dwwl Posted May 30, 2012 Posted May 30, 2012 Hi everyone, This is kinda urgent as I only have access to the internet quite briefly and as one can see from the title, the internet at home has given up. Yesterday I installed our Canon MP640 printer with wireless access and this worked no problem. However, I noticed just after printing the first test page, neither myself or my wife could access the internet on our laptops or on my phone, not even with the cable plugged in. Can it be that installing a wireless printer somehow kills the internet? Any help would be appreciated :) David Quote
KenB Posted May 30, 2012 Posted May 30, 2012 Hi and welcome to ExTS Posting this twice will not get it answered any quicker - I have deleted the other. I assume that you are using a router ? If so - try switching it off > leave for 30 seconds > switch on again. Which router ( make and model ) are you using ? Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
dwwl Posted May 30, 2012 Author Posted May 30, 2012 Hi, sorrry and thank you, I decided it probably suited this forum better, I guess I should have also deleted the other. I have tried unplugging all that can be unplugged - printer, router, etc. I have also deactiveated the wireless on the printer - no change there either. The router is a speedport W701V. Thanks for your response, any further help would be much appreciated. Quote
KenB Posted May 30, 2012 Posted May 30, 2012 Hi You cannot connect using cable or wireless - correct ? Start > run . type in .....devmgmt.msc ........ENTER Click the + next to Network Adapters Are there any yellow exclamation marks or red Xs ? What is listed ? ============= assuming XP Start > run ....type in .......cmd ......ENTER ( Vista / 7 will need an elevated command prompt ) At the prompt type : ping 127.0.0.1 ( then hit ENTER ) you should get 4 packets sent and 4 received ( no losses ) Do you ? ============ If you do then type : ping 192.168.2.1 ( this is trying to communicate with your router ) again ....4 packets sent / received ....no losses I will be available for the next couple of hours for fast replies - so check regularly :) Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
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