Guest Long Shadows Posted October 5, 2008 Posted October 5, 2008 I keep getting this error message every day: -------------------------------------- Microsoft Visual C++ Runtime Library Runtime Error!! Program: C\Programm Files\VERITAS Software\Update Manager\sgtray.exe This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information. ------------------------------------------- I've figured out that this file relates to the "Check for updates" function of the Record Now software that came with my PC. I get the error if I invoke that function, when I click on the sgtray.exe file in Windows Explorer, in addition to its coming up on its own every day--probably when my computer reboots, but I don't watch it so I'm not sure. I recently updated my Windows XP with SP3, and I believe the error may have started appearing then. I have Record Now version 4.50. I've tried to locate support for Record Now with no success. It seems that Veritas no longer exists. Does anyone know what the problem is and how to fix it -- or at least keep that darned error message from appearing? Thank you very much. -- Long Shadows
Guest nass Posted October 5, 2008 Posted October 5, 2008 RE: Visual C++ Runtime Library error "Long Shadows" wrote: > I keep getting this error message every day: > -------------------------------------- > Microsoft Visual C++ Runtime Library > Runtime Error!! > Program: C\Programm Files\VERITAS Software\Update Manager\sgtray.exe > > This application has requested the Runtime to terminate it in an unusual > way. Please contact the application's support team for more information. > ------------------------------------------- > I've figured out that this file relates to the "Check for updates" function > of the Record Now software that came with my PC. I get the error if I invoke > that function, when I click on the sgtray.exe file in Windows Explorer, in > addition to its coming up on its own every day--probably when my computer > reboots, but I don't watch it so I'm not sure. > > I recently updated my Windows XP with SP3, and I believe the error may have > started appearing then. I have Record Now version 4.50. > > I've tried to locate support for Record Now with no success. It seems that > Veritas no longer exists. > > Does anyone know what the problem is and how to fix it -- or at least keep > that darned error message from appearing? > > Thank you very much. > -- > Long Shadows Does the Application work if you launched it? Go through these cleaning steps: 1... Click start >> Control Panel >> Double Click Network and Internet Connections >> Double click Internet Options, on the IE Properties window you will see these Options: General | Security | Privacy | Content | Connections | Programs | Advanced . Click on General Tab (1st Tab on the left) and you will see a Button called [ Clear History ..] click on it to clear your History caches, then click on [Delete Files..] to delete Internet Files created over the time, click on [ Delete Cookies...] to delete your cookies left by visiting websites. Then click on Advanced tab and scroll down to under the Browsing Option: [&] Browsing [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box. = Then try to Disable the Add-Ons on your Browser somehow installed on your browser, On how to disable the Add-ons follow this: Click on Programs Tab and then click the Manage Add-Ons Button there Disable the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one later and see which is the culprit . How to manage Add-Ons: http://support.microsoft.com/kb/883256 Scan for malware from here: SuperAntispyware - Free http://www.superantispyware.com/superantispywarefreevspro.html http://onecare.live.com/site/en-gb/default.htm?s_cid=sah http://onecare.live.com/standard/en-gb/default.htm Run a scan from here on-line: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym http://www3.ca.com/securityadvisor/virusinfo/scan.aspx Download Avast Cleaner (offline scanner) from here: http://www.avast.com/eng/avast-virus-cleaner.html Comodo BOClean : Anti-Malware Version 4.27 http://www.comodo.com/boclean/boclean.html Download Hijackthis and send me the log. (http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php) You can send your log to one of many forums listed on the Internet to help ypu with your log. HTH, nass --- http://www.nasstec.co.uk
