Guest Bea Posted September 29, 2008 Posted September 29, 2008 I have Windows XP Media Center Edition: I have to redo my question regarding my pc problem. I am such a newbie on this site, and a newbie pc user too. Here it goes: I uninstalled my webroot spyware. Then restarted laptop. When I logged on (administrator account) I got this message, "windows cannot load the users profile but has logged you on with the default profile". Detail "The system can not find the file specified." On the "default profile" that windows logged me on, I can not acces my administrator profile desktop, and all my documents, and also all the programs installed. I tried to use Restore system, it doesn't work. I used to be able to do system restore. I am hoping that if I restored the system prior to 9/26 I can recover all docs, desktop associated with my administrator profile. I can't do any download, or send email using that laptop. Because it said that I don't have administrator privilege. I am using another laptop which unfortunately, doesn't mirror the contents of the problem laptop. Please help all my work related documents are in that laptop.
Guest TERRY Posted October 2, 2008 Posted October 2, 2008 RE: Administrator profile missing; Restore system do not function Hi Bea.I,m not an expert but i might be able to help.When you start your pc click start on the bottom run.Type msconfig,run.This will bring up a window with tabs on it.Click on the startup tab.Click on disable all,apply,close.The pc will prompt you to restart.Restart.When the pc comes back on a window will appear.Just click do not show again,close.This will stop all programs running at startup.You may have a virus or spyware preventing you access.Once you have done this you should be able to access your programs.If that doesn,t work you may have to startup in safe mode and scan for viruses.Hope this helps.TERRY.PS.Check your user accounts and reset it.Make sure your name is under admin. "Bea" wrote: > I have Windows XP Media Center Edition: > > I have to redo my question regarding my pc problem. I am such a newbie on > this site, and a newbie pc user too. > > Here it goes: I uninstalled my webroot spyware. Then restarted laptop. > When I logged on (administrator account) I got this message, "windows > cannot load the users profile but has logged you on with the default > profile". Detail "The system can not find the file specified." > > On the "default profile" that windows logged me on, I can not acces my > administrator profile desktop, and all my documents, and also all the > programs installed. > > I tried to use Restore system, it doesn't work. I used to be able > to do system restore. I am hoping that if I restored the system prior to > 9/26 I can recover all docs, desktop associated with my administrator profile. > > I can't do any download, or send email using that laptop. Because it said > that I don't have administrator privilege. > > I am using another laptop which unfortunately, doesn't mirror the contents > of the problem laptop. > > Please help all my work related documents are in that laptop. >
Guest skeet3 Posted October 2, 2008 Posted October 2, 2008 Re: Administrator profile missing; Restore system do not function I'm definitely not an expert at this, but a similar situation occurred with me a month or two ago. I was able to correct the problem by running a scan disk (automatically correcting errors). "Bea" <DeleteQueen@discussions.microsoft.com> wrote in message news:5472A554-934D-4F4C-AF36-1A8336A53A1F@microsoft.com... >I have Windows XP Media Center Edition: > > I have to redo my question regarding my pc problem. I am such a newbie on > this site, and a newbie pc user too. > > Here it goes: I uninstalled my webroot spyware. Then restarted laptop. > When I logged on (administrator account) I got this message, "windows > cannot load the users profile but has logged you on with the default > profile". Detail "The system can not find the file specified." > > On the "default profile" that windows logged me on, I can not acces my > administrator profile desktop, and all my documents, and also all the > programs installed. > > I tried to use Restore system, it doesn't work. I used to be able > to do system restore. I am hoping that if I restored the system prior to > 9/26 I can recover all docs, desktop associated with my administrator > profile. > > I can't do any download, or send email using that laptop. Because it said > that I don't have administrator privilege. > > I am using another laptop which unfortunately, doesn't mirror the contents > of the problem laptop. > > Please help all my work related documents are in that laptop. >
