Winidows loads to a blank (black) screen with just a mouse pointer

[Guest JordanL]

I am taking a look at a Dell laptop for a friend. They were 'downloading'

iTunes (i'm not sure if they were actually downloading or trying to install

iTunes) and their laptop, running Vista, froze. On restart they got the

'computer was not shut down correctly' menu, and starting up in safe mode or

normally brings a blank screen with just the mouse pointer visible.

 

The mouse pointer responsds to touchpad movement. The windows splash screen

shows, and when the screen saver comes on it is visible. Ctrl-Alt-Delete and

Ctrl-Shift-ESC have no effect.

 

I have seen several posts about this online but with no real solution for

the ones that the task manager is not accessible.

 

Any Ideas? (Also, I don't know the NTTP address of the vista group.. so if

someone wants to provide me with that I'll post this there)

 

Thanks

[Guest Andrew E.]

RE: Winidows loads to a blank (black) screen with just a mouse pointer

 

Depending on youre vista version,with xp,one can install xp cd,set pc or

BIOS to boot to xp cd,press r For recovery console,in recovery type:Fixboot

Type:CHKDSK C: /p Once thru,type:EXIT Let pc start,remove cd

 

"JordanL" wrote:

> I am taking a look at a Dell laptop for a friend. They were 'downloading'

> iTunes (i'm not sure if they were actually downloading or trying to install

> iTunes) and their laptop, running Vista, froze. On restart they got the

> 'computer was not shut down correctly' menu, and starting up in safe mode or

> normally brings a blank screen with just the mouse pointer visible.

>

> The mouse pointer responsds to touchpad movement. The windows splash screen

> shows, and when the screen saver comes on it is visible. Ctrl-Alt-Delete and

> Ctrl-Shift-ESC have no effect.

>

> I have seen several posts about this online but with no real solution for

> the ones that the task manager is not accessible.

>

> Any Ideas? (Also, I don't know the NTTP address of the vista group.. so if

> someone wants to provide me with that I'll post this there)

>

> Thanks

>

>

>

[Guest JordanL]

Re: Winidows loads to a blank (black) screen with just a mouse pointer

 

I'm pretty sure the issue is not hardware related, and running checkdisk to

search for bad sectors won't be of any use. I'll run checkdisk anyway

through the console and see what happens.

 

 

"Andrew E." <eckrichco@msn.com> wrote in message

news:519DBF50-D842-4710-8095-C31696E0AB11@microsoft.com...

> Depending on youre vista version,with xp,one can install xp cd,set pc or

> BIOS to boot to xp cd,press r For recovery console,in recovery

> type:Fixboot

> Type:CHKDSK C: /p Once thru,type:EXIT Let pc start,remove cd

>

> "JordanL" wrote:

>

>> I am taking a look at a Dell laptop for a friend. They were 'downloading'

>> iTunes (i'm not sure if they were actually downloading or trying to

>> install

>> iTunes) and their laptop, running Vista, froze. On restart they got the

>> 'computer was not shut down correctly' menu, and starting up in safe mode

>> or

>> normally brings a blank screen with just the mouse pointer visible.

>>

>> The mouse pointer responsds to touchpad movement. The windows splash

>> screen

>> shows, and when the screen saver comes on it is visible. Ctrl-Alt-Delete

>> and

>> Ctrl-Shift-ESC have no effect.

>>

>> I have seen several posts about this online but with no real solution for

>> the ones that the task manager is not accessible.

>>

>> Any Ideas? (Also, I don't know the NTTP address of the vista group.. so

>> if

>> someone wants to provide me with that I'll post this there)

>>

>> Thanks

>>

>>

>>

[Guest nass]

RE: Winidows loads to a blank (black) screen with just a mouse pointer

 

 

 

"JordanL" wrote:

> I am taking a look at a Dell laptop for a friend. They were 'downloading'

> iTunes (i'm not sure if they were actually downloading or trying to install

> iTunes) and their laptop, running Vista, froze. On restart they got the

> 'computer was not shut down correctly' menu, and starting up in safe mode or

> normally brings a blank screen with just the mouse pointer visible.

>

> The mouse pointer responsds to touchpad movement. The windows splash screen

> shows, and when the screen saver comes on it is visible. Ctrl-Alt-Delete and

> Ctrl-Shift-ESC have no effect.

>

> I have seen several posts about this online but with no real solution for

> the ones that the task manager is not accessible.