Guest Long Shadows Posted October 5, 2008 Posted October 5, 2008 RE: Visual C++ Runtime Library error Thanks for responding. However, the suggestions did not help. -- I regularly (every few days) delete temp files and cookies. But I did it again, with no change. -- I unchecked "enable 3rd party extensions" and disabled all add-ons that were labeled as unverified or didn't show a status. Restarted the browser. Still got the error. -- My computer is automatically scanned daily for malware, spyware, and viruses by Trend Micro Internet Security, which software is checked for updates every 3 hours. I did not believe it was necessary to do any additional scans. I have had no malware or viruses found during the weeks I've been seeing this error message. I believe (although I have no proof except coincidence) that the problem is an incompatability with my "old" version of Record Now (CD-burning software), specifically, the function of checking for updates, and XP"s SP3. I would be happy if someone could tell me either where to download a current, SP3-compatible version of Record Now (which I'm afraid doesn't exist) or how to turn off some sort of automatic check-for-updates that Record Now is apparently doing every time my computer restarts. I don't know what Visual C++ Runtime Library is or what it does, but it's clear that the software that runs into problems with it is Record Now and it's only the check-for-updates aspect of the software. Thanks for any help. -- Long Shadows
Guest nass Posted October 5, 2008 Posted October 5, 2008 RE: Visual C++ Runtime Library error "Long Shadows" wrote: > Thanks for responding. However, the suggestions did not help. > > -- I regularly (every few days) delete temp files and cookies. But I did it > again, with no change. > -- I unchecked "enable 3rd party extensions" and disabled all add-ons that > were labeled as unverified or didn't show a status. Restarted the browser. > Still got the error. > -- My computer is automatically scanned daily for malware, spyware, and > viruses by Trend Micro Internet Security, which software is checked for > updates every 3 hours. I did not believe it was necessary to do any > additional scans. I have had no malware or viruses found during the weeks > I've been seeing this error message. > > I believe (although I have no proof except coincidence) that the problem is > an incompatability with my "old" version of Record Now (CD-burning software), > specifically, the function of checking for updates, and XP"s SP3. I would be > happy if someone could tell me either where to download a current, > SP3-compatible version of Record Now (which I'm afraid doesn't exist) or how > to turn off some sort of automatic check-for-updates that Record Now is > apparently doing every time my computer restarts. I don't know what Visual > C++ Runtime Library is or what it does, but it's clear that the software that > runs into problems with it is Record Now and it's only the check-for-updates > aspect of the software. > > Thanks for any help. > > -- > Long Shadows sgtray.exe is not part of Record Now5 but it is part of backup software belong t Veritas and you can find it bundled with Norton product because Norton bought the company in 2005 unless you have an earlier product! http://www.veritas.com You can download this tool "AutoRuns for Windows" http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx And remove the entry from here: Locate this key: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run = look in the right pane/window and remove the entry for it "C\Programm Files\VERITAS Software\Update Manager\sgtray.exe " HTH, nass --- http://www.nasstec.co.uk
Guest PA Bear [MS MVP] Posted October 5, 2008 Posted October 5, 2008 Re: Visual C++ Runtime Library error Free unlimited installation and compatibility support is available for Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and e-mail support is available only in the United States and Canada. Go to http://support.microsoft.com/oas/default.aspx?gprid=1173 | select "Windows XP" then select "Windows XP Service Pack 3" -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ Long Shadows wrote: > I keep getting this error message every day: > -------------------------------------- > Microsoft Visual C++ Runtime Library > Runtime Error!! > Program: C\Programm Files\VERITAS Software\Update Manager\sgtray.exe > > This application has requested the Runtime to terminate it in an unusual > way. Please contact the application's support team for more information. > ------------------------------------------- > I've figured out that this file relates to the "Check for updates" > function > of the Record Now software that came with my PC. I get the error if I > invoke > that function, when I click on the sgtray.exe file in Windows Explorer, in > addition to its coming up on its own every day--probably when my computer > reboots, but I don't watch it so I'm not sure. > > I recently updated my Windows XP with SP3, and I believe the error may > have > started appearing then. I have Record Now version 4.50. > > I've tried to locate support for Record Now with no success. It seems that > Veritas no longer exists. > > Does anyone know what the problem is and how to fix it -- or at least keep > that darned error message from appearing? > > Thank you very much.