Guest Bea Posted October 3, 2008 Posted October 3, 2008 RE: Administrator profile missing; Restore system do not function Thanks Terry. I tried it, but didn't work. Unfortunately I don't have any virus protection installed. I uninstalled my webroot spyware and virus protection a day before my subscription was to expire. I was considering to install Norton antiVirus. Then this problem happened. I called webroot so I was just to renew with them, but now I can download the software. Looks like my laptop already got virus infection. I'm using a friend's laptop to connect to internet. I hope I find a solution to this. thanks. bea "TERRY" wrote: > Hi Bea.I,m not an expert but i might be able to help.When you start your pc > click start on the bottom run.Type msconfig,run.This will bring up a window > with tabs on it.Click on the startup tab.Click on disable all,apply,close.The > pc will prompt you to restart.Restart.When the pc comes back on a window will > appear.Just click do not show again,close.This will stop all programs running > at startup.You may have a virus or spyware preventing you access.Once you > have done this you should be able to access your programs.If that doesn,t > work you may have to startup in safe mode and scan for viruses.Hope this > helps.TERRY.PS.Check your user accounts and reset it.Make sure your name is > under admin. > > "Bea" wrote: > > > I have Windows XP Media Center Edition: > > > > I have to redo my question regarding my pc problem. I am such a newbie on > > this site, and a newbie pc user too. > > > > Here it goes: I uninstalled my webroot spyware. Then restarted laptop. > > When I logged on (administrator account) I got this message, "windows > > cannot load the users profile but has logged you on with the default > > profile". Detail "The system can not find the file specified." > > > > On the "default profile" that windows logged me on, I can not acces my > > administrator profile desktop, and all my documents, and also all the > > programs installed. > > > > I tried to use Restore system, it doesn't work. I used to be able > > to do system restore. I am hoping that if I restored the system prior to > > 9/26 I can recover all docs, desktop associated with my administrator profile. > > > > I can't do any download, or send email using that laptop. Because it said > > that I don't have administrator privilege. > > > > I am using another laptop which unfortunately, doesn't mirror the contents > > of the problem laptop. > > > > Please help all my work related documents are in that laptop. > >
Guest Bea Posted October 3, 2008 Posted October 3, 2008 Re: Administrator profile missing; Restore system do not function Hi skeet3, I've done that too, but did not solve the problem. Thanks, Bea "skeet3" wrote: > I'm definitely not an expert at this, but a similar situation occurred with > me a month or two ago. I was able to correct the problem by running a scan > disk (automatically correcting errors). > > "Bea" <DeleteQueen@discussions.microsoft.com> wrote in message > news:5472A554-934D-4F4C-AF36-1A8336A53A1F@microsoft.com... > >I have Windows XP Media Center Edition: > > > > I have to redo my question regarding my pc problem. I am such a newbie on > > this site, and a newbie pc user too. > > > > Here it goes: I uninstalled my webroot spyware. Then restarted laptop. > > When I logged on (administrator account) I got this message, "windows > > cannot load the users profile but has logged you on with the default > > profile". Detail "The system can not find the file specified." > > > > On the "default profile" that windows logged me on, I can not acces my > > administrator profile desktop, and all my documents, and also all the > > programs installed. > > > > I tried to use Restore system, it doesn't work. I used to be able > > to do system restore. I am hoping that if I restored the system prior to > > 9/26 I can recover all docs, desktop associated with my administrator > > profile. > > > > I can't do any download, or send email using that laptop. Because it said > > that I don't have administrator privilege. > > > > I am using another laptop which unfortunately, doesn't mirror the contents > > of the problem laptop. > > > > Please help all my work related documents are in that laptop. > > > > >
Guest Malke Posted October 3, 2008 Posted October 3, 2008 RE: Administrator profile missing; Restore system do not function Bea wrote: > Thanks Terry. I tried it, but didn't work. Unfortunately I don't have > any > virus protection installed. I uninstalled my webroot spyware and virus > protection a day before my subscription was to expire. I was considering > to install Norton antiVirus. > Then this problem happened. > > I called webroot so I was just to renew with them, but now I can download > the software. Looks like my laptop already got virus infection. I'm > using a friend's laptop to connect to internet. > "TERRY" wrote: > >> Hi Bea.I,m not an expert but i might be able to help.When you start your >> pc click start on the bottom run.Type msconfig,run.This will bring up a >> window with tabs on it.Click on the startup tab.Click on disable >> all,apply,close.The pc will prompt you to restart.Restart.When the pc >> comes back on a window will appear.Just click do not show >> again,close.This will stop all programs running at startup.You may have a >> virus or spyware preventing you access.Once you have done this you should >> be able to access your programs.If that doesn,t work you may have to >> startup in safe mode and scan for viruses.Hope this helps.TERRY.PS.Check >> your user accounts and reset it.Make sure your name is under admin. >> >> "Bea" wrote: >> >> > I have Windows XP Media Center Edition: >> > >> > I have to redo my question regarding my pc problem. I am such a newbie >> > on this site, and a newbie pc user too. >> > >> > Here it goes: I uninstalled my webroot spyware. Then restarted >> > laptop. >> > When