Dell Dimension 5000 CD/DVD drive not working

[markseven]

hi, and thanks in advance for anyone who takes the time to help.

 

I was burning audio cd's with Nero when the program creashed for some reason. Since that time, my Cd/Dvd drive has stopped reading data or audio cd's. The device manager reports that the drive is working properly, but when i insert a disk explorer will often not respond or when it does it shows the drive to be empty

 

I'm running Windows XP Home ed, SP3.

 

Any tips gratefully recieved!!!

 

/mark

[Plastic Nev]

Hi and welcome to Extreme Tech Support - Free PC Help,

 

have a look at this Microsoft help page, please let us know if that helps.

 

http://support.microsoft.com/default.aspx?scid=kb;EN-US;314060

 

Nev.

[markseven]

Nev,

 

thank you very much for taking the time to help.

 

unfortunately the Fix It troubleshooter didn't help and reports that it cannot read the media in the drive - even though i've tried a couple of cds. now i seem to be stuck on an endless loop at the troubleshooting page where it keeps wanting me to run the diagnostic!!

 

any ideas??

 

/mark

[rap20]

Try to use another software may be there is issues with compatibility. update Nero which costs more.

Rather just try a freeware like CDBurnerXP 4.4

http://www.rapidenumerique.fr : http://www.rapidesaisie.fr : http://www.saisiededonnees-idf.fr : http://www.saisiededocuments-idf.fr

http://www.archivagenumerique-idf.fr : http://www.saisie2documents.fr : http://www.saisiedetexte.fr : http://www.saisiedequestionnaires.fr

[Plastic Nev]

Hi, sorry but it looks like the drive may have failed rather than any software problems. New drives aren't that expensive these days, but is the computer worth it? How old is it?

 

Nev.

[markseven]

yeah it's old - you might be right! i'll check into the price of a replacement drive and weigh it up

 

 

thanks for the help

 

m