Guest Dmitry Posted October 1, 2008 Posted October 1, 2008 We are using Windows Server 2003 Enterprise as a Terminal Server. It was installed and activated in 2005. This morning it would not allow any of the users to log-on, and every user was presented with the Activation Wizard, telling that the Windows needs to be activated before it can be used. The Event 1000 was logged-on in the event log Event Type: Error Event Source: Windows Product Activation Event Category: None Event ID: 1000 Date: 10/1/2008 Time: 7:16:23 AM User: N/A Computer: FSDTS2 Description: An error occurred while the wizard was checking the current Windows product license. Error Code: 0x80040507 For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. None of our users have the administrative rights to the server, so they could not activate or de-activate the server. I have followed all the steps in the Activation Wizard and the server was successfully activated. But our production was down for 30 minutes this morning because of the activation issue. I always was under impression that once activated, the server does not need to be re-activated, unless the hardware changes. We did not change any hardware or software in any recent time. My questions are: - What can cause the activation to break? - How can I prevent it from happening in the future Thanks, Dmitry
Guest Vera Noest [MVP] Posted October 1, 2008 Posted October 1, 2008 Re: Activated Windows Server 2003 Ent. asking to re-activate. Since this problem is not related to Terminal Services, you'd better ask it in a general Windows 2003 newsgroup. That said, check EventID.net for some causes to this problem: http://www.eventid.net/display.asp?eventid=1000&eventno=1906 &source=Windows%20Product%20Activation&phase=1 Was any change made to the server at all prior to this incident? Running Windows Update? Updated any other applications, like anti- virus software? It seems that some applications unregister some dll's, which causes the activation problem. If that's the case, you can solve it with: Go to Start > Run and type: regsvr32 regwizc.dll regsvr32 licdll.dll If you google for the error message you got, you'll find lots of other posts about this problem, so there might be other causes as well. _________________________________________________________ Vera Noest MCSE, CCEA, Microsoft MVP - Terminal Server TS troubleshooting: http://ts.veranoest.net ___ please respond in newsgroup, NOT by private email ___ =?Utf-8?B?RG1pdHJ5?= <Dmitry@discussions.microsoft.com> wrote on 01 okt 2008 in microsoft.public.windows.terminal_services: > We are using Windows Server 2003 Enterprise as a Terminal > Server. It was installed and activated in 2005. This morning it > would not allow any of the users to log-on, and every user was > presented with the Activation Wizard, telling that the Windows > needs to be activated before it can be used. The Event 1000 was > logged-on in the event log > > Event Type: Error > Event Source: Windows Product Activation > Event Category: None > Event ID: 1000 > Date: 10/1/2008 > Time: 7:16:23 AM > User: N/A > Computer: FSDTS2 > Description: > An error occurred while the wizard was checking the current > Windows product license. Error Code: 0x80040507 > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > > None of our users have the administrative rights to the server, > so they could not activate or de-activate the server. I have > followed all the steps in the Activation Wizard and the server > was successfully activated. But our production was down for 30 > minutes this morning because of the activation issue. I always > was under impression that once activated, the server does not > need to be re-activated, unless the hardware changes. We did not > change any hardware or software in any recent time. My questions > are: - What can cause the activation to break? > - How can I prevent it from happening in the future > > Thanks, > > Dmitry
Guest Dmitry Posted October 1, 2008 Posted October 1, 2008 Re: Activated Windows Server 2003 Ent. asking to re-activate. Thanks for your reply. I have re-posted my question to the General Windows 2003 newsgroup. But, to your questions. We did not change anything in the recent past, and no Windows updates were applied. However, we do run the antivirus on the server, and it does update itself. We also host a custom application, so the application update cannot be discounted. I did check the EventID article, and none of it applies to us. All articles, found on Google revolve around solving the problem, which was easy - I just re-activated the server. But the big question is - how do I prevent this problem from coming back again? In your experience, how robust the Windows Activation really is? If the application update can damage it, I better advice our software development team to be extra careful. Also, pleas help me to identify all the components of the Windows Activation .. As far as I can tell, the activation information is stored in the following files: c:\Windows\System32\wpa.dbl c:\Windows\System32\wpa.bak Those files should not be "Read Only" and both System and Administrators accounts should have full access to those files. If any of those files gets damaged, Windows would need to be re-activated. Do you know what the following two DLL do? regwizc.dll licdll.dll Are they any more components to Windows Activation? Thanks, Dmitry MCSE, MCSA, Security+ "Vera Noest [MVP]" wrote: > Since this problem is not related to Terminal Services, you'd > better ask it in a general Windows 2003 newsgroup. > That said, check EventID.net for some causes to this problem: > > http://www.eventid.net/display.asp?eventid=1000&eventno=1906 > &source=Windows%20Product%20Activation&phase=1 > > Was any change made to the server at all prior to this incident? > Running Windows Update? Updated any other applications, like anti- > virus software? It seems that some applications unregister some > dll's, which causes the activation problem. If that's the case, you > can solve it with: > > Go to Start > Run and type: > regsvr32 regwizc.dll > regsvr32 licdll.dll > > If you google for the error message you got, you'll find lots of > other posts about this problem, so there might be other causes as > well. > _________________________________________________________ > Vera Noest > MCSE, CCEA, Microsoft MVP - Terminal Server > TS troubleshooting: http://ts.veranoest.net > ___ please respond in newsgroup, NOT by private email ___ > > =?Utf-8?B?RG1pdHJ5?