shutdown and restart failure

[Guest wundrtek]

Everything works perfect except when I go to start, turn off computer,

standby, turn off, or restart none of the standby, turn off, or restart

buttons work. I am running XP Pro with service pack 3. I have some security

programs running that sometimes don't recognize that a particular program or

file is safe to keep. I hope I didn't inadvertantly delete an important

registry key? Has anyone seen this before or can anyone help with this

problem?

[Guest nass]

RE: shutdown and restart failure

 

 

 

"wundrtek" wrote:

> Everything works perfect except when I go to start, turn off computer,

> standby, turn off, or restart none of the standby, turn off, or restart

> buttons work. I am running XP Pro with service pack 3. I have some security

> programs running that sometimes don't recognize that a particular program or

> file is safe to keep. I hope I didn't inadvertantly delete an important

> registry key? Has anyone seen this before or can anyone help with this

> problem?

 

Some programs running in the background didn't release the memory in a

timely fashion thus the shutdown delay!

 

Description of the Windows Installer CleanUp Utility

http://support.microsoft.com/kb/290301

 

Reboot your machine after installing the User clean up hive.

 

If that ddidn't make a difference try Clean boot.

How to perform a clean boot procedure to prevent background programs from..:

http://support.microsoft.com/kb/331796

 

Have a look in the Event Viewer and send us the error messages you will see

there in your next post:

Open a Notepad, customize or minimize to the taskbar as you will need it

later for this step to copy the error message on it.

Open a run command and type in:

eventvwr.msc click [OK] you will get the Event viewer control Panel.

click on each of these:

Application

System

Security

Look in the right Pane/window for error message with red (X) or Yellow

exclamation mark /!\ , double click each one to get more info about the

causer.

On the Event error properties message you will see:

Up Arrow

Down arrow

Two pages

Click on the two pages to copy the error message then bring up the Notepad

you opened earlier and right click on the first line and select Paste from

the list, this will paste the error message on a Notepad.

Please don't duplicate the error message one of each kind will be sufficient.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP

http://support.microsoft.com/kb/308427/en-us

 

Please we need just the error messages with Red (X) and don't repeat the

error, just one of each kind and post them back in your next post.

 

HTH,

nass

---

http://www.nasstec.co.uk

[Guest Frank Saunders MS-MVP IE,OE/WM]

Re: shutdown and restart failure

 

"wundrtek" <wundrtek@discussions.microsoft.com> wrote in message

news:82D003F3-7E25-4263-923F-9D021E3ADFCB@microsoft.com...

> Everything works perfect except when I go to start, turn off computer,

> standby, turn off, or restart none of the standby, turn off, or restart

> buttons work. I am running XP Pro with service pack 3. I have some

> security

> programs running that sometimes don't recognize that a particular program

> or

> file is safe to keep. I hope I didn't inadvertantly delete an important

> registry key? Has anyone seen this before or can anyone help with this

> problem?

 

See: http://aumha.org/win5/a/shtdwnxp.htm

 

--

Frank Saunders MS-MVP IE,OE/WM

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