Guest Long Shadows Posted October 5, 2008 Posted October 5, 2008 Re: Visual C++ Runtime Library error This is VERY good to know. I have to wait until "business hours" to chat with them, however, and today is Sunday. So we'll see tomorrow if they can resolve my issue. Thank you! -- Long Shadows "PA Bear [MS MVP]" wrote: > Free unlimited installation and compatibility support is available for > Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and > e-mail support is available only in the United States and Canada. Go to > http://support.microsoft.com/oas/default.aspx?gprid=1173 | select "Windows > XP" then select "Windows XP Service Pack 3" > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > AumHa VSOP & Admin http://aumha.net > DTS-L http://dts-l.net/ > > Long Shadows wrote: > > I keep getting this error message every day: > > -------------------------------------- > > Microsoft Visual C++ Runtime Library > > Runtime Error!! > > Program: C\Programm Files\VERITAS Software\Update Manager\sgtray.exe > > > > This application has requested the Runtime to terminate it in an unusual > > way. Please contact the application's support team for more information. > > ------------------------------------------- > > I've figured out that this file relates to the "Check for updates" > > function > > of the Record Now software that came with my PC. I get the error if I > > invoke > > that function, when I click on the sgtray.exe file in Windows Explorer, in > > addition to its coming up on its own every day--probably when my computer > > reboots, but I don't watch it so I'm not sure. > > > > I recently updated my Windows XP with SP3, and I believe the error may > > have > > started appearing then. I have Record Now version 4.50. > > > > I've tried to locate support for Record Now with no success. It seems that > > Veritas no longer exists. > > > > Does anyone know what the problem is and how to fix it -- or at least keep > > that darned error message from appearing? > > > > Thank you very much. > >
Guest Long Shadows Posted October 6, 2008 Posted October 6, 2008 RE: Visual C++ Runtime Library error "Autoruns for Windows" is a great little tool! I found the executable that's automatically being invoked and turned it off, so at least the error emssage will go away. Yes, I have an earlier Record Now. I have no Norton products. Going to veritas.com actually takes one to Symantec.com and there is no place to ask for help with Record Now or Veritas Update Manager. -- Long Shadows "nass" wrote: > > > "Long Shadows" wrote: > > > Thanks for responding. However, the suggestions did not help. > > > > -- I regularly (every few days) delete temp files and cookies. But I did it > > again, with no change. > > -- I unchecked "enable 3rd party extensions" and disabled all add-ons that > > were labeled as unverified or didn't show a status. Restarted the browser. > > Still got the error. > > -- My computer is automatically scanned daily for malware, spyware, and > > viruses by Trend Micro Internet Security, which software is checked for > > updates every 3 hours. I did not believe it was necessary to do any > > additional scans. I have had no malware or viruses found during the weeks > > I've been seeing this error message. > > > > I believe (although I have no proof except coincidence) that the problem is > > an incompatability with my "old" version of Record Now (CD-burning software), > > specifically, the function of checking for updates, and XP"s SP3. I would be > > happy if someone could tell me either where to download a current, > > SP3-compatible version of Record Now (which I'm afraid doesn't exist) or how > > to turn off some sort of automatic check-for-updates that Record Now is > > apparently doing every time my computer restarts. I don't know what Visual > > C++ Runtime Library is or what it does, but it's clear that the software that > > runs into problems with it is Record Now and it's only the check-for-updates > > aspect of the software. > > > > Thanks for any help. > > > > -- > > Long Shadows > > sgtray.exe is not part of Record Now5 but it is part of backup software > belong t Veritas and you can find it bundled with Norton product because > Norton bought the company in 2005 unless you have an earlier product! > http://www.veritas.com > > You can download this tool "AutoRuns for Windows" > http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx > And remove the entry from here: > > Locate this key: > HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run = look in > the right pane/window and remove the entry for it > "C\Programm Files\VERITAS Software\Update Manager\sgtray.exe " > > HTH, > nass > --- > http://www.nasstec.co.uk >
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