= <Dmitry@discussions.microsoft.com> wrote on > 01 okt 2008 in microsoft.public.windows.terminal_services: > > > We are using Windows Server 2003 Enterprise as a Terminal > > Server. It was installed and activated in 2005. This morning it > > would not allow any of the users to log-on, and every user was > > presented with the Activation Wizard, telling that the Windows > > needs to be activated before it can be used. The Event 1000 was > > logged-on in the event log > > > > Event Type: Error > > Event Source: Windows Product Activation > > Event Category: None > > Event ID: 1000 > > Date: 10/1/2008 > > Time: 7:16:23 AM > > User: N/A > > Computer: FSDTS2 > > Description: > > An error occurred while the wizard was checking the current > > Windows product license. Error Code: 0x80040507 > > > > For more information, see Help and Support Center at > > http://go.microsoft.com/fwlink/events.asp. > > > > None of our users have the administrative rights to the server, > > so they could not activate or de-activate the server. I have > > followed all the steps in the Activation Wizard and the server > > was successfully activated. But our production was down for 30 > > minutes this morning because of the activation issue. I always > > was under impression that once activated, the server does not > > need to be re-activated, unless the hardware changes. We did not > > change any hardware or software in any recent time. My questions > > are: - What can cause the activation to break? > > - How can I prevent it from happening in the future > > > > Thanks, > > > > Dmitry >
Guest Vera Noest [MVP] Posted October 2, 2008 Posted October 2, 2008 Re: Activated Windows Server 2003 Ent. asking to re-activate. I'm sorry, Dmitry, but I don't have any more information than what can be found online. I've never activated a server myself, always worked with Volume Licensing, which doesn't need activation. _________________________________________________________ Vera Noest MCSE, CCEA, Microsoft MVP - Terminal Server TS troubleshooting: http://ts.veranoest.net ___ please respond in newsgroup, NOT by private email ___ =?Utf-8?B?RG1pdHJ5?= <Dmitry@discussions.microsoft.com> wrote on 01 okt 2008 in microsoft.public.windows.terminal_services: > Thanks for your reply. > I have re-posted my question to the General Windows 2003 > newsgroup. But, to your questions. We did not change anything in > the recent past, and no Windows updates were applied. However, > we do run the antivirus on the server, and it does update > itself. We also host a custom application, so the application > update cannot be discounted. I did check the EventID article, > and none of it applies to us. All articles, found on Google > revolve around solving the problem, which was easy - I just > re-activated the server. But the big question is - how do I > prevent this problem from coming back again? In your experience, > how robust the Windows Activation really is? If the application > update can damage it, I better advice our software development > team to be extra careful. > Also, pleas help me to identify all the components of the > Windows Activation . As far as I can tell, the activation > information is stored in the following files: > c:\Windows\System32\wpa.dbl > c:\Windows\System32\wpa.bak > Those files should not be "Read Only" and both System and > Administrators accounts should have full access to those files. > If any of those files gets damaged, Windows would need to be > re-activated. Do you know what the following two DLL do? > regwizc.dll > licdll.dll > Are they any more components to Windows Activation? > > Thanks, > > Dmitry > MCSE, MCSA, Security+ > > > "Vera Noest [MVP]" wrote: > >> Since this problem is not related to Terminal Services, you'd >> better ask it in a general Windows 2003 newsgroup. >> That said, check EventID.net for some causes to this problem: >> >> http://www.eventid.net/display.asp?eventid=1000&eventno=1906 >> &source=Windows%20Product%20Activation&phase=1 >> >> Was any change made to the server at all prior to this >> incident? Running Windows Update? Updated any other >> applications, like anti- virus software? It seems that some >> applications unregister some dll's, which causes the activation >> problem. If that's the case, you can solve it with: >> >> Go to Start > Run and type: >> regsvr32 regwizc.dll >> regsvr32 licdll.dll >> >> If you google for the error message you got, you'll find lots >> of other posts about this problem, so there might be other >> causes as well. >> _________________________________________________________ >> Vera Noest >> MCSE, CCEA, Microsoft MVP - Terminal Server >> TS troubleshooting: http://ts.veranoest.net >> ___ please respond in newsgroup, NOT by private email ___ >> >> =?Utf-8?B?RG1pdHJ5?= <Dmitry@discussions.microsoft.com> wrote >> on 01 okt 2008 in microsoft.public.windows.terminal_services: >> >> > We are using Windows Server 2003 Enterprise as a Terminal >> > Server. It was installed and activated in 2005. This morning >> > it would not allow any of the users to log-on, and every user >> > was presented with the Activation Wizard, telling that the >> > Windows needs to be activated before it can be used. The >> > Event 1000 was logged-on in the event log >> > >> > Event Type: Error >> > Event Source: Windows Product Activation >> > Event Category: None >> > Event ID: 1000 >> > Date: 10/1/2008 >> > Time: 7:16:23 AM >> > User: N/A >> > Computer: FSDTS2 >> > Description: >> > An error occurred while the wizard was checking the current >> > Windows product license. Error Code: 0x80040507 >> > >> > For more information, see Help and Support Center at >> > http://go.microsoft.com/fwlink/events.asp. >> > >> > None of our users have the administrative rights to the >> > server, so they could not activate or de-activate the server. >> > I have followed all the steps in the Activation Wizard and >> > the server was successfully activated. But our production was >> > down for 30 minutes this morning because of the activation >> > issue. I always was under impression that once activated, the >> > server does not need to be re-activated, unless the hardware >> > changes. We did not change any hardware or software in any >> > recent time. My questions are: - What can cause the >> > activation to break? - How can I prevent it from happening in >> > the future >> > >> > Thanks, >> > >> > Dmitry
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