Start Windows Installer Service in debug mode

[Guest KDawg44]

Hi,

 

I am getting an errror in the event log, event ID 11708: Product

Symantec Backup Exec for Windows Servers -- Installation failed. To

make sure it isn't the windows installer service, I successfully

installed and uninstalled another application. However, I cannot

figure out what is causing this error, and since this is run from

within Symantec Backup Exec, I am not sure which installer is trying

to run.

 

Is there a way to add an option to the Windows Installer service like -

debug to set the service in debug mode, attempt the install, and then

retrieve to log to find out why this is occurring?

 

Thanks.

 

Kevin

[Guest Darrell Gorter[MSFT]]

RE: Start Windows Installer Service in debug mode

 

Hello,

Are they using a MSI package?

Use msiexec.exe /? from a cmd prompt

There should be logging options to set for various levels of detail.

Thanks,

Darrell Gorter[MSFT]

 

This posting is provided "AS IS" with no warranties, and confers no rights

--------------------

| >From: KDawg44 <KDawg44@gmail.com>

| >Newsgroups: microsoft.public.windows.server.general

| >Subject: Start Windows Installer Service in debug mode

| >Date: Mon, 6 Oct 2008 09:01:11 -0700 (PDT)

| >Organization: http://groups.google.com

| >Lines: 17

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microsoft.public.windows.server.general:45820

| >X-Tomcat-NG: microsoft.public.windows.server.general

| >

| >Hi,

| >

| >I am getting an errror in the event log, event ID 11708: Product

| >Symantec Backup Exec for Windows Servers -- Installation failed. To

| >make sure it isn't the windows installer service, I successfully

| >installed and uninstalled another application. However, I cannot

| >figure out what is causing this error, and since this is run from

| >within Symantec Backup Exec, I am not sure which installer is trying

| >to run.

| >

| >Is there a way to add an option to the Windows Installer service like -

| >debug to set the service in debug mode, attempt the install, and then

| >retrieve to log to find out why this is occurring?

| >

| >Thanks.

| >

| >Kevin

| >