>

> Any Ideas? (Also, I don't know the NTTP address of the vista group.. so if

> someone wants to provide me with that I'll post this there)

>

> Thanks

 

Restore the system then try to download the right copy/version for Vista? 32

Bit or 64 bit?

Log from the event viewer can help in knowing the culprit!

 

Vista Hardware NG:

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windows.vista.hardware_devices&cat=en_US_9CA88DDB-D18D-FA0E-A366-6E527B0FBA67&lang=en&cr=US

HTH,

nass

---

http://www.nasstec.co.uk

[Guest Jason]

Re: Winidows loads to a blank (black) screen with just a mouse pointer

 

What does the /p switch do?

"Andrew E." <eckrichco@msn.com> wrote in message

news:519DBF50-D842-4710-8095-C31696E0AB11@microsoft.com...

> Depending on youre vista version,with xp,one can install xp cd,set pc or

> BIOS to boot to xp cd,press r For recovery console,in recovery

> type:Fixboot

> Type:CHKDSK C: /p Once thru,type:EXIT Let pc start,remove cd

>

> "JordanL" wrote:

>

>> I am taking a look at a Dell laptop for a friend. They were 'downloading'

>> iTunes (i'm not sure if they were actually downloading or trying to

>> install

>> iTunes) and their laptop, running Vista, froze. On restart they got the

>> 'computer was not shut down correctly' menu, and starting up in safe mode

>> or

>> normally brings a blank screen with just the mouse pointer visible.

>>

>> The mouse pointer responsds to touchpad movement. The windows splash

>> screen

>> shows, and when the screen saver comes on it is visible. Ctrl-Alt-Delete

>> and

>> Ctrl-Shift-ESC have no effect.

>>

>> I have seen several posts about this online but with no real solution for

>> the ones that the task manager is not accessible.

>>

>> Any Ideas? (Also, I don't know the NTTP address of the vista group.. so

>> if

>> someone wants to provide me with that I'll post this there)

>>

>> Thanks

>>

>>

>>

[Guest Mick Murphy]

RE: Winidows loads to a blank (black) screen with just a mouse pointer

 

http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.windows.vista.general&cat=en_us_fdf138d6-427a-48d6-84dc-a91a6c9fbb45&lang=en&cr=us

--

Above is vista.general for web interface.

 

Newsreader: microsoft.public.windows.vista.general

 

Mad Mike

 

 

"JordanL" wrote:

> I am taking a look at a Dell laptop for a friend. They were 'downloading'

> iTunes (i'm not sure if they were actually downloading or trying to install

> iTunes) and their laptop, running Vista, froze. On restart they got the

> 'computer was not shut down correctly' menu, and starting up in safe mode or

> normally brings a blank screen with just the mouse pointer visible.

>

> The mouse pointer responsds to touchpad movement. The windows splash screen

> shows, and when the screen saver comes on it is visible. Ctrl-Alt-Delete and

> Ctrl-Shift-ESC have no effect.

>

> I have seen several posts about this online but with no real solution for

> the ones that the task manager is not accessible.

>

> Any Ideas? (Also, I don't know the NTTP address of the vista group.. so if

> someone wants to provide me with that I'll post this there)

>

> Thanks

>

>

>

[Guest Mick Murphy]

RE: Winidows loads to a blank (black) screen with just a mouse pointer

 

First of all, go back into Safe Mode at startup.

Then do a System Restore from there, to before iTunes problem.

 

Click on Start>Programs>Accessories>System Tools>System Restore.

 

If problem persists, repost your message in vista general

--

Mad Mike

 

 

"JordanL" wrote:

> I am taking a look at a Dell laptop for a friend. They were 'downloading'

> iTunes (i'm not sure if they were actually downloading or trying to install

> iTunes) and their laptop, running Vista, froze. On restart they got the

> 'computer was not shut down correctly' menu, and starting up in safe mode or

> normally brings a blank screen with just the mouse pointer visible.

>

> The mouse pointer responsds to touchpad movement. The windows splash screen

> shows, and when the screen saver comes on it is visible. Ctrl-Alt-Delete and

> Ctrl-Shift-ESC have no effect.

>

> I have seen several posts about this online but with no real solution for

> the ones that the task manager is not accessible.

>

> Any Ideas? (Also, I don't know the NTTP address of the vista group.. so if

> someone wants to provide me with that I'll post this there)

>

> Thanks

>

>

>