I logged on (administrator account) I got this message, "windows >> > cannot load the users profile but has logged you on with the default >> > profile". Detail "The system can not find the file specified." >> > >> > On the "default profile" that windows logged me on, I can not acces my >> > administrator profile desktop, and all my documents, and also all the >> > programs installed. >> > >> > I tried to use Restore system, it doesn't work. I used to be able >> > to do system restore. I am hoping that if I restored the system prior >> > to 9/26 I can recover all docs, desktop associated with my >> > administrator profile. >> > >> > I can't do any download, or send email using that laptop. Because it >> > said that I don't have administrator privilege. >> > >> > I am using another laptop which unfortunately, doesn't mirror the >> > contents of the problem laptop. >> > >> > Please help all my work related documents are in that laptop. >> > At this point you should retrieve your data and do a clean install of Windows. After that, install a good antivirus such as NOD32, Kaspersky, or Avast if you want a free one. I don't recommend SpySweeper since I've never found it to be particularly effective and it tends to slow the system down. To retrieve your data, pull the hard drive and put it in an external USB enclosure. Attach the enclosure to a working XP machine and copy your data off. Then put the laptop drive back and do the clean install. Refer to your laptop manual or the laptop mftr.'s website for how to return your machine to factory condition. Scan the data with a current antivirus using updated definitions *before* you copy it back onto your new install. When this is all over, create and implement a backup strategy because Stuff Will Always Happen. Imaging your system regularly onto an external hard drive with a program like Acronis True Image (which also does incremental backups) is a good idea. http://www.elephantboycomputers.com/page2.html#Backing_Up Standard disclaimer: I can't see and test your computer myself, so these are just suggestions based on many years of being a professional computer tech; suggestions based on what you've written. You should not take my suggestions as a definitive diagnosis. If you can't do the work yourself (and there is no shame in admitting this isn't your cup of tea), take the machine to a professional computer repair shop (not your local equivalent of BigComputerStore/GeekSquad). If possible, have all your data backed up before you take the machine into a shop. Malke -- MS-MVP Elephant Boy Computers - Don't Panic! FAQ - http://www.elephantboycomputers.com/#FAQ
Guest spamlet Posted October 4, 2008 Posted October 4, 2008 Re: Administrator profile missing; Restore system do not function "Bea" <DeleteQueen@discussions.microsoft.com> wrote in message news:5472A554-934D-4F4C-AF36-1A8336A53A1F@microsoft.com... >I have Windows XP Media Center Edition: > > I have to redo my question regarding my pc problem. I am such a newbie on > this site, and a newbie pc user too. > > Here it goes: I uninstalled my webroot spyware. Then restarted laptop. > When I logged on (administrator account) I got this message, "windows > cannot load the users profile but has logged you on with the default > profile". Detail "The system can not find the file specified." > > On the "default profile" that windows logged me on, I can not acces my > administrator profile desktop, and all my documents, and also all the > programs installed. > > I tried to use Restore system, it doesn't work. I used to be able > to do system restore. I am hoping that if I restored the system prior to > 9/26 I can recover all docs, desktop associated with my administrator > profile. > > I can't do any download, or send email using that laptop. Because it said > that I don't have administrator privilege. > > I am using another laptop which unfortunately, doesn't mirror the contents > of the problem laptop. > > Please help all my work related documents are in that laptop. Hi Bea, I've solved most of my problem with the profiles and added a note for you in my thread, and will repeat it here for completeness. Your situation sounds a little different as you say your laptop created a default settings profile for you and changed your account's privileges at the same time. As your account and your profile are not the same thing this is rather odd. In my case, my user name and password and the privilages that go with them were not changed, they were simply directed at a new profile folder. Because there was already a profile folder with the original name, it had to give the temporary one a suffix. This meant I could not have my profile with its usual name, because the account itself had been reassigned to the temp one. So to get things right I had to delete the temp profile completely, so that there was then no profile associated with my account at all. Then change the name of my original and now, orphan, profile so that there was no folder with my account name on in the local users list. Then when I logged on with my normal account it makes me another default profile, but this time with the proper name. Then all I had to do was empty this profile and copy my original one into it. Simple when you twig how it works. If your account