Customer continues to lose profile

[Guest Dan H]

Hi,

We have a customer running Windows XP sr3. The computer is on a small

network (Windows sbs). The profiles on all computers are local.

Customer reported that the customer lost his profile. Upon inspection I

noted that his profile was using a Temp profile. I have seen this problem

before so I recreated the profile (renamed the profile folder).

Next day customer powers down and the profile is once again reverting back

to a temp. I booted to safe mode and followed procedures for rebuilding

profile. i powered down the computer twice and restarted just to make sure

everything was OK and it appeared to work.

Well this morning customer reported profile is missing again. AV is up to

date.

Does anyone have any ideas on why this keeps recurring?

Thanks for any suggestions.

[Guest Teneo]

Re: Customer continues to lose profile

 

Hi Dan

 

There should be an entry in the log of pc and or server indicating a

corrupted file. Im swaying that the file is on the pc as you say you have

recreated profile on server but then this will pull down the profile from pc

which has a possible corrupted file.

 

Hope this helps, also if you are not aware SBS NG is

microsoft.public.windows.server.sbs

 

 

"Dan H" <someone@nospam.com> wrote in message

news:%23dSjLA7JJHA.4996@TK2MSFTNGP03.phx.gbl...

> Hi,

> We have a customer running Windows XP sr3. The computer is on a small

> network (Windows sbs). The profiles on all computers are local.

> Customer reported that the customer lost his profile. Upon inspection I

> noted that his profile was using a Temp profile. I have seen this problem

> before so I recreated the profile (renamed the profile folder).

> Next day customer powers down and the profile is once again reverting back

> to a temp. I booted to safe mode and followed procedures for rebuilding

> profile. i powered down the computer twice and restarted just to make sure

> everything was OK and it appeared to work.

> Well this morning customer reported profile is missing again. AV is up to

> date.

> Does anyone have any ideas on why this keeps recurring?

> Thanks for any suggestions.

>

[Guest Dan H]

Re: Customer continues to lose profile

 

THanks for the response. Well turns out the angry customer was missing one

shortcut. sigh

 

Thanks again.

 

"Teneo" <not@here.com> wrote in message

news:uwj$w47JJHA.2444@TK2MSFTNGP06.phx.gbl...

> Hi Dan

>

> There should be an entry in the log of pc and or server indicating a

> corrupted file. Im swaying that the file is on the pc as you say you have

> recreated profile on server but then this will pull down the profile from

> pc which has a possible corrupted file.

>

> Hope this helps, also if you are not aware SBS NG is

> microsoft.public.windows.server.sbs

>

>

> "Dan H" <someone@nospam.com> wrote in message

> news:%23dSjLA7JJHA.4996@TK2MSFTNGP03.phx.gbl...

>> Hi,

>> We have a customer running Windows XP sr3. The computer is on a small

>> network (Windows sbs). The profiles on all computers are local.

>> Customer reported that the customer lost his profile. Upon inspection I

>> noted that his profile was using a Temp profile. I have seen this

>> problem before so I recreated the profile (renamed the profile folder).

>> Next day customer powers down and the profile is once again reverting

>> back to a temp. I booted to safe mode and followed procedures for

>> rebuilding profile. i powered down the computer twice and restarted just

>> to make sure everything was OK and it appeared to work.

>> Well this morning customer reported profile is missing again. AV is up

>> to date.

>> Does anyone have any ideas on why this keeps recurring?

>> Thanks for any suggestions.

>>

>

>