 10 minutes and then

stops again. In the system event log, there is no message related to

the installer. I just see messages when I start the installer and when

it stops again 10 minutes later. The only error message I see is the

following:

 

The Windows Media Player Network Sharing Service service depends on

the Universal Plug and Play Device Host service which failed to start

because of the following error:

The service cannot be started, either because it is disabled or

because it has no enabled devices associated with it.

 

However I assume that this is not really a problem in itself and not

related to this issue.

 

In the application event log, I get the following warning message for

each failed install attempt:

 

Failed to connect to server. Error: 0x80040154

 

This is the same error code as reported in the log files I already

posted before.

The error code actually means "class not registered". So I wonder if

maybe the real problem is with my computers service registration

system rather than with the service itself.

 

On 29 sep, 21:09, "R. McCarty" <PcEngWork-NoSp...@mindspring.com>

wrote:

> Windows Installer has a single dependency service "Remote

> Procedure Call". You need to check the current status of that

> service. Also check your System Event Log for errors to help

> determine what is at fault.

>

> "Marcel Cox" <marcel....@gmail.com> wrote in message

>

> news:c21a8907-1efb-43c1-b7d6-527ed190063c@i76g2000hsf.googlegroups.com...

>

> > This is a Windows XP professional SP3 workstation.

> > Since about 2 weeks, I'm no longer able to install new problems that

> > use the msi installer. When I try to install a new program, the

> > following message gets displayed:

>

> > The Windows Installer Service could not be accessed. This can occur if

> > you are running Windows in safe mode, or if the Windows installer is

> > not correctly installed. Contact your support personnel for assitance.

>

> > I have tried an install of an MSI with logging enabled, and the log

> > shows the following (just one line):

>

> > MSI © (44:2C) [20:47:52:390]: Failed to connect to server. Error:

> > 0x80040154

>

> > At the same time as the windows installer, windows update also stopped

> > working. The windowsupdate.log file reports the following messages

> > over and over again:

>

> > 2008-09-29 20:57:50:031 1476 328 AU Launched new AU client for

> > directive 'Install Approval', session id = 0x0

> > 2008-09-29 20:57:50:062 3884 f98 Misc ===========  Logging initialized

> > (build: 7.2.6001.784, tz: +0200)  ===========

> > 2008-09-29 20:57:50:062 3884 f98 Misc   = Process: C:\WINDOWS

> > \system32\wuauclt.exe

> > 2008-09-29 20:57:50:062 3884 f98 AUClnt Launched Client UI process

> > 2008-09-29 20:57:56:109 3884 f98 Misc ===========  Logging initialized

> > (build: 7.2.6001.784, tz: +0200)  ===========

> > 2008-09-29 20:57:56:109 3884 f98 Misc   = Process: C:\WINDOWS

> > \system32\wuauclt.exe

> > 2008-09-29 20:57:56:109 3884 f98 Misc   = Module: C:\WINDOWS

> > \system32\wucltui.dll

> > 2008-09-29 20:57:56:109 3884 f98 CltUI FATAL: Failed to get agent

> > interface pointers, hr=80040154

> > 2008-09-29 20:57:56:125 1476 328 AU AU received handle event

> > 2008-09-29 20:57:56:125 1476 328 AU AU setting pending client

> > directive to 'Install Approval'

>

> > I already tried the following solutions I found in the Micsoroft

> > knowledgebase, but none helped:

> > - I downloaded and installed the latest Windows installer (WindowsXP-

> > KB942288-v3-x86.exe). The new installer installed without error but

> > did not help to solve the problem.

> > - I unregistered and registered the installer service

>

> > I also run filemon and regmon during an msi installation, but could

> > not see any obvious problem related to the install.

>

> > I'm running out of ideas here. Does anyone have an idea to help?