really was changed from administrator to simply user. It should be straight forward for you to change it back, as an administrator or the administrator in safe mode. You could also, via the security tab of your profile's properties sheet, at the same time change the profile folder and all its subfolders, so that administrator, administratorS and yourself have full permission, and just to make sure, take ownership via the advanced tab, of your profile folder and all its subfolders (the bottom tick box). If once you have everything working again, you then want to up your security and tick the 'make my folders private' again, you can do this in the normal my computer dialogue. Here's what I put in the other thread: I am not entirely sure what your problem is or even whether you are using XPHome or Pro, but I have found it quite confusing coming to grips with the difference between profiles, accounts, and identities, and consequently with the sequence that one has to follow to set up a new account (or keep the old one) and get the right files into it. Are you saying that you can't log on other than in safe mode, or that you can log on but are denied access to your files because they are now in a different profile to which your new account has no permission because it is not an administrator account? Also, was your old account actually the computer's built in Administrator, account or was it a separate one that you made, and thus is one of the AdministratorS plural as opposed to THE Administrator. If your old profile is only set to be accessed by THE Administrator, then you will need to add Adminstrators in the plural to its permissions table. Unfortunately, it can be quite confusing dealing with the various dialogues under the Security tab, and you may need someone to help you with them. Anyhow, even if you do have the permissions it can still be confusing getting the profile attached to the right account. When you create a new account in Control Panel, it initially has no profile. When you log in to your new account the first time a set of folders is created for your profile, but with a hidden security code that uniquely associates them with that account. So even if you make another account with the same name and password, it won't be associated with the old profile folders, and instead, windows makes you a new profile with default settings. If you used the same name as your original account, without deleting your original, then the new one is given an extension number to distinguish it. That's what happened to me, and I got a bit of a list of extra default profiles before I twigged what was going on! By which time I had to have a good look at all the properties sheets size and files data to make sure which profiles belonged to which accounts and which to none at all... So anyhow to cut a long story short, I've got things back in order now, and if your is not a more fiddly permissions issue, the same may work for you: So sequence is: In a spare admin account; Rename original profile folder in MyComputer\C\Docs and Settings; Delete any new profiles xp has made for you that have very little in (on my laptop these are all about 850k); Log on in normal way with your original user name and password; Log off when xp has finished building a new profile with your original profile's name; Log back in to spare admin ac; In docs and sets, empty the new profile folder completely (to get rid of some of the default links you may have removed in your real profile) so that it just leaves the empty profile folder with your name on; Copy (not move, you may need them again) all the contents of your original but renamed folder, into the now empty new profile folder. If your ntuser.dat and ntuser.dat.log files are still serviceable, this should recreate your original profile. A good sign that you are headed in the right direction is that this may take several minutes, depending on how much stuff is in your profile. In my case there were Google Earth cache files and Picassa photo database files which were 400Mb odd, which slowed the copying down rather. (If you have one, also copy all the contents to a backup drive as well; then delete the original, if you are pushed for space. You will now appreciate its probably a good idea to keep a back up profile somewhere!) I found that after I had done this everything worked OK except that my normal desktop picture did not come up on its own. In the main folder of my profile is a file marked 'theme'. Just clicking on this got it all loaded properly. So that's it from my end. I still have one phantom account that I need to track down, but it is not, thankfully, mine! And you're right: this relatively simple process took days to suss out. You never stop learning with MS! Good luck, S Links I have found useful: http://support.microsoft.com/kb/810881 http://support.microsoft.com/default.aspx?scid=kb;en-us;308421 http://support.microsoft.com/kb/555473 http://aumha.net/viewtopic.php?f=62&t=28099&st=0&sk=t&sd=a&sid=1a1e5e5b66cd4790a1f11595c1f713d1&start=15 http://technet.microsoft.com/en-us/library/cc722901.aspx I still have one account which seems to exist only in the land of (ctrl-alt-delete)x2 though. Can't even see it anywhere to delete it! S
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